Notification for my changes - email

[zoriax]

Hello !

Today I found a strange behaviour with email notifications. Let me explain.

I create a ticket with a Requester with "notifications for my changes set to no"

I activated notifications for new followup with requester as recipients

When I add a new followup my recipient recieve the email correctly. When I answer it (from the recipient mailbox), a new followup is correctly created in my ticket.

But (and it's strange) the recepient recieve the e-mail for it's own followup when it is added to the ticket ?!?!?!

Is this behaviour normal (is it a bug) ?

Thanks for your help

[zoriax]

I try this behaviour with a fresh new install of GLPI and is it the same. When a user respond ton a followup email, he recieves his answer even if "Notifications for my changes" is set to no

[yllen]

Notification for my change is only for action done in interface, not for mailcollector

[zoriax]

Hi @yllen,
Thanks for your feedback but this behaviour is a bit annoying. Every time a customur answers a ticket by mail, he recieves his own answer ! For me it's a bug or in any case an unwill behaviour. Is there a way to disable that or not ?

Thanks !