[9.2] Reopen tickets still not work

[tincturaginseng]

My system:

[code]
GLPI 9.2 (/glpi => /storage/www/glpi)

Operating system: Linux service.kmz 3.2.0-4-amd64 #1 SMP Debian 3.2.93-1 x86_64
PHP 5.6.31-1~dotdeb+7.1 apache2handler (Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, apc, apcu, 	bcmath, bz2, calendar, ctype, curl, date, dba, dom, ereg, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, intl, 	json, ldap, libxml, mbstring, mcrypt, mhash, mysql, mysqli, openssl, pcre, pdo_mysql, posix, readline, session, shmop, snmp, 	soap, sockets, standard, sysvmsg, sysvsem, sysvshm, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, zip, zlib)
Setup: max_execution_time="30" memory_limit="128M" post_max_size="8M" safe_mode="" session.save_handler="files" 	upload_max_filesize="2M"
Software: Apache/2.2.22 (Debian) (Apache/2.2.22 (Debian) Server at service.kmz Port 80) 	Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0
Server Software: (Debian)
 	Server Version: 5.5.58-0+deb7u1-log
 	Server SQL Mode:
  	Parameters: ocsrep@localhost/ocsweb
 	Host info: Localhost via UNIX socket
mysqli extension is installed
ctype extension is installed
fileinfo extension is installed
json extension is installed
mbstring extension is installed
zlib extension is installed
curl extension is installed
gd extension is installed
simplexml extension is installed
xml extension is installed
ldap extension is installed
imap extension is installed
Zend OPcache extension is installed
APCu extension is installed
xmlrpc extension is installed
/storage/www/glpi/config : OK
/storage/www/glpi/files : OK
/storage/www/glpi/files/_dumps : OK
/storage/www/glpi/files/_sessions : OK
/storage/www/glpi/files/_cron : OK
/storage/www/glpi/files/_graphs : OK
/storage/www/glpi/files/_lock : OK
/storage/www/glpi/files/_plugins : OK
/storage/www/glpi/files/_tmp : OK
/storage/www/glpi/files/_rss : OK
/storage/www/glpi/files/_uploads : OK
/storage/www/glpi/files/_pictures : OK
/storage/www/glpi/files/_log : OK
Web access to files directory is protected : OK

Libraries

htmLawed version 1.2.4 in (/storage/www/glpi/lib/htmlawed)
phpCas version 1.3.5 in (/storage/www/glpi/vendor/jasig/phpcas/source)
PHPMailer version 5.2.24 in (/storage/www/glpi/vendor/phpmailer/phpmailer)
SimplePie version 1.5 in (/storage/www/glpi/vendor/simplepie/simplepie/library)
TCPDF version 6.2.13 in (/storage/www/glpi/vendor/tecnickcom/tcpdf)
michelf/php-markdown in (/storage/www/glpi/vendor/michelf/php-markdown/Michelf)
true/punycode in (/storage/www/glpi/vendor/true/punycode/src)
iacaml/autolink in (/storage/www/glpi/vendor/iamcal/lib_autolink)
sabre/vobject in (/storage/www/glpi/vendor/sabre/vobject/lib)

LDAP directories

Server: 'mail.kmz', Port: '389', BaseDN: 'dc=mail,dc=kmz', Connection filter: none, RootDN: 'cn=root,dc=mail,dc=kmz', Use TLS: 		none

SQL replicas

Not active

Notifications

Way of sending emails: SMTP (anonymous@mail.kmz)

Plugins list

fusioninventory      Name: FusionInventory                Version: 9.2+1.0    State: Enabled
addressing           Name: IP Adressing                   Version: 2.6.0      State: Enabled
mreporting           Name: Больше отчетов              Version: 1.3.1      State: Not activated
racks                Name: Конфигурация стойки    Version: 1.8.0      State: Enabled
reports              Name: Отчет                          Version: 1.11.0     State: Not activated
purgelogs            Name: Очистка истории            Version: 1.3.0      State: Enabled
dashboard            Name: Панель отчетов              Version: 0.8.8      State: Enabled
[/code]

After apply patch from #2836 reopen tickets still not work for me.

Settings support user

Settings of life cycles

Closed ticket

[tincturaginseng]

Problem is solved. For this profile i must enable all rights for followups module.