after update from 90.3 to 9.1 field description in tickets is empty

[achekmez]

after update from 90.3 to 9.1 field description in tickets is empty

[tomolimo]

Hello
Could you have a look into the log files?
Thank you,
Regards,
Tomolimo

[achekmez]

Hi, it seems nothing in logs exept cron.log - "Unable to get lock of the database" (or like this - i see it in russian). I can see text if I point to the "i" logo near Description and I can read it in "Processing ticket" tab, but not at Description Window. You can see it in attachment

[tomolimo]

Could you post the GLPi settings?
See:

[achekmez]

Information about system installation and configuration
[code]

GLPI 9.1 ( => /var/www/glpi_85.1)

Server

Operating system: Linux ZIPPO 3.2.0-4-686-pae #1 SMP Debian 3.2.63-2 i686
PHP 5.4.45-0+deb7u2 apache2handler (Core, PDO, PDO_Firebird, Phar, Reflection, SPL, SimpleXML, apache2handler, bcmath, bz2,
calendar, ctype, curl, date, dba, dom, enchant, ereg, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imap,
interbase, intl, json, ldap, libxml, mbstring, mcrypt, mhash, mysql, mysqli, openssl, pcre, pdo_mysql, posix, session, shmop,
snmp, soap, sockets, standard, sysvmsg, sysvsem, sysvshm, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, zip, zlib)
Setup: max_execution_time="30" memory_limit="128M" post_max_size="8M" safe_mode="" session.save_handler="files"
upload_max_filesize="20M"
Software: Apache/2.2.22 (Debian) (Apache/2.2.22 (Debian) Server at support.manpower.ru Port 80)
Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36
Server Software: (Debian)
Server Version: 5.5.38-0+wheezy1
Server SQL Mode:
Parameters: root@localhost/GLPI
Host info: Localhost via UNIX socket

OK/var/www/glpi_85.1/config : OK
OK/var/www/glpi_85.1/files : OK
OK/var/www/glpi_85.1/files/_dumps : OK
OK/var/www/glpi_85.1/files/_sessions : OK
OK/var/www/glpi_85.1/files/_cron : OK
OK/var/www/glpi_85.1/files/_graphs : OK
OK/var/www/glpi_85.1/files/_lock : OK
OK/var/www/glpi_85.1/files/_plugins : OK
OK/var/www/glpi_85.1/files/_tmp : OK
OK/var/www/glpi_85.1/files/_rss : OK
OK/var/www/glpi_85.1/files/_uploads : OK
OK/var/www/glpi_85.1/files/_pictures : OK
OK/var/www/glpi_85.1/files/_log : OK

Libraries

htmLawed version 1.1.21 in (/var/www/glpi_85.1/lib/htmlawed)
phpCas version 1.3.4 in (/var/www/glpi_85.1/vendor/jasig/phpcas/source)
PHPMailer version 5.2.16 in (/var/www/glpi_85.1/vendor/phpmailer/phpmailer)
ZetaComponent ezcGraph installed in (/var/www/glpi_85.1/vendor/zetacomponents/graph/src): OK
Zend Framework in (/var/www/glpi_85.1/vendor/zendframework/zend-loader/src)
SimplePie version 1.4.1 in (/var/www/glpi_85.1/vendor/simplepie/simplepie/library)
TCPDF version 6.2.12 in (/var/www/glpi_85.1/vendor/tecnickcom/tcpdf)
ircmaxell/password-compat in (/var/www/glpi_85.1/vendor/ircmaxell/password-compat/lib). Compatitility: Ok
iacaml/autolink in (/var/www/glpi_85.1/vendor/iamcal/lib_autolink)
sabre/vobject in (/var/www/glpi_85.1/vendor/sabre/vobject/lib)
guzzlehttp/guzzle in ()

LDAP directories

Server: '172.16.10.33', Port: '389', BaseDN: 'DC=mpmsk, DC=corp', Connection filter:
'(&(objectCategory=person)(objectClass=user))', RootDN: 'mpsadmin@mpmsk.corp', Use TLS: none

SQL replicas

Not active

Notifications

Way of sending emails: SMTP (anonymous@zoom.mpmsk.corp)

Mails receivers

Name: 'support@manpower.ru' Active: Yes
Server: '{172.16.10.32:110/pop/validate-cert/notls}inbox' Login: 'mskadmin@mpmsk.corp' Password: Yes

Plugins list

dashboard            Name: Панель состояния          Version: 0.6.9      State: Not activated
formcreator          Name: Формы                          Version: 0.90-1.3.3 State: Not activated

[/code]
To copy/paste in your support request

[tomolimo]

Thank you,
Could you also look into the Apache log files to see if any errors are present?

[achekmez]

it seems alot of errors ((((

[tomolimo]

then you may start by these, and when fixed, we may continue with GLPi issues

[achekmez]

error_support.txt
Could you please look a the file - all errors looks like "[Tue Aug 16 13:51:38 2016] [crit] client 172.16.7.24Permission denied: /var/www/glpi_85.1/lib/tiny_mce/plugins/fullscreen/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable, referer: http://support.manpower.ru/front/ticket.form.php?id=12737" so it seems it is GLPI connected problem and not Apache problem

[tomolimo]

@flegastelois: could you help, as I don't master Apache config?

[flegastelois]

Hi @achekmez ,

I hope your server is a test server, GLPi 9.1 RC1/RC2 is a RELEASE CANDIDATE release, that should only be used on test sites.

According to this error "pcfg_openfile: unable to check htaccess file", I think you have too-strict file-system permissions on the GLPi directory (as shown by the (13)Permission denied part of the message).

Try to correct these permissions with chown (for example, www-data:root) and chmod (for example, 644 for files, 755 for directory).

Regards,

[ddurieux]

Seems you have a problem with the GLPI files installation because lib/tiny_mce/plugins/fullscreen/.htaccess file not exist in archive / repository

[achekmez]

it does not exist, but where it should come from? in distributive - glpi-9.1RC2.tar.gz - there is no glpi/lib/tiny_mce/plugins/fullscreen/.htaccess file as well

[carvanders]

I had the same problem, in solution description. Solved by giving a chmod -R 755 and chmod -R a+x in glpi/lib folder. Don't know how this affect the security environment, but, it worked.

[flegastelois]

Hi,

It's better to apply 755 for folder en 644 for files (when your are in glpi directory) :

• find . -type d -print0 | xargs -0 chmod 0775

• find . -type f -print0 | xargs -0 chmod 0664

Regards,

[achekmez]

Thanks ALOT it helped!
Thanks to you all guys!