When a new notification is added to glpi with the status closed, the person "Assigned to” disappears, only the “Requester” and "Observer" remain

[marek191]

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Is there an existing issue for this?

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Version

10.0.16

Bug description

When adding a new request in GLPI (e.g., to document previous work or backlog), the user sets the status of the request directly to “closed” instead of letting it go through the usual process.

Problem: After saving a request, the “Assigned to” field (representing the technician or person responsible for handling the request) disappears, and only the “Requester” and “Observer” fields remain visible.

We tested this in a freshly installed GLPI on a test environment version. 10.0.16 and the problem occurs there as well.

Before adding a new notification

After adding a new notification

Relevant log output

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Page URL

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Steps To reproduce

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Your GLPI setup information

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Anything else?

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[pacomm]

I have the same problem...

[sewkol]

I have exactly the same problem on 2 different installations.
The workaround is to first add a ticket and then close it - in this case the person is not "magically" removed.
The problem is the multiple notifications to employees...

[cedric-anne]

Fixed by #18602.