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Failed outgoing calls need more pass through info #742

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edjez opened this issue Jul 18, 2016 · 3 comments
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Failed outgoing calls need more pass through info #742

edjez opened this issue Jul 18, 2016 · 3 comments
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@edjez
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edjez commented Jul 18, 2016

Expected: More detail on why twilio failed to deliver a call:

Obtained: "Error"

Example:

image

Call log #799728

Started: July 18, 2016, 15:45:12 (UTC)
Finished: July 18, 2016, 15:45:12 (UTC)
Duration: less than 5 seconds
Phone number: 212643863853
Direction: Outgoing
Channel: RTI Demo Twilio (830) 854-3211
Schedule: 24x7
Project: NCD Survey Demonstration
State: Failed
Failure information: Error.

@edjez
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edjez commented Jul 18, 2016

For example, just enough more info could be a call ID to be able to find in the Twilio dashboard.
(In this particular case however, it seems the issue was not in twilio, so opening a different issue to deal with the instance and leave this issue as addressing the general need for more tshooting info)

@edjez
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edjez commented Jul 18, 2016

For Skype channels, the error information seems much more adequate:

image

@spalladino spalladino self-assigned this Oct 19, 2016
@spalladino spalladino added this to the Release 2.8 milestone Oct 20, 2016
@mmuller
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mmuller commented Nov 11, 2016

Ok in version 3.0-pre2

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