Support Questions (Take-home Task)

The task attempts to provide some real-world questions that our team are asked, and try to understand how you'd go about answering them.

Written Questions

Imagine a customer is looking for help and asks us the following questions. How would you go about troubleshooting the problems?

I'm calling my customer through the dialer and can't get through.
I joined the conference and microphone is not working, the guests cannot hear me!
I had a meeting and it was not recorded! Please help!
Imagine you’re on a call with an irate customer and they demand to know why their laptop is running so slow during conference calls. How do you respond?

Submission

Please share your written responses with the recruiter who can forward these on.