Pilot onboarding survey

[JeannyRen]

Dependency

• Designer to design the new layout Add SoGoSurvey credit reference to the credit page for the Design Systems team  website#2936
• Developer to implement changes. Credits page: Add SoGoSurvey for the Design Systems team website#3022

Overview

The first user research results showed the research team that the project onboarding and offboarding process may possibly be an important driver of information loss. With this survey we wish to verify challenges and successes in the project onboarding and offboarding processes. The results will be input for the development of user personas and journeys; later informing the design team.

This ticket follows the issue Create a survey for new joiners to HfLA for onboarding onto their teams. Now it is time to program and pilot the onboarding survey.

Action Items

• Create a Plus account at SoGoSurvey (free for non-profit) with the Hack for LA email address
• Program survey into SoGoSurvey platform
• Test the survey with two people from your team
• Iterate survey based on the received feedback
• Recruit around 3 to 5 respondents for the pilot
• Iterate survey based on the received feedback

Please follow up with recruitment strategy and invitation message.

Resources/Instructions

Survey draft

[JeannyRen]

@allthatyazz blocker: upgrading to Plus plan on SoGoSurvey, currently in email correspondence with their support team.

[JeannyRen]

Create issue on website Github to add SoGoSurvey to the credit page.

[JeannyRen]

Created issue hackforla/website#2936 for the SoGoSurvey credit reference. This ticket now depends on hackforla/website#2936.

[JeannyRen]

Update: the credit reference ticket is currently in website's team icebox, Yas is looking for an internal designer (a.k.a. from the design systems team) to help me out with regards to putting the platform reference on the credit webpage.

[JeannyRen]

Alongside, the VRMS team is looking into some stats with regards to newjoiner trends: hackforla/VRMS#1048. You can check in with them to see how far along they are.

[JeannyRen]

@cunninghamej Hereby the ticket for piloting the onboarding survey. You can see both the previous and follow up ticket attached to this ticket :-)

[JessicaLucindaCheng]

@JeannyRen Here is a link to the development issue for adding SoGoSurvey to the website: hackforla/website#3022

[JeannyRen]

@JessicaLucindaCheng thank you!

@cunninghamej and @allthatyazz Please keep an eye on the following ticket hackforla/website#3022

Once the reference is online the SoGoSurvey platform team should be approached with a screenshot (you can find that in the Drive in the onboarding folder), the regarding website page, and the link to the reference. There is already an email conversation going on with the regarding SoGoSurvey team, you can follow up in there.

[allthatyazz]

• According to Credits page: Add SoGoSurvey for the Design Systems team website#3022 , the Credit page on Hack for LA's website shows the SoGoSurvey.

[Jaretzbalba]

@JeannyRen As commented above, the PR for the credit page is now merged!

[allthatyazz]

On 5/5/2022, I contacted SoGoSurvey and they upgraded our account to Plus plan for free. Here is their email:
"Hello,
Thank you for completing the prerequisites.
Congratulations!
Your account has been upgraded to the annual Plus subscription under the Non-profit License program. This plan lasts only for one year, after which you can apply for a renewal at a 50% discounted rate.
Note: Your account may get blocked if our system does not find your review in one of our periodic review checks. If this happens, we may not be able to upgrade your account again."