Need help with timeout error

[Artos254]

Hello,

I am currently utilizing this script to facilitate an upgrade of my Mac fleet to macOS 13.2.1, however, many devices are encountering an issue. I gathered the log file from a user locally and it seems the download completed, but there was a timeout error that I'm not sure how to troubleshoot. The log file is attached from one user impacted.
erase-install.log

I will continue connecting with users to gather more log files to see if they differ in their installation failure, but just the one for now. I cannot pull logs from Jamf for this because they're being truncated due to the verbose output hitting Jamf's limit. Also, this was executed with 29.0 of erase-install.sh. I have upgraded my policy to use 29.1, but haven't had anyone rerun the policy with the updated package just yet. Will update with that once it has occurred.

Many, many thanks for any help that can be provided! This script is brilliant and I appreciate your making of it.

[grahampugh]

FYI 29.1 has more readable and shorter logs!

Have you tried the --no-timeout option? Some people are finding that the preparation phase is taking over an hour for some reason. --no-timeout extends that to one day.

[Artos254]

Here's hoping I'm wrong and it's something simple that I'm missing!

erase-install2.log

[Artos254]

Again, thank you for any assistance you're able to provide/have provided already!

[grahampugh]

2023-03-14 17:44:13  [launch_startosinstall] Launching startosinstall
   [terminate] Script was interrupted (last exit code was 143)

These are the only relevant bits. startosinstall did run, but nothing happened and then something terminated it.
Again, I'd be looking at security software preventing startosinstall from running.

[Artos254]

The only security software on the device was removed before running this so there was nothing to block it. Are there any other possibilities?

[Artos254]

2023-03-21 16:21:54 [run_mist] Checking that selected version 13.2.1 is available

2023-03-21 16:21:54 [run_mist] This command is now being run:

2023-03-21 16:21:54 mist download installer 13.2.1 application --application-name Install %NAME%.app --output-directory /Applications --no-ansi --quiet
2023-03-21 16:22:00.879 Dialog[2835:20867] Spell server connection invalidated
2023-03-21 16:34:18 [run_mist] Install macOS Ventura.app downloaded to /Applications.
2023-03-21 16:34:18 [erase-install] Installer is at: /Applications/Install macOS Ventura.app
2023-03-21 16:34:18 [check_free_space] OK - 139 GB free/purgeable disk space detected
Here is a log from a different machine, again, our security software was disabled before running this and it's still getting hung up.

2023-03-21 16:34:18 [erase-install] WARNING! Running /Applications/Install macOS Ventura.app with reinstall option

2023-03-21 16:34:18 [erase-install] Sending quit message to dialog log (/var/tmp/dialog.QBo)
2023-03-21 16:34:18 [get_default_dialog_args] Invoking utility dialog
2023-03-21 16:34:18.609 Dialog[3019:24457] XType: failed to connect - Error Domain=NSCocoaErrorDomain Code=4099 "The connection to service named com.apple.fonts was invalidated: failed at lookup with error 3 - No such process." UserInfo={NSDebugDescription=The connection to service named com.apple.fonts was invalidated: failed at lookup with error 3 - No such process.}
2023-03-21 16:34:18.609 Dialog[3019:24457] Font server protocol version mismatch (expected:5 got:0), falling back to local fonts
2023-03-21 16:34:18.609 Dialog[3019:24457] XType: unable to make a connection to the font daemon!
2023-03-21 16:34:18.609 Dialog[3019:24457] XType: XTFontStaticRegistry is enabled as fontd is not available.
2023-03-21 16:34:18 [launch_startosinstall] Launching startosinstall
2023-03-21 16:34:18 [erase-install] Sending password to startosinstall
2023-03-21 16:34:30.983 Dialog[3019:24458] Spell server connection invalidated
{

[kMikaZu]

Found this thread regarding to the comment I posted in the relating issue. Disabling the anti-virus didn't work here.

[grahampugh]

Please try v29.2.

[kMikaZu]

Same result...