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/escalate Slack command does not work #2439

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joeyorlando opened this issue Jul 5, 2023 · 2 comments
Closed

/escalate Slack command does not work #2439

joeyorlando opened this issue Jul 5, 2023 · 2 comments
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bug Something isn't working part:alert flow & configuration

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@joeyorlando
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What went wrong?

What happened:

  • A user used the /escalate Slack command to create an alert group. Slack mentioned to them that the "Alert successfully submitted". However, in the OnCall UI, they do not see this Alert Group.

What did you expect to happen:

  • The alert group should show up in the UI once created via the Slack /escalate command.

How do we reproduce it?

  1. Create alert group via Slack /escalate command
  2. Visit web UI. Alert group is not present

Grafana OnCall Version

r179-v1.3.5

Product Area

Alert Flow & Configuration

Grafana OnCall Platform?

I use Grafana Cloud

User's Browser?

No response

Anything else to add?

This user does have RBAC enabled. They reported that they had a Grafana basic role of "Admin" when trying the above steps.
@joeyorlando joeyorlando added the bug Something isn't working label Jul 5, 2023
@Matvey-Kuk Matvey-Kuk mentioned this issue Jul 5, 2023
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@Matvey-Kuk Matvey-Kuk changed the title user reported that /escalate Slack command does not work /escalate Slack command does not work Jul 6, 2023
@vstpme
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vstpme commented Jul 10, 2023

I'm currently working on #2336 and planning to fix this issue as well.

@vstpme vstpme self-assigned this Jul 10, 2023
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vstpme commented Jul 17, 2023

Should be fixed in #2537 and released in v1.3.14

@vstpme vstpme closed this as completed Jul 17, 2023
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@joeyorlando @vstpme