Alexa - Climate device is unresponsive.

[berniecruz]

The problem

Alexa says that climate device is unresponsive but the device is being triggered. The rest of my devices have no issues.

What version of Home Assistant Core has the issue?

2024.1.2

What was the last working version of Home Assistant Core?

2023.12.4

What type of installation are you running?

Home Assistant Supervised

Integration causing the issue

Amazon Alexa

Link to integration documentation on our website

https://www.home-assistant.io/integrations/alexa/

Diagnostics information

No response

Example YAML snippet

No response

Anything in the logs that might be useful for us?

No response

Additional information

No response

[home-assistant]

Hey there @home-assistant/cloud, @ochlocracy, @jbouwh, mind taking a look at this issue as it has been labeled with an integration (alexa) you are listed as a code owner for? Thanks!

Code owner commands

Code owners of alexa can trigger bot actions by commenting:

• @home-assistant close Closes the issue.
• @home-assistant rename Awesome new title Renames the issue.
• @home-assistant reopen Reopen the issue.
• @home-assistant unassign alexa Removes the current integration label and assignees on the issue, add the integration domain after the command.
• @home-assistant add-label needs-more-information Add a label (needs-more-information, problem in dependency, problem in custom component) to the issue.
• @home-assistant remove-label needs-more-information Remove a label (needs-more-information, problem in dependency, problem in custom component) on the issue.

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alexa documentation
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[jbouwh]

Can you provide some more information about the climate entity (see developer tools) and what command you are trying to give using Alexa?

[jbouwh]

Please can you share the state of the climate entity at the moment it is failing and you request it turns on (before and after):

https://my.home-assistant.io/redirect/developer_states/

[jbouwh]

Just dis some tests with a single and double setpoint thermostat, but I cannot find any issues in reporting the mode, current or target temperature.

[Franvcg]

I'm having the exact same problem, Alexa says my device (climate entity) is not responding and yet the AC unit is turned on or off as expected. On mine, the entity's state at the moment just before I ask for it to be turned on is "off" and then "cool" just after. The exact opposite happens when I ask to turn it off.
Asking alexa to change the climate entity's temperature (mine is in celsius) works just fine with no comment regarding device's responsivity.

[jbouwh]

Please can you share the state of the climate entity at the moment it is failing and you request it turns on (before and after):

https://my.home-assistant.io/redirect/developer_states/

My question for the device status still stays.

[KC-inDomus]

Please can you share the state of the climate entity at the moment it is failing and you request it turns on (before and after):
https://my.home-assistant.io/redirect/developer_states/

My question for the device status still stays.

Same here.
Happens with every climate.* entities - despite from the status and the integration that generate them. Does the same with a Tado climate, a template climate and so on. The funny things is that everything works fine, the command is executed. But alexa simply says that the device "did not respond".

[jbouwh]

Without the entity state I cannot try to reproduce anything.

[KC-inDomus]

Without the entity state I cannot try to reproduce anything.

[climate.living] state: auto/off/heat

[jbouwh]

Without the entity state I cannot try to reproduce anything.

[climate.living] state: auto/off/heat

Please can you share the state of the climate entity at the moment it is failing and you request it turns on (before and after) using:

https://my.home-assistant.io/redirect/developer_states/

[berniecruz]

The Alexa app displays "device is unresponsive" after issuing the command to turn on or off the entity. But the entity will trigger. When you refresh the app, it returns to its normal state and it shows ON or OFF. There is a momentary disconnection of the Alexa app to HA.
I restored the old core. I will update when I get home and do what you are asking.

[berniecruz]

The state shows OFF or COOL only upon issuing the command. The state did not show unavailable but Alexa still responds "hmm guest room ac is not responding".

[Franvcg]

Please can you share the state of the climate entity at the moment it is failing and you request it turns on (before and after):
https://my.home-assistant.io/redirect/developer_states/

My question for the device status still stays.

I told you the exact status of the climate entity according to your link, it's either cool or off, exactly as shown on @berniecruz screenshot.

[jbouwh]

The state shows OFF or COOL only upon issuing the command. The state did not show unavailable but Alexa still responds "hmm guest room ac is not responding".

Thanks, can you copy/past post the attributes please?

[berniecruz]

hvac_modes: off, heat_cool, cool, heat, fan_only, dry
min_temp: 16
max_temp: 30
target_temp_step: 1
fan_modes: auto, low, medium, high, quiet
swing_modes: off, both, vertical, horizontal
friendly_name: Guest Room AC
supported_features: 41
current_temperature: 24
temperature: 22
fan_mode: auto
swing_mode: off

[KC-inDomus]

hvac_modes: heat, off
min_temp: 15
max_temp: 31
target_temp_step: 0.1
current_temperature: 18.3
temperature: 21
hvac_action: heating
friendly_name: Cuccia gatto
supported_features: 1

[Franvcg]

Mine is:

hvac_modes: heat, cool, dry, fan_only, auto, off
min_temp: 16
max_temp: 30
target_temp_step: 1
fan_modes: medium, min, max, auto
swing_modes: off
current_temperature: 26
temperature: 21
fan_mode: min
hvac_action: off
swing_mode: off
econo: off
turbo: off
quiet: off
light: off
filters: off
clean: on
beep: off
sleep: -1
last_on_mode: cool
swingv: off
swingh: off
fix_swingv: off
fix_swingh: off
friendly_name: Ar Condicionado
supported_features: 41

[KC-inDomus]

I suppose the issue lie on Climate component integration and not Alexa component integration. If the latter, each single entity should have problems, which is not. I advise checking Climate code's latest changes.

[Franvcg]

I agree, asking for alexa to change temperature (instead of turning on/off) works fine, also controlling other components (including asking to turn on/off) with alexa such as RGB lights also works fine.

[carferrer]

Same problem with mqtt climate device.

[jbouwh]

Thnx for all the state updates. It helped me to find the issue. I'll open a PR to fix the regression.

[KC-inDomus]

Thnx for all the state updates. It helped me to find the issue. I'll open a PR to fix the regression.

thanks to you 👍

[carferrer]

State details mqtt climate:

hvac_modes:

• "off"
• cool
• heat
  min_temp: 16
  max_temp: 32
  target_temp_step: 1
  fan_modes:
• Bajo
• Alto
  current_temperature: 24
  temperature: 25
  fan_mode: Bajo
  friendly_name: Aire Salón
  supported_features: 9