remind-customers-that-their-order-is-on-the-way

Remind customers that their order is on the way

Tags: Email, Reminder, Shipping

Do you ship custom items, or do you have a lengthy turnaround time on your orders? Use this task to automatically re-assure customers that their order is in the queue, to be shipped as soon as possible. By default, this task sends an email 10 days (or a number you configure) after the order is paid, as long as the order remains fully paid, unfulfilled, and un-cancelled. Optionally, configure tags to add to the order and/or customer, to be added when the email is sent, and choose whether to only send reminders on weekdays.

• View in the task library: tasks.mechanic.dev/remind-customers-that-their-order-is-on-the-way
• Task JSON, for direct import: task.json
• Preview task code: script.liquid

Default options

{
  "number_of_days_to_wait__number_required": "10",
  "only_send_reminders_on_weekdays__boolean": false,
  "email_subject__required": "Don't worry – ORDER_NAME is still coming!",
  "email_body__multiline_required": "Hi CUSTOMER_FIRST_NAME,\n\nThank you for your order! We're writing to let you know that your order is still enqueued, and will be shipped to you as soon as it's ready. :)\n\nJust reply to this email if you have any questions.\n\nThanks,\n{{ shop.name }}",
  "tag_to_add_to_order": null,
  "tag_to_add_to_customer": null
}

Learn about task options in Mechanic

Subscriptions

shopify/orders/paid
user/order/customer_reminder

Learn about event subscriptions in Mechanic

Documentation

Do you ship custom items, or do you have a lengthy turnaround time on your orders? Use this task to automatically re-assure customers that their order is in the queue, to be shipped as soon as possible. By default, this task sends an email 10 days (or a number you configure) after the order is paid, as long as the order remains fully paid, unfulfilled, and un-cancelled. Optionally, configure tags to add to the order and/or customer, to be added when the email is sent, and choose whether to only send reminders on weekdays.

Use the variables ORDER_NUMBER and CUSTOMER_FIRST_NAME to insert each of these values into your email subject and body respectively.

Note: When the "Only send reminders on weekdays" option is chosen, any emails that would have been sent on a weekend are instead emailed the following Monday.

Installing this task

Find this task in the library at tasks.mechanic.dev, and use the "Try this task" button. Or, import this task's JSON export – see Importing and exporting tasks to learn how imports work.

Contributions

Found a bug? Got an improvement to add? Start here: ../../CONTRIBUTING.md.

Task requests

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