[FIXED] Unable to run job handler. Error: extract_area: bad extract area #12731

zynexiz · 2024-09-16T17:06:51Z

The bug

I have a lot of video clips in my collection, and about half of them (I think) have thumbnail and the rest don't. I have tried recreating them several times, but it always says 250+ remaining every time I do it. From the logs it seems to be related to Sharp (there's a bunch of bug reports in that repo about this error message to). I'm not sure what distinguish the working video clips from the non working ones, feels kinda random.

Note; hoovering the video starts playing the preview, so everything else is working.

The OS that Immich Server is running on

Arch Linux

Version of Immich Server

1.115.0-1

Version of Immich Mobile App

1.115.0

Platform with the issue

Server
Web
Mobile

Your docker-compose.yml content

Don't use docker.

Your .env content

Don't use docker.

Reproduction steps

Upload videos
Se if any of them fails to generate thumbnail

Relevant log output

Input #0, mov,mp4,m4a,3gp,3g2,mj2, from '<REDACTED>****.MOV':
sep 15 16:24:03 kvm-immich immich-microservices[406]:   Metadata:
sep 15 16:24:03 kvm-immich immich-microservices[406]:     major_brand     : qt
sep 15 16:24:03 kvm-immich immich-microservices[406]:     minor_version   : 0
sep 15 16:24:03 kvm-immich immich-microservices[406]:     compatible_brands: qt
sep 15 16:24:03 kvm-immich immich-microservices[406]:     creation_time   : 2019-10-04T13:55:37.000000Z
sep 15 16:24:03 kvm-immich immich-microservices[406]:     original_format : Digital Camera
sep 15 16:24:03 kvm-immich immich-microservices[406]:     original_format-eng: Digital Camera
sep 15 16:24:03 kvm-immich immich-microservices[406]:     comment         : FUJIFILM DIGITAL CAMERA X100S
sep 15 16:24:03 kvm-immich immich-microservices[406]:     comment-eng     : FUJIFILM DIGITAL CAMERA X100S
sep 15 16:24:03 kvm-immich immich-microservices[406]:   Duration: 00:10:00.60, start: 0.000000, bitrate: 38173 kb/s
sep 15 16:24:03 kvm-immich immich-microservices[406]:   Stream #0:0[0x1](eng): Video: h264 (High), 1 reference frame (avc1 / 0x31637661), yuv420p(progressive), 1920x1080, 36623 kb/s, 29.97 fps, 29.97 tbr, 30k tbn (default)
sep 15 16:24:03 kvm-immich immich-microservices[406]:       Metadata:
sep 15 16:24:03 kvm-immich immich-microservices[406]:         creation_time   : 2019-10-04T13:55:37.000000Z
sep 15 16:24:03 kvm-immich immich-microservices[406]:         vendor_id       : [0][0][0][0]
sep 15 16:24:03 kvm-immich immich-microservices[406]:         encoder         : AVC Coding
sep 15 16:24:03 kvm-immich immich-microservices[406]:   Stream #0:1[0x2](eng): Audio: pcm_s16le (sowt / 0x74776F73), 48000 Hz, stereo, s16, 1536 kb/s (default)
sep 15 16:24:03 kvm-immich immich-microservices[406]:       Metadata:
sep 15 16:24:03 kvm-immich immich-microservices[406]:         creation_time   : 2019-10-04T13:55:37.000000Z
sep 15 16:24:03 kvm-immich immich-microservices[406]:         vendor_id       : [0][0][0][0]
sep 15 16:24:03 kvm-immich immich-microservices[406]: [out#0/webp @ 0x5e306b5c7e80] No explicit maps, mapping streams automatically...
sep 15 16:24:03 kvm-immich immich-microservices[406]: [vost#0:0/libwebp_anim @ 0x5e306b5c85c0] Created video stream from input stream 0:0
sep 15 16:24:03 kvm-immich immich-microservices[406]: [Parsed_scale_5 @ 0x5e306b5ca2c0] Value 601.000000 for parameter 'out_color_matrix' out of range [0 - 14]
sep 15 16:24:03 kvm-immich immich-microservices[406]: Error applying option 'out_color_matrix' to filter 'scale': Numerical result out of range
sep 15 16:24:03 kvm-immich immich-microservices[406]: [Parsed_fps_0 @ 0x5e306b8279c0] 0 frames in, 0 frames out; 0 frames dropped, 0 frames duplicated.
sep 15 16:24:03 kvm-immich immich-microservices[406]: [vost#0:0/libwebp_anim @ 0x5e306b5c85c0] Error initializing a simple filtergraph
sep 15 16:24:03 kvm-immich immich-microservices[406]: Error opening output file<REDACTED>/thumbs/ac9ba1a6-c3f6-4678-8f31-7fbedb1a7ec9/4b/26/4b2624f5-2e62-4721-8834-166d4b323378-preview.webp.
sep 15 16:24:03 kvm-immich immich-microservices[406]: Error opening output files: Numerical result out of range
sep 15 16:24:03 kvm-immich immich-microservices[406]: [AVIOContext @ 0x5e306b5cc4c0] Statistics: 678998 bytes read, 2 seeks
sep 15 16:24:03 kvm-immich immich-microservices[406]: 
sep 15 16:24:03 kvm-immich immich-microservices[406]: [Nest] 406  - 2024-09-15 16:24:03   ERROR [Microservices:JobService] Unable to run job handler (thumbnailGeneration/generate-preview): Error: ffmpeg exited with code 222: 
sep 15 16:24:03 kvm-immich immich-microservices[406]: [Nest] 406  - 2024-09-15 16:24:03   ERROR [Microservices:JobService] Error: ffmpeg exited with code 222:
sep 15 16:24:03 kvm-immich immich-microservices[406]:     at ChildProcess.<anonymous> (/usr/lib/immich/app/server/node_modules/fluent-ffmpeg/lib/processor.js:180:22)
sep 15 16:24:03 kvm-immich immich-microservices[406]:     at ChildProcess.emit (node:events:520:28)
sep 15 16:24:03 kvm-immich immich-microservices[406]:     at ChildProcess._handle.onexit (node:internal/child_process:294:12)
sep 15 16:24:03 kvm-immich immich-microservices[406]: [Nest] 406  - 2024-09-15 16:24:03   ERROR [Microservices:JobService] Object:
sep 15 16:24:03 kvm-immich immich-microservices[406]: {
sep 15 16:24:03 kvm-immich immich-microservices[406]:   "id": "4b2624f5-2e62-4721-8834-166d4b323378"
sep 15 16:24:03 kvm-immich immich-microservices[406]: }
[Nest] 406  - 2024-09-15 16:24:03   ERROR [Microservices:JobService] Unable to run job handler (thumbnailGeneration/generate-person-thumbnail): Error: extract_area: bad extract area
sep 15 16:24:03 kvm-immich immich-microservices[406]: [Nest] 406  - 2024-09-15 16:24:03   ERROR [Microservices:JobService] Error: extract_area: bad extract area
sep 15 16:24:03 kvm-immich immich-microservices[406]:     at Sharp.toFile (/usr/lib/immich/app/server/node_modules/sharp/lib/output.js:90:19)
sep 15 16:24:03 kvm-immich immich-microservices[406]:     at MediaRepository.generateThumbnail (/usr/lib/immich/app/server/dist/repositories/media.repository.js:69:14)
sep 15 16:24:03 kvm-immich immich-microservices[406]:     at PersonService.handleGeneratePersonThumbnail (/usr/lib/immich/app/server/dist/services/person.service.js:453:36)
sep 15 16:24:03 kvm-immich immich-microservices[406]:     at process.processTicksAndRejections (node:internal/process/task_queues:105:5)
sep 15 16:24:03 kvm-immich immich-microservices[406]:     at async /usr/lib/immich/app/server/dist/services/job.service.js:148:36
sep 15 16:24:03 kvm-immich immich-microservices[406]:     at async Worker.processJob (/usr/lib/immich/app/server/node_modules/bullmq/dist/cjs/classes/worker.js:394:28)
sep 15 16:24:03 kvm-immich immich-microservices[406]:     at async Worker.retryIfFailed (/usr/lib/immich/app/server/node_modules/bullmq/dist/cjs/classes/worker.js:581:24)
sep 15 16:24:03 kvm-immich immich-microservices[406]: [Nest] 406  - 2024-09-15 16:24:03   ERROR [Microservices:JobService] Object:

Additional information

No response

taixingyiji · 2024-09-18T09:10:25Z

I have the same issue here, so I rolled back to version 1.114.0.

zynexiz · 2024-09-28T20:03:50Z

Any update on this issue? Still have the same problem in version 1.116.2.

pekmop1024 · 2024-10-09T08:25:12Z

Same with 1.117.0

peterbeck · 2024-10-12T16:39:37Z

I have the same issue here, so I rolled back to version 1.114.0.

can confirm - everything works fine with 1.114.0, but back to 1.117.0 breaks thumbnail for new photos

an0o0nym · 2024-10-15T18:00:12Z

Hi, I have the same issue. So what did you do after downgrading to 1.114.0? Did you remove and upload again the wrong photo?

Clicking on regenerate thumbnail/metadata doesnt work for me.

pekmop1024 · 2024-10-15T18:21:21Z

For me it helped to downgrade and regenerate thumbnails. But there are some videos that still without thumbnails, but it's rare ones, not all of them. Maybe 5 or 10 from 4000+.

pekmop1024 · 2024-10-16T17:34:01Z

Bug still exists in 1.118.1

an0o0nym · 2024-10-16T17:47:55Z

Yes I can confirm 1.118.1 still has this issue. Video clips dont have thumbnail nor they can be played in the browser. Running jobs again did not help at all. What I discovered is that viewing those videos in immich iOS app works just fine (shows thumbnails and I am able to play video).

pekmop1024 · 2024-10-16T17:49:48Z

Actually, video playing in browser fine, but, only if server have valid SSL certificate (LetsEncrypt works fine).

pekmop1024 · 2024-10-18T09:55:28Z

Seems to be fixed in 1.118.2 via https://github.com/immich-app/immich/pull/13461/files

zynexiz · 2024-10-18T10:17:23Z

Confirmed, have thumbs on all videos now :)

peterbeck mentioned this issue Oct 12, 2024

Issue with thumbnail with Live Photos #13326

Open

3 tasks

lyynd mentioned this issue Oct 13, 2024

fix(server): incorrect out_color_matrix value when generating thumbnails #13409

Merged

zynexiz closed this as completed Oct 18, 2024

zynexiz changed the title ~~Unable to run job handler. Error: extract_area: bad extract area~~ [FIXED] Unable to run job handler. Error: extract_area: bad extract area Oct 18, 2024

Provide feedback

Saved searches

Use saved searches to filter your results more quickly

[FIXED] Unable to run job handler. Error: extract_area: bad extract area #12731

[FIXED] Unable to run job handler. Error: extract_area: bad extract area #12731

zynexiz commented Sep 16, 2024 •

edited

Loading

taixingyiji commented Sep 18, 2024

zynexiz commented Sep 28, 2024

pekmop1024 commented Oct 9, 2024

peterbeck commented Oct 12, 2024

an0o0nym commented Oct 15, 2024

pekmop1024 commented Oct 15, 2024

pekmop1024 commented Oct 16, 2024

an0o0nym commented Oct 16, 2024

pekmop1024 commented Oct 16, 2024

pekmop1024 commented Oct 18, 2024

zynexiz commented Oct 18, 2024

[FIXED] Unable to run job handler. Error: extract_area: bad extract area #12731

[FIXED] Unable to run job handler. Error: extract_area: bad extract area #12731

Comments

zynexiz commented Sep 16, 2024 • edited Loading

The bug

The OS that Immich Server is running on

Version of Immich Server

Version of Immich Mobile App

Platform with the issue

Your docker-compose.yml content

Your .env content

Reproduction steps

Relevant log output

Additional information

taixingyiji commented Sep 18, 2024

zynexiz commented Sep 28, 2024

pekmop1024 commented Oct 9, 2024

peterbeck commented Oct 12, 2024

an0o0nym commented Oct 15, 2024

pekmop1024 commented Oct 15, 2024

pekmop1024 commented Oct 16, 2024

an0o0nym commented Oct 16, 2024

pekmop1024 commented Oct 16, 2024

pekmop1024 commented Oct 18, 2024

zynexiz commented Oct 18, 2024

zynexiz commented Sep 16, 2024 •

edited

Loading