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We can't save the invoice right now when trying to create invoice of an order #10427

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skashish opened this issue Aug 4, 2017 · 10 comments
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Component: Sales Issue: Cannot Reproduce Cannot reproduce the issue on the latest `2.4-develop` branch Issue: Clear Description Gate 2 Passed. Manual verification of the issue description passed Issue: Format is valid Gate 1 Passed. Automatic verification of issue format passed

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@skashish
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skashish commented Aug 4, 2017

Preconditions

  1. operating system - Debian 8.9
  2. php 7.0 Mysql 5.6
  3. Magento 2.1.1 CE

Steps to reproduce

  1. Place an order.
  2. Go to Admin -> Sales -> Order
  3. Select that order -> Click Invoice -> Submit Invoice

Expected result

Invoice is generated.

Actual result

We can't save the invoice right now.

Things I tried to solve the issue:

As mentioned #5324 I tried to add the column base_grand_total into the table sales_invoice_grid, but it was already present. I even added a value into it from database and it become visible on Admin Panel.

I looked into var/logs/* for some error logs, but didn't find anything related whatsoever.

@YevSent
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YevSent commented Aug 4, 2017

Hi, @skashish, please, provide details about used payment method.

@YevSent
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YevSent commented Aug 4, 2017

How did you place the order without any payment method?

@skashish
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skashish commented Aug 4, 2017

@joni-jones
Sorry for last comment.

In my payment methods, Check/Money order is enabled.
http://i.imgur.com/BdLDcxd.png

@YevSent
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YevSent commented Aug 4, 2017

I've checked on Magento 2.1.7 CE with different payment methods, all works as expected, the invoices have been created successfully.

@skashish
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skashish commented Aug 4, 2017

@joni-jones

I'm on Magento 2.1.1 CE

@YevSent
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YevSent commented Aug 4, 2017

Please, upgrade your instance to the latest version and check again.

@skashish
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skashish commented Aug 4, 2017

@joni-jones

is there any other way.
Mine is a very complex website.

@YevSent
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YevSent commented Aug 4, 2017

I do not see any other way to get all fixes beginning with 2.1.1 release without updating your instance to the latest version. From version to version we fix different issues and release patch versions instead only minor releases. This approach provides more easy updates for the merchants.

@magento-engcom-team magento-engcom-team added 2.1.x Progress: needs update Component: Sales Issue: Format is valid Gate 1 Passed. Automatic verification of issue format passed and removed G1 Passed labels Sep 5, 2017
@magento-engcom-team magento-engcom-team added Issue: Clear Description Gate 2 Passed. Manual verification of the issue description passed and removed Progress: needs update labels Sep 18, 2017
@magento-engcom-team
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@skashish, thank you for your report.
We were not able to reproduce this issue by following the steps you provided. If you'd like to update it, please reopen the issue.

@magento-engcom-team magento-engcom-team added the Issue: Cannot Reproduce Cannot reproduce the issue on the latest `2.4-develop` branch label Oct 11, 2017
@Puru2016
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I also getting this error in Magento ver. 2.2.6, please let me know any fix to solve this issue.

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Labels
Component: Sales Issue: Cannot Reproduce Cannot reproduce the issue on the latest `2.4-develop` branch Issue: Clear Description Gate 2 Passed. Manual verification of the issue description passed Issue: Format is valid Gate 1 Passed. Automatic verification of issue format passed
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