Android/Ios app cannot play video only saved on server

[juvraniak]

The bug

As mentioned in title mobile apps struggle to load video from server.

I have tested with transcoding on/off
tested with HEVC video as well h.264(should have better compatibility) nothing seems to help (config in samsung s23 ultra)
Also tested if i can download video(test if there is wrong refId to video) but it downloaded fine.

I have increased log level to Debug, and did not see anything interesting

024-09-24 20:01:07.004223+02:00�[95m[Nest] 16

• �[39m09/24/2024, 8:01:07 PM �[95m DEBUG�[39m �[33m[Api:LoggingInterceptor 3omasnym]�[39m �[95mGET /api/server-info/ping 200 0.11ms ::ffff:172.16.0.1�[39m
  2024-09-24 20:01:08.697340+02:00�[95m[Nest] 16
• �[39m09/24/2024, 8:01:08 PM �[95m DEBUG�[39m �[33m[Api:LoggingInterceptor 0sxrlpww]�[39m �[95mGET /api/assets/device/e8d356df30407ed219a1118d0a85ff0bb9e81c2ede39f3184604ded0f7f04ae9 200 49.95ms 95.102.226.55�[39m
  2024-09-24 20:01:10.201175+02:00�[95m[Nest] 16
• �[39m09/24/2024, 8:01:10 PM �[95m DEBUG�[39m �[33m[Api:LoggingInterceptor 8bl0x2m5]�[39m �[95mPOST /api/auth/validateToken 200 0.14ms 95.102.226.55�[39m

Here is error i can see in application:
Instance of 'FlutterErrorDetails' Exception: PlatformException(VideoError, Video player had error j1.l: Source error, null, null) Library: widgets library Context: Instance of 'ErrorDescription'

AsyncError.value (package:riverpod/src/common.dart:494:0)
VideoViewerPage.build (package:immich_mobile/pages/common/video_viewer.page.dart:36:0)
_ConsumerState.build (package:flutter_riverpod/src/consumer.dart:476:0)
StatefulElement.build (package:flutter/src/widgets/framework.dart:5729:0)
ConsumerStatefulElement.build (package:flutter_riverpod/src/consumer.dart:539:0)
HookElement.build (package:flutter_hooks/src/framework.dart:438:0)
ComponentElement.performRebuild (package:flutter/src/widgets/framework.dart:5617:0)
StatefulElement.performRebuild (package:flutter/src/widgets/framework.dart:5780:0)
Element.rebuild (package:flutter/src/widgets/framework.dart:5333:0)
BuildScope._tryRebuild (package:flutter/src/widgets/framework.dart:2693:0)
BuildScope._flushDirtyElements (package:flutter/src/widgets/framework.dart:2752:0)
BuildOwner.buildScope (package:flutter/src/widgets/framework.dart:3048:0)
_LayoutBuilderElement._rebuildWithConstraints (package:flutter/src/widgets/layout_builder.dart:231:0)
RenderObject.invokeLayoutCallback. (package:flutter/src/rendering/object.dart:2719:0)
PipelineOwner._enableMutationsToDirtySubtrees (package:flutter/src/rendering/object.dart:1098:0)
RenderObject.invokeLayoutCallback (package:flutter/src/rendering/object.dart:2719:0)
RenderConstrainedLayoutBuilder.rebuildIfNecessary (package:flutter/src/widgets/layout_builder.dart:278:0)
_RenderLayoutBuilder.performLayout (package:flutter/src/widgets/layout_builder.dart:369:0)
RenderObject._layoutWithoutResize (package:flutter/src/rendering/object.dart:2446:0)
PipelineOwner.flushLayout (package:flutter/src/rendering/object.dart:1052:0)
PipelineOwner.flushLayout (package:flutter/src/rendering/object.dart:1065:0)
RendererBinding.drawFrame (package:flutter/src/rendering/binding.dart:602:0)
WidgetsBinding.drawFrame (package:flutter/src/widgets/binding.dart:1164:0)
RendererBinding._handlePersistentFrameCallback (package:flutter/src/rendering/binding.dart:468:0)
SchedulerBinding._invokeFrameCallback (package:flutter/src/scheduler/binding.dart:1397:0)
SchedulerBinding.handleDrawFrame (package:flutter/src/scheduler/binding.dart:1318:0)
SchedulerBinding._handleDrawFrame (package:flutter/src/scheduler/binding.dart:1176:0)
_invoke (dart:ui/hooks.dart:312:0)
PlatformDispatcher._drawFrame (dart:ui/platform_dispatcher.dart:419:0)
_drawFrame (dart:ui/hooks.dart:283:0)

If i forgot to add any detail please let me know.

The OS that Immich Server is running on

TrueNAS Scale Dragonfish-24.04.2.2

Version of Immich Server

v1.115.0

Version of Immich Mobile App

v1.115.0 build.159

Platform with the issue

• Server
• Web
• Mobile

Your docker-compose.yml content

https://github.com/truenas/charts/tree/master/community/immich

Your .env content

https://github.com/truenas/charts/tree/master/community/immich

Reproduction steps

Steps to reproduce:

1. Make a video
2. Sync with server
3. Play video - this works
4. Delete video localy
5. Play it from server - fails(on web no problem)

Second scenario is when video is uploaded from camera and try to play on mobile -> results in failure

Relevant log output

No response

Additional information

No response

[bo0tzz]

Is this a duplicate of #11689?

[juvraniak]

Well may be, sorry did not look into that issue, as i taugt it has to do only with older devices.