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resume.html
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<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="UTF-8">
<meta http-equiv="X-UA-Compatible" content="IE=edge">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<title>Lisa Suzuki - Resume</title>
<script src="https://kit.fontawesome.com/bf3b8fd05c.js" crossorigin="anonymous"></script>
<link rel="preconnect" href="https://fonts.googleapis.com">
<link rel="preconnect" href="https://fonts.gstatic.com" crossorigin>
<link href="https://fonts.googleapis.com/css2?family=DM+Serif+Display&family=Poppins:wght@300&display=swap" rel="stylesheet">
<link rel="stylesheet" href="styles.css">
</head>
<body>
<header>
<!-- Socials -->
<ul class="social-list">
<li class="social-list__item">
<a class="social-list__link" href="contact.html">
<i class="fa-solid fa-envelope"></i>
</a>
</li>
<li class="social-list__item">
<a class="social-list__link" href="https://github.com/lisa005">
<i class="fa-brands fa-github"></i>
</a>
</li>
<li class="social-list__item">
<a class="social-list__link" href="https://www.linkedin.com/in/lisasuzuki/">
<i class="fa-brands fa-linkedin-in"></i>
</a>
</li>
</ul>
<!-- Navigation -->
<button class="nav-toggle" aria-label="toggle-navigation">
<span class="hamburger"></span>
</button>
<nav class="nav">
<ul class="nav__list">
<li class="nav__item"><a href="index.html">Home</a></li>
<li class="nav__item"><a href="about.html">About</a></li>
<li class="nav__item"><a href="work.html">Work</a></li>
<li class="nav__item"><a href="resume.html">Resume</a></li>
<li class="nav__item"><a href="contact.html">Contact</a></li>
</ul>
</nav>
</header>
<section class="resume">
<div class="resume__container">
<div class="resume__header">
<div class="resume__header__text">
<h1 class="section__title section__title--resume">
Lisa Suzuki
</h1>
</div>
<div class="download-resume__btn">
<a href="Lisa_Suzuki_Website_Resume.pdf" download id="download__btn">
<div class="download__btn--text">
Download
</div>
<div class="download__btn--icon">
<i class="fa-solid fa-download"></i>
</div>
</a>
</div>
</div>
<div class="resume__body">
<div class="resume__section resume__section--summary">
<h2 class="resume__heading">Summary</h2>
<p class="resume__text">
Highly-adaptable and conscientious professional with 5+ years of experience designing
instructional content, authoring documentation, streamlining operations, and propelling
organizational change. Ability to work cross-functionally, communicate effectively, and think
creatively to resolve issues and develop high-quality content for a wide variety of audiences.
</p>
</div>
<div class="resume__section resume__section--skills">
<h2 class="resume__heading">Skills</h2>
<ul class="resume__list resume__list--skills">
<li>HTML, CSS, JavaScript, GitHub</li>
<li>Microsoft Office (Word, Excel, PowerPoint, Outlook)</li>
<li>Google Workspace (Docs, Sheets, Drive, Slides, Gmail)</li>
<li>Camtasia</li>
<li>Zendesk</li>
<li>Training & Development</li>
<li>Change Management</li>
<li>EHR Management</li>
<li>Practice Management</li>
<li>Team Leadership</li>
</ul>
</div>
<div class="resume__section resume__section--work">
<h2 class="resume__heading">Work Experience</h2>
<div class="resume__subsection">
<h3 class="resume__date">Dec 2021 - Present</h3>
<p class="resume__jobtitle">Operations Manager at LEARN Behavioral</p>
<ul class="resume__list">
<li>Coordinate cross-functional initiatives to streamline operations, devise best practices,
establish KPIs, and execute complex system rollouts while working on multiple projects at once.</li>
<li>Design, iterate, and implement training materials for the entire division (15+ states, 300+ new employees per month)
to improve employee performance. </li>
<li>Communicate with key stakeholders and SMEs to write policies, guidelines, and standard
operating procedures for varying departments in a clear and concise manner.</li>
<li>Manage a team of 3 full-time Operations Associates, overseeing training, project prioritization,
and professional growth of employees.</li>
</ul>
</div>
<div class="resume__subsection">
<h3 class="resume__date">Aug 2020 – Dec 2021</h3>
<p class="resume__jobtitle">Operations Coordinator at LEARN Behavioral</p>
<ul class="resume__list">
<li>Authored 4 new user guides (40+ pages each) and 50+ how-to documents to educate employees
on operational systems, practices, and procedures.</li>
<li>Built and maintained 3 knowledge bases to give employees self-serve access to user guides,
procedure documentation, and instructional content.</li>
<li>Reviewed and edited documentation written by colleagues to align with organizational
needs, adapt to target audiences, and correct formatting, spelling, punctuation, and grammar.</li>
</ul>
</div>
<div class="resume__subsection">
<h3 class="resume__date">Nov 2017 – Aug 2020</h3>
<p class="resume__jobtitle">Operations Associate at LEARN Behavioral</p>
<ul class="resume__list">
<li>Reworked and facilitated M&A integration training orientations, contributing to the
transition of 600+ employees in 3 newly consolidated organizations into new operational systems and procedures.</li>
<li>Produced and maintained informative and well-organized indexing guidelines and naming
conventions for managing electronic health records.</li>
<li>Learned new technologies quickly and became an SME of operational software to provide
operations support and discover workarounds for bugs and glitches.</li>
</ul>
</div>
</div>
<div class="resume__section resume__section--leadership">
<h2 class="resume__heading">Leadership Experience</h2>
<div class="resume__subsection">
<h3 class="resume__date">Feb 2021 – Jan 2022</h3>
<p class="resume__jobtitle">Chair, Diversity, Equity, and Inclusion Employee Resource Group at LEARN Behavioral</p>
<ul class="resume__list">
<li>Partnered with external diversity consultants to enact a DEI employee resource group for
the entire LEARN company across 10+ business units, 16 departments, and 15 states.</li>
<li>Facilitated DEI discussions between employees to advance inclusion, diversity awareness, learning, and action planning.</li>
<li>Organized and submitted relevant proposals, suggestions, and concerns to the leadership committee.</li>
</ul>
</div>
</div>
<div class="resume__section resume__section--education">
<h2 class="resume__heading">Education</h2>
<div class="resume__subsection resume__subsection--education">
<h3 class="resume__text resume__text--education">University of California, Berkeley</h3>
<p class="resume__text resume__text--education">Berkeley, CA</p>
<p class="resume__text resume__text--education">Aug 2013 - May 2017</p>
<p class="resume__text resume__text--education">Bachelor of Arts, Sociology</p>
</div>
<div class="resume__subsection resume__subsection--education">
<h3 class="resume__text resume__text--education">Santa Monica College</h3>
<p class="resume__text resume__text--education">Santa Monica, CA</p>
<p class="resume__text resume__text--education">Aug 2018 – Jun 2019</p>
<p class="resume__text resume__text--education">Business Management Department Certificate</p>
</div>
</div>
</div>
</div>
</section>
<footer>
<button id="pageup__btn">
<span class="pageup__btn--icon">
<i class="fa-solid fa-arrow-up-long"></i>
</span>
<span class="pageup__btn--text">
Scroll to top
</span>
</button>
</footer>
<script src="app.js"></script>
</body>
</html>