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In this phase, the status of the call should already be ("בטיפול") because a first input was submitted by the agent, but it is still "פניה חדשה":
It seems that the automatic status change is triggered when a first task is being marked as completed, instead of when agent submits first input.
this problem was found while performing QA over #65 fix, as you can see there, the described expected behavior was already implemented.
It reproduces #
The text was updated successfully, but these errors were encountered:
akariv
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In this phase, the status of the call should already be ("בטיפול") because a first input was submitted by the agent, but it is still "פניה חדשה":
It seems that the automatic status change is triggered when a first task is being marked as completed, instead of when agent submits first input.
this problem was found while performing QA over #65 fix, as you can see there, the described expected behavior was already implemented.
It reproduces #
The text was updated successfully, but these errors were encountered: