How to set smtp from e-mail?

[Sogl]

Hi!

My notification settings:

I want to set From e-mail other than Reply-to e-mail.
Now I did this only with set in class.phpmailer.php, line 1199:

protected function smtpSend($header, $body)
    {
        $bad_rcpt = array();

        if (!$this->smtpConnect()) {
            throw new phpmailerException($this->lang('smtp_connect_failed'), self::STOP_CRITICAL);
        }
//        $smtp_from = ($this->Sender == '') ? $this->From : $this->Sender;
        $smtp_from = 'support@domain.com';
        if (!$this->smtp->mail($smtp_from)) {
            $this->setError($this->lang('from_failed') . $smtp_from . ' : ' . implode(',', $this->smtp->getError()));
            throw new phpmailerException($this->ErrorInfo, self::STOP_CRITICAL);
        }

support@domain.com is our mailgate e-mail, admin@domain.com is administrator e-mail.

Maybe I missed this option somewhere in the web interface?

[tomolimo]

Hello,

That’s the way to do it:

You don’t need to change source code for that!

Regards,

Olivier MORON

[Sogl]

@tomolimo I can't see your attached image... something broke

[tomolimo]

[Sogl]

With this setting GLPI sends me recursive e-mails: 1 mail to sender/user and 1 mail to support@domain.com...support is my mailgate.

But with my code change:

1. User send e-mail to support@domain.com
2. 1 mail confirmation to user from support@domain.com (tickets mailgate)
3. 1 mail confirmation to admin@domain.com (IT department)
4. If user wants to reply - message comes to admin@domain.com (IT) because reply-to is admin@domain.com

How can I do it without code change?

[Sogl]

@tomolimo Any ideas?

[tomolimo]

Hello
As I can't reproduce the same behavior, could you please try to narrow down the problem and get basic steps to reproduce?
Thank you
Regards
Tomolimo

[Sogl]

@tomolimo

Steps:

1. Set support@domain.com mail to mailgate:
   
2. Set support@domain.com as administrator e-mail and admin@domain.com as reply-to email:
   
3. Test mail comes to support@domain.com correctly. I delete it quickly because mailgate mail.
4. I create ticket from user@domain.com and receive 2 notifications: 1 mail notification to user@domain.com, 1 mail notification to support@domain.com:
   

But I want admin notifications to admin@domain.com, just because support@domain.com creates new tickets every 5 minutes in loop (mailgate). user@domain.com see support@domain.com as email sender, but if he want to answer, letter comes to admin@domain.com because reply-to.

My class.phpmailer.php change let me send test mail to admin@domain.com (not mailgate by default) , I set it as Admin email and send all ticket notifications to admin@domain.com. How it looks with change:

Clear? =)

[tomolimo]

Hello,

Could you clarify the point 4?

I create ticket from user@domain.com and receive 2 notifications: 1 mail notification to user@domain.com, 1 mail notification to support@domain.com

Do you mean that for each ticket creation an email is sent to support@domain.com?
If it's the case, then you may have a wrong notification 'Recipients' settings in the 'Setup' > 'Notifications' > 'Notifications' see the one that is applied for ticket creation.

[Sogl]

Do you mean that for each ticket creation an email is sent to support@domain.com?

Yes.

If it's the case, then you may have a wrong notification 'Recipients' settings in the 'Setup' > 'Notifications' > 'Notifications' see the one that is applied for ticket creation.

You mean New Ticket notification recipients?

Where I can find this list to edit e-mails? Also I can't find Admin reply-to option.

[tomolimo]

Hello
In the screen capture you sent, there is the answer to your problem: delete the first recipient named 'Administrator'.
Regards
Tomolimo

[Sogl]

I can't send emails: 550 5.7.1 Client does not have permissions to send as this sender More info:
https://support.desk.com/customer/portal/articles/1104707-client-does-not-have-permissions-to-send-as-this-sender-error

My admin@domain.com is alias on Exchange. I can't give my support@domain.com rights to the aliases (this is not possible).

[Sogl]

In the screen capture you sent, there is the answer to your problem: delete the first recipient named 'Administrator'.

After deleting Administrator new tickets notifications sends only to user@domain.com, but I need IT department admin@domain.com too.

[tomolimo]

I don't understand this

I can't send emails: 550 5.7.1 Client does not have permissions to send as this sender More info:
https://support.desk.com/customer/portal/articles/1104707-client-does-not-have-permissions-to-send-as-this-sender-error

My admin@domain.com is alias on Exchange. I can't give my support@domain.com rights to the aliases (this is not possible).

But regarding this I understand the need

After deleting Administrator new tickets notifications sends only to user@domain.com, but I need IT department admin@domain.com too.

IT department is NOT Administrator: you must define another user/group with another email (<> support@domain.com) for that. And you may set the new group in the 'new ticket' recipient list.

[Sogl]

Finally I solved my problem in this way:

1. Set organization email to support@domain.com (Administration -> Entities).
   After that change all new tickets sender in MySQL table glpi_queuedmails (column sender) becomes support@domain.com. It was admin@domain.com earlier. If fix permissions problem.
   More info:
   http://forum.glpi-project.org/viewtopic.php?pid=164227#p164227
2. Set admin and replyto mails to admin@domain.com in Notifications:
   

That's all! User creates ticket and notifications sends to admin and user.

Small problems remain:

1. I don't know why, but after deleting Administrator and adding IT group in New Ticket recipitents, emails sending stop to Requester. No Requester row in glpi_queuedmails. Screen:
   
   Maybe it's because requester email equals one of IT-department's mails? (I used my email for tests)
2. class.phpmailer.php can't connect to Exchange server with default 272 line:

public $AuthType = '';

Output:

2016-02-19 04:42:33     SERVER -> CLIENT: 220 exchange.domain.com Microsoft ESMTP MAIL Service ready at Fri, 19 Feb 2016 14:                                                                                                              42:32 +1000
2016-02-19 04:42:33     CLIENT -> SERVER: EHLO inventory.domain.com
2016-02-19 04:42:33     SERVER -> CLIENT: 250-exchange.domain.com Hello [192.168.1.240]
250-SIZE 20971520
250-PIPELINING
250-DSN
250-ENHANCEDSTATUSCODES
250-STARTTLS
250-X-ANONYMOUSTLS
250-AUTH GSSAPI NTLM
250-X-EXPS GSSAPI NTLM
250-8BITMIME
250-BINARYMIME
250-CHUNKING
250-XEXCH50
250-XRDST
250 XSHADOW
2016-02-19 04:42:33     CLIENT -> SERVER: STARTTLS
2016-02-19 04:42:33     SERVER -> CLIENT: 220 2.0.0 SMTP server ready
2016-02-19 04:42:33     CLIENT -> SERVER: EHLO inventory.domain.com
2016-02-19 04:42:33     SERVER -> CLIENT: 250-exchange.domain.com Hello [192.168.1.240]
250-SIZE 20971520
250-PIPELINING
250-DSN
250-ENHANCEDSTATUSCODES
250-AUTH GSSAPI NTLM LOGIN
250-X-EXPS GSSAPI NTLM
250-8BITMIME
250-BINARYMIME
250-CHUNKING
250-XEXCH50
250-XRDST
250 XSHADOW
2016-02-19 04:42:33     CLIENT -> SERVER: AUTH PLAIN
2016-02-19 04:42:38     SERVER -> CLIENT: 504 5.7.4 Unrecognized authentication type
2016-02-19 04:42:38     SMTP ERROR: AUTH command failed: 504 5.7.4 Unrecognized authentication type
2016-02-19 04:42:38     CLIENT -> SERVER: QUIT
2016-02-19 04:42:38     SERVER -> CLIENT: 221 2.0.0 Service closing transmission channel
SMTP connect() failed.
2016-02-19 04:42:38     SERVER -> CLIENT: 220 exchange.domain.com Microsoft ESMTP MAIL Service ready at Fri, 19 Feb 2016 14:                                                                                                              42:37 +1000
2016-02-19 04:42:38     CLIENT -> SERVER: EHLO inventory.domain.com
2016-02-19 04:42:38     SERVER -> CLIENT: 250-exchange.domain.com Hello [192.168.1.240]
250-SIZE 20971520
250-PIPELINING
250-DSN
250-ENHANCEDSTATUSCODES
250-STARTTLS
250-X-ANONYMOUSTLS
250-AUTH GSSAPI NTLM
250-X-EXPS GSSAPI NTLM
250-8BITMIME
250-BINARYMIME
250-CHUNKING
250-XEXCH50
250-XRDST
250 XSHADOW
2016-02-19 04:42:38     CLIENT -> SERVER: STARTTLS
2016-02-19 04:42:38     SERVER -> CLIENT: 220 2.0.0 SMTP server ready
2016-02-19 04:42:38     CLIENT -> SERVER: EHLO inventory.domain.com
2016-02-19 04:42:38     SERVER -> CLIENT: 250-exchange.domain.com Hello [192.168.1.240]
250-SIZE 20971520
250-PIPELINING
250-DSN
250-ENHANCEDSTATUSCODES
250-AUTH GSSAPI NTLM LOGIN
250-X-EXPS GSSAPI NTLM
250-8BITMIME
250-BINARYMIME
250-CHUNKING
250-XEXCH50
250-XRDST
250 XSHADOW
2016-02-19 04:42:38     CLIENT -> SERVER: AUTH PLAIN
2016-02-19 04:42:43     SERVER -> CLIENT: 504 5.7.4 Unrecognized authentication type
2016-02-19 04:42:43     SMTP ERROR: AUTH command failed: 504 5.7.4 Unrecognized authentication type
2016-02-19 04:42:43     CLIENT -> SERVER: QUIT
2016-02-19 04:42:43     SERVER -> CLIENT: 221 2.0.0 Service closing transmission channel
SMTP connect() failed.

And no errors in GLPI logs at all! Only with public $SMTPDebug = 2; I saw errors in console.

So... after this change:

public $AuthType = 'LOGIN';

All my mails works fine. Where I can find auth type in GLPI web-interface?

My SMTP settings:

IT department is NOT Administrator: you must define another user/group with another email

It doesn't matter in our company because only IT deapartment uses GLPI.

[tomolimo]

Hello,

Maybe it's because requester email equals one of IT-department's mails? (I used my email for tests)

What is your setting for
?

Exchange doesn't support TLS, but only BASIC

[Sogl]

What is your setting for ... ?

Enabled.

Exchange doesn't support TLS, but only BASIC

TLS is encryption type/protocol. BASIC is auth type. This is different things.

From class.phpmailer.php comment:

/**
     * SMTP auth type.
     * Options are LOGIN (default), PLAIN, NTLM, CRAM-MD5
     * @type string
     */
    public $AuthType = '';

But on default LOGIN is not used, error.

[tomolimo]

Hello,

You are right about TLS and BASIC, but you should look at this in the traces:

2016-02-19 04:42:33 CLIENT -> SERVER: AUTH PLAIN
2016-02-19 04:42:38 SERVER -> CLIENT: 504 5.7.4 Unrecognized authentication type
2016-02-19 04:42:38 SMTP ERROR: AUTH command failed: 504 5.7.4 Unrecognized authentication type

So do some googling to find how to configure the connection.

[Sogl]

You are right about TLS and BASIC, but you should look at this in the traces:

If I leave it empty by default, my connection uses PLAIN. But I need LOGIN.
Where I can set it in GLPI?

[trasher]

Set "Way of sending email" to "SMTP", and not "SMTP+TLS".

Closing; this is more a user support than a bug; and that seems solved anyways.