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bug: Is cortex.cpp MacOS 11 (Big Sur) supported? (It was built for Mac OS X 12.7)] #1737

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emiril opened this issue Nov 28, 2024 · 1 comment
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type: bug Something isn't working

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@emiril
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emiril commented Nov 28, 2024

Jan version

0.5.9

Describe the Bug

I'm trying to download models from the Jan interface, but it keeps saying "download failed, failed to fetch". I got the following error in the log and guess it's because I'm on MacOs 11 (Big Sur), whereas the Cortex Server is built for 12.7 and above. Anything I can do?

P.s. I alsoed tried manually importing the model, but it never seems to load. Once I dragged and dropped the file, it just stays there without proceeding/loading. I can edit model informationi by clicking the pencil sign (which appears as i hover to the tick sign), but that's it.

2024-11-28T01:45:43.718Z [APP]::Error: Error [ERR_UNHANDLED_ERROR]: Unhandled error. ('dyld: Symbol not found: __ZTTNSt3__114basic_ifstreamIcNS_11char_traitsIcEEEE\n' +
' Referenced from: /Users/xxx/Library/Application Support/Jan/data/extensions/@janhq/inference-cortex-extension/dist/bin/cortex-server (which was built for Mac OS X 12.7)\n' +
' Expected in: /usr/lib/libc++.1.dylib\n' +
' in /Users/xxx/Library/Application Support/Jan/data/extensions/@janhq/inference-cortex-extension/dist/bin/cortex-server\n')
2024-11-28T01:45:43.719Z [APP]::Max restart attempts reached. Exiting watchdog.
2024-11-28T01:45:43.719Z [APP]::Process exited with code null

Steps to Reproduce

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Screenshots / Logs

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What is your OS?

  • MacOS
  • Windows
  • Linux
@emiril emiril added the type: bug Something isn't working label Nov 28, 2024
@imtuyethan imtuyethan added the duplicate This issue or pull request already exists label Nov 28, 2024
@imtuyethan imtuyethan transferred this issue from janhq/jan Nov 28, 2024
@imtuyethan imtuyethan assigned namchuai and unassigned louis-menlo Nov 28, 2024
@imtuyethan imtuyethan moved this from Scheduled to Investigating in Menlo Nov 28, 2024
@imtuyethan imtuyethan removed the duplicate This issue or pull request already exists label Nov 28, 2024
@louis-menlo louis-menlo changed the title bug: [cortex-server (which was built for Mac OS X 12.7)] bug: Is cortex.cpp MacOS 11 (Big Sur) supported? (It was built for Mac OS X 12.7)] Dec 3, 2024
@louis-menlo
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Unfortunately, it's not supported. The minimum requirement is macOS 12 or later

Minimum Requirements 

OS

- MacOS 12 or later
- Windows 10 or later
- Linux: Ubuntu 20.04 or later, Debian 11 or later, and any of the latest versions of Arch (for other distributions, please use the Dockerfile installer or binary files, we have not tested on other distributions yet.)

https://cortex.so/docs/installation#minimum-requirements

@louis-menlo louis-menlo closed this as not planned Won't fix, can't repro, duplicate, stale Feb 19, 2025
@github-project-automation github-project-automation bot moved this from Investigating to QA in Menlo Feb 19, 2025
@LeVinhGithub LeVinhGithub moved this from QA to Discontinued in Menlo Feb 21, 2025
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