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a user (requester profile ) create an assistance ticket (ticket is in new status)
another group (change manager) assign ticket to a group of technician ( ticket is in attributed status )
the group of technicien (see attached picture for the configuration of the profile) can see the assigned ticket, add followup and tasks BUT when task is created the ticket DOES NOT change to planned status
IMPORTANT : Please note the profil of the technician does have the right to modifiy the workflow of the ticket in the corresponding configuration of its profile
BUT I choose NOT to let them have the right to "update the ticket" (Because I don't want them to modify description,title or other items on the ticket form)
Please also Note that if the Change Manager with Full rights (and can "update ticket") create the task himself the ticket will take the correct status (ie planned)
The text was updated successfully, but these errors were encountered:
sdicioccio81
changed the title
[9.1.6] Create a task in a ticket does not change status of the ticket to planned
[9.1.6] Create a task in a ticket does not change status of the ticket to planned (without update ticket privilege)
Feb 19, 2018
There has been no activity on this issue for some time and therefore it is considered stale and will be closed automatically in 10 days.
If this issue is related to a bug, please try to reproduce on latest release. If the problem persist, feel free to add a comment to revive this issue.
If it is related to a new feature, please open a topic to discuss with community about this enhancement on suggestion website.
The issue is that one :
GLPI 9.1.6
IMPORTANT : Please note the profil of the technician does have the right to modifiy the workflow of the ticket in the corresponding configuration of its profile
BUT I choose NOT to let them have the right to "update the ticket" (Because I don't want them to modify description,title or other items on the ticket form)
Please also Note that if the Change Manager with Full rights (and can "update ticket") create the task himself the ticket will take the correct status (ie planned)
The text was updated successfully, but these errors were encountered: