GLPI ticket status is not showing in dashboard

[zakirpcs]

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Is there an existing issue for this?

• I have searched the existing issues

Version

10.0.9

Bug description

After update glpi version from 9.3.1 to 10.0.9 i am getting below error in dashboard.

"Map rendering error! ticket_status"

For better understanding screenshot has been attached.

In this regarding, could anyone please help me to resolve the issue?

Relevant log output

No response

Page URL

No response

Steps To reproduce

No response

Your GLPI setup information

No response

Anything else?

No response

[cconard96]

Please copy and paste any relevant log output. Find them in *-error.log files under glpi/files/_log/.

[zakirpcs]

Did not get anything related to ticket_status in below location

[root@supportinfo _log]# pwd
/var/www/html/glpi/files/_log
[root@supportinfo _log]# grep -lnr "ticket_status"

In which log should i check from below files:
[root@supportinfo _log]# ls -lrt error
-rw-r--r-- 1 apache apache 6427 Jun 28 15:17 access-errors.log
-rw-r--r-- 1 apache apache 15948225 Jul 20 07:50 sql-errors.log
-rw-r--r-- 1 apache apache 13368875 Jul 20 08:52 mail-error.log
-rw-r--r-- 1 apache apache 785556678 Jul 21 12:48 php-errors.log

[cedric-anne]

Hi,

Please check if some logs are added to php-errors.log when the dashboard is generated. Related log will likely not contains ticket_status, so a tail command is probably more appropriate than a grep command here.

[zakirpcs]

I am getting below error in php-errors.log while loading dashboard.

[2023-07-24 10:05:51] glpiphplog.CRITICAL: *** Uncaught Exception TypeError: Glpi\Dashboard\Provider::formatMonthyearDates(): Argument #1 ($monthyear) must be of type string, null given, called in /var/www/html/glpi/src/Dashboard/Provider.php on line 1311 in /var/www/html/glpi/src/Dashboard/Provider.php at line 1635
Backtrace :
src/Dashboard/Provider.php:1311 Glpi\Dashboard\Provider::formatMonthyearDates()
: Glpi\Dashboard\Provider::getTicketsStatus()
src/Dashboard/Grid.php:934 call_user_func_array()
ajax/dashboard.php:192 Glpi\Dashboard\Grid->getCardHtml()

[zakirpcs]

Issue has been identified. I found 2 record where "set date" field value was empty. That is why ticket status graph was not generated.