Switchbot Lock Pro: Lock / Open status not properly reported

[ollo69]

The problem

The status of my Switchbot Lock Pro (supported from core 2024.7.0) is not reported properly. When the lock is unlocked, it appear as unlocked for few seconds, than come back to locked. The binary sensor that represent the status of the door is always in status closed. All these informations are properly reported by SwitchBot app.

Let me know any kind of information that I can provide you to help to analyze the issue (info from debug or any other kind of test, may be directly using the library)

Thanks.

What version of Home Assistant Core has the issue?

core-2024.7.0

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant Core

Integration causing the issue

SwitchBot Bluetooth

Link to integration documentation on our website

https://www.home-assistant.io/integrations/switchbot

Diagnostics information

No response

Example YAML snippet

No response

Anything in the logs that might be useful for us?

No response

Additional information

No response

[home-assistant]

Hey there @Danielhiversen, @RenierM26, @murtas, @Eloston, @dsypniewski, mind taking a look at this issue as it has been labeled with an integration (switchbot) you are listed as a code owner for? Thanks!

Code owner commands

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[Jogiarea]

I can confirm the same problem for me, no feedback in HA for door status, but it is displayed correctly in the smartphone app

[wunderbaum]

Same here, when the door is locked, the status keeps to be locked and green in the gui.
When somebody opens the door(by app, manually etc), it first goes to state red, after a while, it changes in state "yellow" and I cannot unlatch it to open it in the gui. I have to close it first and then can open it.
Connection is via a bluetooth-proxy with active connection set to true.

Sometimes, when I open it via home assistant, it starts to flicker wildly in the webcard from red, to yellow and in the logfile its changing state several times within seconds.

[richsimpson]

Same issue is presenting for me too. Showing Locked in HASS after a short time when the status is Unlocked.
Was fine via matter previously with the lower level of support, over Bluetooth with the higher level of supported features (battery, door state etc) the lock reverts to thinking it is locked.

Following a reboot, if you hit unlock on HASS, the lock will beep and go to unlocked. That is the right synced state now with the lock and the switchbot app.

Sometimes its seconds, other times minutes to drop back to the incorrect locked status.

Might be useful: I left the original matter connection live, just under a different name (front_door_lock / matter_front_door_lock) and the matter entity remains accurate.
Lock was unlocked overnight (due to automation failing thinking door was locked already)
You can also see where the status is different which is where the bluetooth version drops to the wrong state of locked at times.

[richsimpson]

Edit - I have updated my automation and the lock entity on my dashboards etc to the matter version for now and will monitor for updates.