[BUG] Thumbnails and files not displaying on one device

[psla]

The bug

I have two phones hooked up to one account. One device doesn't display any pictures for the 2-3 week period. The other device displays them fine and the web interface also displays them fine. I tried clearing app's cache; I did not try to clear storage (in case it is useful to get some debugging info).

I am attaching a video of the problem, and a screenshot from the web interface showing the corresponding file.

I also have a bug report captured on the android device, but it may contain sensitive data, so let me know which email I should share it with (I don't want it available publicly).

Also, it's worth noting that when I click "share" the file is downloaded from the server correctly and is there.

What can I provide to help diagnose / debug this issue?

The OS that Immich Server is running on

Debian 11; Linux 5.10.0-25-amd64 #1 SMP Debian 5.10.191-1 (2023-08-16) x86_64 GNU/Linux

Version of Immich Server

v1.74.0

Version of Immich Mobile App

v1.74.0

Platform with the issue

• Server
• Web
• Mobile

Your docker-compose.yml content

version: "3.3"

services:
  immich-server:
    container_name: immich_server
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    command: [ "start.sh", "immich" ]
    volumes:
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
    env_file:
      - .env
    depends_on:
      - redis
      - database
      - typesense
    restart: always

  immich-microservices:
    container_name: immich_microservices
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    command: [ "start.sh", "microservices" ]
    volumes:
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
    env_file:
      - .env
    depends_on:
      - redis
      - database
      - typesense
    restart: always

  immich-machine-learning:
    container_name: immich_machine_learning
    image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release}
    volumes:
      - model-cache:/cache
    env_file:
      - .env
    restart: always

  immich-web:
    container_name: immich_web
    image: ghcr.io/immich-app/immich-web:${IMMICH_VERSION:-release}
    env_file:
      - .env
    restart: always

  typesense:
    container_name: immich_typesense
    image: typesense/typesense:0.24.1@sha256:9bcff2b829f12074426ca044b56160ca9d777a0c488303469143dd9f8259d4dd
    environment:
      - TYPESENSE_API_KEY=${TYPESENSE_API_KEY}
      - TYPESENSE_DATA_DIR=/data
    volumes:
      - tsdata:/data
    restart: always

  redis:
    container_name: immich_redis
    image: redis:6.2-alpine@sha256:70a7a5b641117670beae0d80658430853896b5ef269ccf00d1827427e3263fa3
    restart: always

  database:
    container_name: immich_postgres
    image: postgres:14-alpine@sha256:28407a9961e76f2d285dc6991e8e48893503cc3836a4755bbc2d40bcc272a441
    env_file:
      - .env
    environment:
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_DB: ${DB_DATABASE_NAME}
      PG_DATA: /var/lib/postgresql/data
    volumes:
      - pgdata:/var/lib/postgresql/data
    restart: always

  immich-proxy:
    container_name: immich_proxy
    image: ghcr.io/immich-app/immich-proxy:${IMMICH_VERSION:-release}
    environment:
      # Make sure these values get passed through from the env file
      - IMMICH_SERVER_URL
      - IMMICH_WEB_URL
    ports:
      - 2283:8080
    depends_on:
      - immich-server
      - immich-web
    restart: always

volumes:
  pgdata:
  model-cache:
  tsdata:

Your .env content

1.
2.
3.
...
###################################################################################
# Database
###################################################################################

# NOTE: The following four database variables support Docker secrets by adding a *_FILE suffix to the variable name
# See the docker-compose documentation on secrets for additional details: https://docs.docker.com/compose/compose-file/compose-file-v3/#secrets
DB_HOSTNAME=immich_postgres
DB_USERNAME=postgres
DB_PASSWORD=OBFUSCATED
DB_DATABASE_NAME=immich

# Optional Database settings:
# DB_PORT=5432

###################################################################################
# Redis
###################################################################################

REDIS_HOSTNAME=immich_redis

# REDIS_URL will be used to pass custom options to ioredis.
# Example for Sentinel
# {"sentinels":[{"host":"redis-sentinel-node-0","port":26379},{"host":"redis-sentinel-node-1","port":26379},{"host":"redis-sentinel-node-2","port":26379}],"name":"redis-sentinel"}
# REDIS_URL=ioredis://eyJzZW50aW5lbHMiOlt7Imhvc3QiOiJyZWRpcy1zZW50aW5lbDEiLCJwb3J0IjoyNjM3OX0seyJob3N0IjoicmVkaXMtc2VudGluZWwyIiwicG9ydCI6MjYzNzl9XSwibmFtZSI6Im15bWFzdGVyIn0=

# Optional Redis settings:

# Note: these parameters are not automatically passed to the Redis Container
# to do so, please edit the docker-compose.yml file as well. Redis is not configured
# via environment variables, only redis.conf or the command line

# REDIS_PORT=6379
# REDIS_DBINDEX=0
# REDIS_USERNAME=
# REDIS_PASSWORD=
# REDIS_SOCKET=

###################################################################################
# Upload File Location
#
# This is the location where uploaded files are stored.
###################################################################################

UPLOAD_LOCATION=/mnt/oldnas/srv/immich/pictures


###################################################################################
# Typesense
###################################################################################
TYPESENSE_API_KEY=GiY1Up1U
# TYPESENSE_ENABLED=false
# TYPESENSE_URL uses base64 encoding for the nodes json.
# Example JSON that was used:
# [
#      { "host": "typesense-1.example.net", "port": "443", "protocol": "https" },
#      { "host": "typesense-2.example.net", "port": "443", "protocol": "https" },
#      { "host": "typesense-3.example.net", "port": "443", "protocol": "https" },
# ]
# TYPESENSE_URL=ha://WwogIHsgImhvc3QiOiAidHlwZXNlbnNlLTEuZXhhbXBsZS5uZXQiLCAicG9ydCI6ICI0NDMiLCAicHJvdG9jb2wiOiAiaHR0cHMiIH0sCiAgeyAiaG9zdCI6ICJ0eXBlc2Vuc2UtMi5leGFtcGxlLm5ldCIsICJwb3J0IjogIjQ0MyIsICJwcm90b2NvbCI6ICJodHRwcyIgfSwKICB7ICJob3N0IjogInR5cGVzZW5zZS0zLmV4YW1wbGUubmV0IiwgInBvcnQiOiAiNDQzIiwgInByb3RvY29sIjogImh0dHBzIiB9Cl0=

###################################################################################
# Reverse Geocoding
#
# Reverse geocoding is done locally which has a small impact on memory usage
# This memory usage can be altered by changing the REVERSE_GEOCODING_PRECISION variable
# This ranges from 0-3 with 3 being the most precise
# 3 - Cities > 500 population: ~200MB RAM
# 2 - Cities > 1000 population: ~150MB RAM
# 1 - Cities > 5000 population: ~80MB RAM
# 0 - Cities > 15000 population: ~40MB RAM
####################################################################################

# DISABLE_REVERSE_GEOCODING=false
# REVERSE_GEOCODING_PRECISION=3

####################################################################################
# WEB - Optional
#
# Custom message on the login page, should be written in HTML form.
# For example:
# PUBLIC_LOGIN_PAGE_MESSAGE="This is a demo instance of Immich.<br><br>Email: <i>demo@demo.de</i><br>Password: <i>demo</i>"
####################################################################################

PUBLIC_LOGIN_PAGE_MESSAGE=

####################################################################################
# Alternative Service Addresses - Optional
#
# This is an advanced feature for users who may be running their immich services on different hosts.
# It will not change which address or port that services bind to within their containers, but it will change where other services look for their peers.
# Note: immich-microservices is bound to 3002, but no references are made
####################################################################################

IMMICH_WEB_URL=http://immich-web:3000
IMMICH_SERVER_URL=http://immich-server:3001
IMMICH_MACHINE_LEARNING_URL=http://immich-machine-learning:3003

####################################################################################
# Alternative API's External Address - Optional
#
# This is an advanced feature used to control the public server endpoint returned to clients during Well-known discovery.
# You should only use this if you want mobile apps to access the immich API over a custom URL. Do not include trailing slash.
# NOTE: At this time, the web app will not be affected by this setting and will continue to use the relative path: /api
# Examples: http://localhost:3001, http://immich-api.example.com, etc
####################################################################################

#IMMICH_API_URL_EXTERNAL=http://localhost:3001
IMMICH_API_URL_EXTERNAL=https://OBFUSCATED/

###################################################################################
# Immich Version - Optional
#
# This allows all immich docker images to be pinned to a specific version. By default,
# the version is "release" but could be a specific version, like "v1.59.0".
###################################################################################

Reproduction steps

This is happening on one device. I kinda want to just wipe it and log in again and see if it still happens; but let me know if there is anything I can/should do before I clear storage in that app.

Additional information

No response