? more consistent formatting for support tickets

[geemus]

Basically, I was thinking it would be nice to re-org to be more like github. So it would group by the user (instead of by open/closed) and then have something like closed, updated, etc. Might even be nice to consolidate this in to github listings for a more total view of each users stuff, but then we might have to create a map between zendesk emails and github users (fwiw).