content.html

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<div class="sub_title text-center" id="training"> Training </div>

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<div class="accordion">
  <div class="accordion-section">
    <a class="accordion-section-title" data-goto="#accordion-1"> What is watt (power)? </a>
    <div id="accordion-1" class="accordion-section-content">
      <p>
        Watt measures your energy output and is a measure of how hard you work. Watt measures your performance instantly whereas
        heart rate only shows how hard it feels for your body, and it has a delay of up to several minutes. Heart rate can
        be affected by other external factors such as room temperature, stress, time of day and other variables. Therefore,
        watt is a more precise metric. You can follow your progress by seeing how the watt you can output at a given heart
        rate change over time.
      </p>
    </div>
  </div>
</div>

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<div class="accordion">
  <div class="accordion-section">
    <a class="accordion-section-title" data-goto="#accordion-2"> What is FTP? </a>
    <div id="accordion-2" class="accordion-section-content">
      <p>
        FTP is your Functional Threshold Power. This is the maximum watt you can deliver for one hour. If you do not know your FTP,
        you can consult
        <a href="https://body-bike.com/wp-content/uploads/2018/01/FTP-ENG.jpg" target="_top">this approximate table</a>. You can also take a 5-minute test at full power seated and multiply the average power
        by 0.82 to get your FTP.
      </p>
    </div>
  </div>
</div>

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<div class="accordion">
  <div class="accordion-section">
    <a class="accordion-section-title" data-goto="#accordion-3"> What is watt/weight? </a>
    <div id="accordion-3" class="accordion-section-content">
      <p>
        This is a number cyclists are particularly interested in. Your speed uphill is mainly dependent on how many watts you can
        put into your pedals per kg of body weight. Professionals can go up to 6 watts/kg over 20 minutes while untrained
        riders usually deliver around 2 watts/kg.
      </p>
    </div>
  </div>
</div>

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<div class="sub_title text-center" id="setup"> Setup </div>
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<div class="accordion">
  <div class="accordion-section">
    <a class="accordion-section-title" data-goto="#accordion-s1"> As an instructor, how can I use broadcast my data live to the rest of the team? </a>
    <div id="accordion-s1" class="accordion-section-content">
      <p>
        You can broadcast your data as a special line on the recording screen to make it easier for the rest of the team to follow
        your lead. Just let us know on
        <a href="mailto:support@motosumo.com" target="_top">support@motosumo.com</a> that you are an instructor and we will make sure to set it up for you. When that is done,
        you will get access to a special instructor menu in the app (the three dots in the top right corner of the recording
        screen) that allows you to toggle your data on and off for the rest of the team.
      </p>
    </div>
  </div>
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<div class="accordion">
  <div class="accordion-section">
    <a class="accordion-section-title" data-goto="#accordion-s2"> Ok, I registered as an instructor, how can I use the app to make my class even more engaging? </a>
    <div id="accordion-s2" class="accordion-section-content">
      <p>
        After you have registered as an instructor, we make a number of tools available for you in the instructor menu in the app:
        <ul>
          <li>Broadcast your data live: Just click start broadcasting, and your line (heart rate, cadence, or watt) will show
            up on the team members phone. On some screens of the group display, you will also get a nifty badge to make you
            stand out!</li>
          <li>Start a timer: if you click start timer in the instructor menu, you can send out either short countdown timers
            og long segment timers. These timers show up on your team members screens, and on the group display (if you are
            using that -- and we really think you should!).</li>
          <li>Send out some emojis: Select up to three emojis, and they will show up on your team members phones and on the group
            display. It's a fun way to motivate or reward your team, or just lighten the mood in the room. </li>
        </ul>
      </p>
    </div>
  </div>
</div>

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<div class="accordion">
  <div class="accordion-section">
    <a class="accordion-section-title" data-goto="#accordion-s3"> Why does Motosumo need access to the internet to work? </a>
    <div id="accordion-s3" class="accordion-section-content">
      <p>
        To translate the signals from your phone into a cadence value, they need to be processed by our algorithm in the cloud. So,
        to allow the signals to be sent to the cloud and the cadence back to the phone, Motosumo needs access to an internet
        connection.
      </p>
    </div>
  </div>
</div>
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<div class="accordion">
  <div class="accordion-section">
    <a class="accordion-section-title" data-goto="#accordion-s4"> How should I position my phone on the bike? </a>
    <div id="accordion-s4" class="accordion-section-content">
      <p>
        The phone needs to pick up the vibrations from the bike in order to calculate your cadence. For that to work, the phone needs
        to be placed on the handlebars of the bike in a stable and forward pointing position. If the phone is too wobbly,
        the signals will get corrupted and you will get a wrong cadence measurement.
      </p>
    </div>
  </div>
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<div class="accordion">
  <div class="accordion-section">
    <a class="accordion-section-title" data-goto="#accordion-s5"> Why does the fixture on the bike matter? </a>
    <div id="accordion-s5" class="accordion-section-content">
      <p>
        Motosumo uses the vibrations of the bike to calculate your cadence. In order to pick up those signals, the fixture for your
        phone has to be of a certain quality in order to give a seamless experience. Most importantly, the phone has to be
        put in a stable position (i.e., not wobbly) and point forward.
      </p>
    </div>
  </div>
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<div class="accordion">
  <div class="accordion-section">
    <a class="accordion-section-title" data-goto="#accordion-s6"> How can I avoid incoming calls when training? </a>
    <div id="accordion-s6" class="accordion-section-content">
      <p>
        If you wish to avoid incoming calls while you are training, you can activate "Do not disturb" on your phone. Here's how to
        do it:
        <br>
        <strong>iPhone:</strong> Swipe up from the bottom of the screen to open up Control Center. There, click on the "Do not disturb"
        icon (it looks like a crescent moon). Remember to switch it off again when you're done training!
        <br>
        <strong>Android:</strong> Swipe down from the top of the screen to open up "Quick Settings". In the top bar of icons, activate
        "Do not disturb" (the icon is a circle with a horizontal line inside it). To access the "Do not disturb" option in
        the Quick Settings menu, you might have to expand the menu and/or swipe to see additional settings.
      </p>
    </div>
  </div>
</div>
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<div class="accordion">
  <div class="accordion-section">
    <a class="accordion-section-title" data-goto="#accordion-s7"> What is the difference between
      <span> Do not disturb </span> and
      <span> Flight mode</span>?
    </a>
    <div id="accordion-s7" class="accordion-section-content">
      <p>
        <span> Do not disturb </span> will block incoming calls so you can train without being disturbed.
        <span> Flight mode </span> will block all data access which means Motosumo will stop working. If you wish to avoid disturbances
        while using Motosumo, always use
        <span> Do not disturb </span>, not
        <span> Flight mode </span> .
      </p>

    </div>
  </div>
</div>


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<div class="sub_title text-center" id="app"> App </div>
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<div class="accordion">
  <div class="accordion-section">
    <a class="accordion-section-title" data-goto="#accordion-a0">How can I change between doing a heart rate and an indoor cycling workout? </a>
    <div id="accordion-a0" class="accordion-section-content">
      <p>
        From the Start Workout screen, tap the icon next to the selected gym. Here, you can choose either between a workout based
        on your heart rate or an indoor cycling workout. The indoor cycling workout of course also supports heart rate measurements.
      </p>
    </div>
  </div>
</div>
<div class="accordion">
  <div class="accordion-section">
    <a class="accordion-section-title" data-goto="#accordion-a1"> How can I change between heart rate in beats per minute (bpm) and percent of my max heart rate? </a>
    <div id="accordion-a1" class="accordion-section-content">
      <p>
        When you have selected heart rate as the focus on the recording screen (i.e., it will show as the big number in the upper
        part of the recording screen), simply tap the field showing your current heart rate. You can choose to have your
        heart rate shown either in beats per minute (BPM) or as a percent of your maximum heart rate (% HR). You can set
        your max heart rate under Profile.
      </p>
    </div>
  </div>
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<div class="accordion">
  <div class="accordion-section">
    <a class="accordion-section-title" data-goto="#accordion-a2"> How can I adjust my maximum heart rate? </a>
    <div id="accordion-a2" class="accordion-section-content">
      <p>
        Go to Profile -&gt; Maximum heart rate and input your maximum heart rate. If you do not know your maximum heart rate, you
        can use the approximation maximum heart rate = 220 – your age. For example, if you are 43 years old, your maximum
        heart rate will be 220 – 43 = 177 beats per minute. Under your profile, you can also set other personal details such
        as birthday, weight, and height.
      </p>
    </div>
  </div>
</div>

<div class="accordion">
  <div class="accordion-section">
    <a class="accordion-section-title" data-goto="#accordion-a1"> How can I change between watt, % of FTP, and watt/weight? </a>
    <div id="accordion-a1" class="accordion-section-content">
      <p>
        When you have power in focus on the recording screen (i.e., it will show as the big number in the upper part of the recording
        screen), simply tap the field showing your current power reading. You can choose to have your power shown either
        in watts, % of your FTP, or as watt/weight. You can set your FTP and weight under Profile.
      </p>
    </div>
  </div>
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<div class="accordion">
  <div class="accordion-section">
    <a class="accordion-section-title" data-goto="#accordion-a3"> What is my nickname used for? </a>
    <div id="accordion-a3" class="accordion-section-content">
      <p>
        We use your nickname when you are training as part of a group that uses our group display to show for example the heart rate
        of everyone in the group on a single screen. You can set your nickname to (almost) anything you want, including emojis
        🚴‍.
      </p>
    </div>
  </div>
</div>
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<div class="accordion">
  <div class="accordion-section">
    <a class="accordion-section-title" data-goto="#accordion-a4"> Why does Motosumo need to know my location? </a>
    <div id="accordion-a4" class="accordion-section-content">
      <p>
        We use your location to automatically team you up with the rest of your class and the instructor. This lets you follow them
        in the app so it is easier for you to train together. If your class uses a group display, we also use your location
        to make you show up on that, together with the rest of your team. Don’t worry, you can be completely anonymous, and
        we don’t share your location info with anyone else.
      </p>
    </div>
  </div>
</div>
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<div class="accordion">
  <div class="accordion-section">
    <a class="accordion-section-title" data-goto="#accordion-a5"> How do I allow Motosumo to access my location? </a>
    <div id="accordion-a5" class="accordion-section-content">
      <p>
        If you don’t allow Motosumo to access your location info, we won’t be able to team you up with the rest of the class and
        the instructor and you’ll miss out on all of the fun. To allow Motosumo to access your location, follow these instructions:
        <br>

        <strong>iPhone:</strong> On your phone (not in the app!), go to Settings (gear icon), scroll down and pick Motosumo and then
        press Location. Under “Allow access to location”, select “While using the app”.
        <br>

        <strong>Android:</strong> On your phone (not in the app!), go to Settings (gear icon), scroll down and pick Apps, then find
        and select Motosumo. Under “App Settings” pick Permissions and switch on “Location”.
        <br> You will possibly have to restart the Motosumo app in order for this change to take effect within the app.
      </p>
    </div>
  </div>
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<div class="accordion">
  <div class="accordion-section">
    <a class="accordion-section-title" data-goto="#accordion-a6"> How does Motosumo measure my cadence? </a>
    <div id="accordion-a6" class="accordion-section-content">
      <p>
        Motosumo uses the sensors of your smartphone to measure your cadence while biking. While you bike, the smartphone sensors
        (the same ones that make sure to rotate your screen) can pick up the vibrations of your bike. These signals are then
        sent to our calculation server where we run them through our cadence algorithm. The result is then returned to your
        phone and showed on the display. To get proper signals for our cadence algorithm, the phone needs to be securely
        fastened to the handlebars of the bike in a forward pointing and flat position.
      </p>
    </div>
  </div>
</div>
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<div class="accordion">
  <div class="accordion-section">
    <a class="accordion-section-title" data-goto="#accordion-a7"> What are the other lines on my screen? </a>
    <div id="accordion-a7" class="accordion-section-content">
      <p>
        Your own training values will be shown as a coloured line, corresponding to your current training zone. In addition, you
        will see a band that shows the team average (everyone at your location). If there is an instructor in your class,
        then her data can be viewed as an extra line as well. To show the instructor, we will have to register them as such.
        This only has to be done once. Tell your instructor that the can write to us at
        <a href="mailto:support@motosumo.com?Subject=Show%20instructor%20line%20on%20Recording%20Screen" target="_top">support@motosumo.com</a> if they wish to be shown with their own line in the app.
      </p>
    </div>
  </div>
</div>
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<div class="accordion">
  <div class="accordion-section">
    <a class="accordion-section-title" data-goto="#accordion-a8"> I am the instructor, but my line doesn't show up on the team members phones? </a>
    <div id="accordion-a8" class="accordion-section-content">
      <p>
        To show you as the instructor, we will have to register you as such. This only has to be done once. Write to us at
        <a href="mailto:support@motosumo.com?Subject=Show%20instructor%20line%20on%20Recording%20Screen" target="_top">support@motosumo.com</a> if you wish to be shown with your own line in the app. After we have registered you as an
        instructor, you need to broadcast your instructor line during the class. To do that click the three dots in the top
        right corner of the recording screen to open the instructor menu, then click "start broadcasting". If you want to
        stop broadcasting your instructor line for a time (maybe because you are not riding actively on the bike), you can
        do that in the same way -- just click "Stop broadcasting" in the instructor menu!
      </p>
    </div>
  </div>
</div>

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<div class="sub_title text-center" id="hardware"> Hardware </div>
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<div class="accordion">
  <div class="accordion-section">
    <a class="accordion-section-title" data-goto="#accordion-h1"> How can I connect to a heart rate monitor? </a>
    <div id="accordion-h1" class="accordion-section-content">
      <p>
        Make sure Bluetooth is activated on your phone.
        <br> Then press on the record button in the app and then on the button with a heart on it (next to the GO button). Put
        on your heart rate monitor and select it from the list in the app. You have to wear it to connect. You have successfully
        connected to your heart rate monitor when you see a checkmark next to it on the list. If you can’t see your heart
        rate monitor on the list after about 10 seconds, then make sure it is switched on and/or try to moisten its connection
        pads and make sure that the battery is charged.
      </p>
    </div>
  </div>
</div>
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<div class="accordion">
  <div class="accordion-section">
    <a class="accordion-section-title" data-goto="#accordion-h2"> Which heart rate monitors are compatible with Motosumo? </a>
    <div id="accordion-h2" class="accordion-section-content">
      <p>
        You can use any heart rate monitor that transmits via Bluetooth. Most modern heart rate monitors will do this. If you are
        in doubt, you can always write to us at
        <a href="mailto:support@motosumo.com" target="_top">support@motosumo.com</a>.
      </p>
    </div>
  </div>
</div>
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<div class="accordion">
  <div class="accordion-section">
    <a class="accordion-section-title" data-goto="#accordion-h3"> Why can't I see my heart rate monitor in the app? </a>
    <div id="accordion-h3" class="accordion-section-content">
      <p>
        There are usually three reasons why this can fail:
      </p>
      <ol>
        <li>Check that your heart rate monitor transmits via Bluetooth. If it doesn't, then you can't connect it in the app.</li>
        <li>Make sure that your heart rate monitor is switched on. If you have a chest strap, try to moisten the connection pads
          before wearing it as this will help to activate the strap. If you have a heart rate monitor with a switch, make
          sure the switch is on.
        </li>
        <li>Check that the battery is charged. You can always try to change the battery to see if it helps.</li>
      </ol>
      <p>
        If none of the above works, send an email to
        <a href="mailto:support@motosumo.com?Subject=Support:%20Heart%20Rate%20Monitor%20issues"> support@motosumo.com </a> and we will do our best to help you out.
      </p>
    </div>
  </div>
</div>
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<div class="accordion">
  <div class="accordion-section">
    <a class="accordion-section-title" data-goto="#accordion-h4"> How can I connect to a bike power meter? </a>
    <div id="accordion-h4" class="accordion-section-content">
      <p>
        Make sure Bluetooth is activated on your phone. Then press on the record button in the app and then on the button with a
        lightning on it (next to the GO button). Switch on your power monitor. If you are using a power bike, this is usually
        done by pedalling. When your power monitor gets shown in the app, select it on the list to pair with it. You have
        successfully connected to your power monitor when you see a checkmark next to it on the list. Typically the name
        of the bike is shown on a sticker on the bike, often it has a number such as #12.
      </p>
    </div>
  </div>
</div>
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<div class="accordion">
  <div class="accordion-section">
    <a class="accordion-section-title" data-goto="#accordion-h5"> Which bike power meters are compatible with Motosumo? </a>
    <div id="accordion-h5" class="accordion-section-content">
      <p>
        You can use any bike power meter that transmits via Bluetooth. Most modern power meters will do this. If you are in doubt,
        you can always write to us at
        <a href="mailto:support@motosumo.com?Subject:%20Which%20Bike%20powermeters%20are%20compatible%20with%20Motosumo" target="_top">support@motosumo.com</a>. We have tested the following Bluetooth devices to be compatible with Motosumo:
        <ol>
          <li>Schwinn 4iiii power meter</li>
          <li>Body Bike Smart+</li>
          <li>Wattbike</li>
          <li>Tomahawk</li>
          <li>PowerTap pedals</li>
        </ol>
        We also support most Stages bikes.

      </p>
    </div>
  </div>
</div>
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<div class="sub_title text-center" id="teamdisplay"> Group Display</div>
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<div class="accordion">
  <div class="accordion-section">
    <a class="accordion-section-title" data-goto="#accordion-bigscreen1"> What is the group display? </a>
    <div id="accordion-bigscreen1" class="accordion-section-content">
      <p>
        The group display offers an opportunity to get a full blown group training experience by displaying training data on a large
        display. As an instructor, you can use it to coach the team. As a regular member, you can use it to get an overview
        of how your teammates are doing. The group display can show either the cadence, heart rate or power (if you have
        a bluetooth heart rate or power monitor connected in the app) of the individual members of the team, or a dedicated
        team mode showing how well the team is performing.
      </p>
    </div>
  </div>
</div>
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<div class="accordion">
  <div class="accordion-section">
    <a class="accordion-section-title" data-goto="#accordion-bigscreen2"> What does the group display show?</a>
    <div id="accordion-bigscreen2" class="accordion-section-content">
      <p>
        The group display can show either the cadence, heart rate, or cycling power (if you have a bluetooth heart rate or power
        monitor connected in the app) of your team. This is perfect if you want to have an overview of the entire team and
        how they are performing. There is also a team view that focuses on the team rather than the individuals. Here, you
        can, for example, see how well the team is synced (based on cadence measurements) along with average rpm, % HR and
        % FTP.
      </p>
    </div>
  </div>
</div>
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<div class="accordion">
  <div class="accordion-section">
    <a class="accordion-section-title" data-goto="#accordion-bigscreen3"> How do I access the group display?</a>
    <div id="accordion-bigscreen3" class="accordion-section-content">
      <p>
        Go to
        <a href="https://team.motosumo.com" target="_top">https://team.motosumo.com</a> using the Google Chrome browser and log in using the same credentials (email and password)
        as in the app. The browser will then wait for you to start a new session in the app. When you do so, the browser
        will display the group display.
      </p>
    </div>
  </div>
</div>
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<div class="accordion">
  <div class="accordion-section">
    <a class="accordion-section-title" data-goto="#accordion-bigscreen4"> What do I need to try out the group display?</a>
    <div id="accordion-bigscreen4" class="accordion-section-content">
      <p>
        You will need the following to use the group display.
      </p>
      <ol>
        <li>A computer or tablet connected to the internet.</li>
        <li>The Google Chrome web browser (
          <a href="https://www.google.com/chrome/" target="_top">https://www.google.com/chrome/</a>). This is the only browser we guarantee support for.
        </li>
        <li>Optionally a large external monitor or projector connected to the computer if you want to display the group display
          to your team. </li>
      </ol>
      <p>
        Connect the external display to the computer or tablet. Open up Google Chrome and go to
        <a href="https://team.motosumo.com" target="_top">https://team.motosumo.com</a>. Log in using the same credentials (email and password) as in the app. The browser
        will then wait for you to start a new session in the app. When you do so, the browser will display the group display.
      </p>
    </div>
  </div>
</div>
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<div class="accordion">
  <div class="accordion-section">
    <a class="accordion-section-title" data-goto="#accordion-bigscreen5"> How can I reset the group display?</a>
    <div id="accordion-bigscreen5" class="accordion-section-content">
      <p>
        Open the menu by pressing on the three horizontal lines in the upper left corner of the group display. In the menu, press
        Reset. This will reset the timer and the calorie count. If you are registered as an instructor, you can also reset
        the group display from your phone -- just select "Reset team display" in the instructor menu.
      </p>
    </div>
  </div>
</div>
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<div class="accordion">
  <div class="accordion-section">
    <a class="accordion-section-title" data-goto="#accordion-bigscreen6"> Which browsers support the group display?</a>
    <div id="accordion-bigscreen6" class="accordion-section-content">
      <p>
        Currently, the group display is only supported in the Google Chrome browser. You can download it for free here:
        <a href="https://www.google.com/chrome/" target="_top">https://www.google.com/chrome/</a>. By supporting only one browser, we can spend more time developing new features
        for the group display.
      </p>
    </div>
  </div>
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<div class="sub_title text-center" id="troubleshooting"> Troubleshooting</div>
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    <a class="accordion-section-title" data-goto="#accordion-trouble1"> I get bad cadence measurements, what should I do?</a>
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      <p>
        Make sure the phone is mounted correctly. The phone needs to pick up the vibrations from the bike in order to calculate your
        cadence. For that to work, the phone needs to be placed on the handlebars of the bike in a stable and forward pointing
        position. If the phone is too wobbly, the signals will get corrupted and you will get a wrong cadence measurement.
        Use an official phone mount for your bike, or contact us for help finding a 3. party mount that will work. The quality
        of your cadence data also depends on the sensors in your phone. All iPhones work fine, but some lower end android
        phones without gyro give more noise results. Search for the phone model on
        <a href="https://www.phonearena.com">www.phonearena.com</a> and look for Gyroscope (typically next to Accelerometer, under phone features). In general,
        the app still works without a gyro, but phone mounting becomes even more important. If you have a very bad internet
        connection, you might also get holes in your data, and the cadence data you do get will be of low quality: contact
        Motosumo to debug if the internet connection could be an issue.
      </p>
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    <a class="accordion-section-title" data-goto="#accordion-trouble2"> I can't see my team!</a>
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      <p>
        Make sure location is enabled. Make sure you have selected the correct gym and activity (heart rate or bike) on the "start
        recording" screen. If you still can't see your team, select your gym manually by clicking the selected location (even
        if it looks right on the "start recording" screen). It can be done by selecting another gym and the picking the right
        gym immediately after.

      </p>
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    <a class="accordion-section-title" data-goto="#accordion-trouble3"> I can't access the instructor menu</a>
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      <p>
        The menu is visible as three dots in top right corner of the "recording screen". If you don't see it, contact
        <a href="mailto:support@motosumo.com">support@motosumo.com</a>
        to make sure you are registered as an instructor. You need to include the email address you use for signing in to the app
        in your mail. If you know the account you have signed up with is registered as an instructor, try force closing the
        app (iOS, Android), and starting a new session.
      </p>
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    <a class="accordion-section-title" data-goto="#accordion-trouble4"> My training history is not correct.</a>
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      <p>
        Contact
        <a href="mailto:support@motosumo.com">support@motosumo.com</a>, include the following information: the email address you use to sign up in the app, the
        time and location of the session that is either missing or flawed. A description of what is wrong with the session.
      </p>
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    <a class="accordion-section-title" data-goto="#accordion-trouble5"> I am experiencing delays, e.g. a spiky graph or timers showing up late etc.</a>
    <div id="accordion-trouble5" class="accordion-section-content">
      <p>
        This is probably due to the quality of the internet connection. Try connecting to the gym wifi, or try using mobile data.
        You can ask your gym manager for a dedicated wifi for group training. Here at Motosumo we might not be able to do
        much about it, but we would be very happy if you would drop a mail to
        <a href="mailto:support@motosumo.com">support@motosumo.com</a>. Please include the email address you use for signing up in the app, the time and geographical
        location (gym name) of the problematic session and a description of the problem you experienced.

      </p>
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    <a class="accordion-section-title" data-goto="#accordion-trouble6"> My app is crashing, can you help!</a>
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      <p>
        Yes, we will try to fix the bug, but there are some things you can do to help us, and some things you can try to do to resolve
        the issue yourself. First, send an email to
        <a href="mailto:support@motosumo.com">support@motosumo.com</a> to inform us about the problem, even if we are already aware of the problem it is helpful
        for us to get more information about who is having the problem, and what triggered it. Include the following information
        in the email: Describe the problem. What happened immediately before the problem occurred the first time (did you
        do something unusual, did the app update, anything you think could have triggered the crash), your email address
        you used for signing up in the app, the phone make and model, when you experienced the problem the first time, A
        screenshot of the problem (if possible). Try to delete the app data: instructions for
        <a href="https://www.cnet.com/how-to/how-to-clear-app-cache-and-app-data-in-android-6-0-marshmallow/">android 6.0</a>,
        <a href="https://www.linkedin.com/pulse/how-clear-cache-your-iphone-ipad-appzoro-technologies-inc-/">iOS</a>, and restarting the app. This will require you to sign in to the app again. Delete the app and reinstall
        it from the play or app store. Hang tight, if you have emailed us a description of the crash, we will let you know
        if we have found and fixed the bug in the app.
      </p>
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    <a class="accordion-section-title" data-goto="#accordion-trouble7"> I can't connect to my Bluetooth heart rate belt, what can I do?</a>
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      <p>
        Make sure Bluetooth is turned on, on your phone. Try closing the app and turning Bluetooth off and on again making sure your
        phone "sees" the device when scanning. Make sure you haven't paired with the device from another device (or someone
        else has), another app on your phone, or in the system Bluetooth settings on your phone os. Check that the device
        is Bluetooth 4.0 or Bluetooth LE compatible. Some devices, such as the Fitbit, apple watch, etc. are not standard
        bluetooth devices, and we don't support them yet. Feel free to drop a mail to
        <a href="mailto:support@motosumo.com">support@motosumo.com</a> to inform us that you are having issues with your device. Describe the exact make and model
        of your phone and Bluetooth device and a description of how you are experiencing the problem (what did you try to
        do?).
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