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GLPI: Error retrieving RSS feed #3048

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dbegit opened this issue Oct 25, 2017 · 4 comments
Closed

GLPI: Error retrieving RSS feed #3048

dbegit opened this issue Oct 25, 2017 · 4 comments

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@dbegit
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dbegit commented Oct 25, 2017

Hi,
GLPI doesn't seem to be able to read this rss feed:
https://www.cert.ssi.gouv.fr/feed/

"Error retrieving RSS feed".
Thanks for your help.

System information:
Operating system: Linux srvglp45 3.10.0-327.18.2.el7.x86_64 #1 SMP Thu May 12 11:03:55 UTC 2016 x86_64
PHP 5.6.31 apache2handler (Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, apc, apcu, bz2, calendar,
ctype, curl, date, dom, ereg, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imap, intl, json, ldap, libxml,
mbstring, mcrypt, mhash, mysql, mysqli, openssl, pcre, pdo_mysql, pdo_sqlite, posix, session, shmop, sockets, sqlite3, standard,
sysvmsg, sysvsem, sysvshm, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib)
Setup: max_execution_time="30" memory_limit="128M" post_max_size="8M" safe_mode="" session.save_handler="files"
upload_max_filesize="2M"
Software: Apache/2.4.6 (CentOS) PHP/5.6.31 ()
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0
Server Software: MariaDB Server
Server Version: 10.2.0-MariaDB
Server SQL Mode:
Parameters: glpi_dba@localhost/glpi
Host info: Localhost via UNIX socket

mysqli extension is installed
ctype extension is installed
fileinfo extension is installed
json extension is installed
mbstring extension is installed
zlib extension is installed
curl extension is installed
gd extension is installed
simplexml extension is installed
xml extension is installed
ldap extension is installed
imap extension is installed
Zend OPcache extension is installed
APCu extension is installed
xmlrpc extension is installed
OK/var/www/html/glpi/config : OK
OK/var/www/html/glpi/files : OK
OK/var/www/html/glpi/files/_dumps : OK
OK/var/www/html/glpi/files/_sessions : OK
OK/var/www/html/glpi/files/_cron : OK
OK/var/www/html/glpi/files/_graphs : OK
OK/var/www/html/glpi/files/_lock : OK
OK/var/www/html/glpi/files/_plugins : OK
OK/var/www/html/glpi/files/_tmp : OK
OK/var/www/html/glpi/files/_rss : OK
OK/var/www/html/glpi/files/_uploads : OK
OK/var/www/html/glpi/files/_pictures : OK
OK/var/www/html/glpi/files/_log : OK
Web access to files directory is protectedWeb access to files directory is protected : OK
OKSELinux mode is Disabled

Dear GLPI user.

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  • We don't support community plugins. Contact directly their authors, or use the community forum : http://forum.glpi-project.org.
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The GLPI team.

@dbegit dbegit changed the title RSS Atom GLPI: Error retrieving RSS feed Oct 25, 2017
@flegastelois
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flegastelois commented Oct 25, 2017

Hi @dbegit

It works for me (GLPI 9.2) :

image

What is your version of GLPI ?
Does your GLPI server have access to the internet ? (with or without a proxy?)

Regards,

@dbegit
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dbegit commented Nov 13, 2017

@flegastelois

Hi thanks for your reply.
It's strange, I'm behind proxy but configuration seems ok.
I can download rss feed with wget:
wget https://www.cert.ssi.gouv.fr/feed/
Or with firefox
firefox

I have the same configuration (screenshot) on GLPI for this RSS feed but still not working on GLPI 9.2
"Error retrieving RSS feed".
"Debug mode" doesn't help me to know what's wrong.

glpi_feed2

Proxy configuration on GLPI seems OK. I can download GLPI rss feed
glpi_feed

Thanks for your help

@trasher
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trasher commented Nov 14, 2017

Hello,

If you are behind a proxy; you may suffer from a bug from the library we use to retrieve feeds.

This bug has been fixed several months ago; but upstream has just released a new version.

See #1658 and try to update simplepie to the latest release; it should solve your problem. Alternatively, you can wait for 9.2.1 to be released (this week); it will ship the new version of the library.

@trasher trasher closed this as completed Nov 14, 2017
@dbegit
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dbegit commented Nov 20, 2017

Same problem with 9.2.1

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