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FAQ / Troubleshooting Guide

Problems? Questions? Suggestions?

Post any problems, questions or suggestions to the Dynatrace Community's Application Monitoring & UEM Forum.

FAQ

Dynatrace AppMon version compatibility - which version works with the plugin?

6.1 and newer

Jenkins compatibility - which version works with the plugin?

works with 1.x and 2.x However since a security feature was introduced in 2.5, an additional configuration step is required

Known Issues

##### Jenkins 2.5+ build step execution failed with java.lang.NullPointerException

Due to a new security feature introduced in Jenkins 2.5 (SECURITY-170, see https://wiki.jenkins-ci.org/display/SECURITY/Jenkins+Security+Advisory+2016-05-11) custom build parameters cannot be passed to build scripts as environment variables.

Solution 1 (not recommended by Jenkins) - enable the use of custom build parameters:

java -Dhudson.model.ParametersAction.keepUndefinedParameters=true -jar jenkins.war

Solution 2 - enable only the use of the Dynatrace parameters:

java -Dhudson.model.ParametersAction.safeParameters=dtProfile,dtVersionMajor,dtVersionMinor,dtVersionRevision,dtVersionBuild,dtVersionMilestone,dtMarker,dtTestrunID,dtStoredSessionName,dtServerUrl,dtUsername,dtPassword -jar jenkins.war
SSLHandshakeException when trying to connect through HTTPS

Dynatrace AppMon Server uses a self-signed certificate per default. Since this certificate doesn't match the URL you are using to access the Server, Jenkins returns an error when trying to connect.

To solve it:

  • either deploy a valid SSL certificate on Dynatrace AppMon server
  • or use the Jenkins plug-in https://wiki.jenkins-ci.org/display/JENKINS/Skip+Certificate+Check+plugin to skip the certificate check
  • or (not recommended) connect through HTTP. In that case, you need to uncheck the setting "Accept authentication data only with HTTPS" under "Dynatrace Server / Services / Management"