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"Confirmation request" email is sent on customer's newsletter unsubscription #15218

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densen45 opened this issue May 15, 2018 · 4 comments
Closed

"Confirmation request" email is sent on customer's newsletter unsubscription #15218

densen45 opened this issue May 15, 2018 · 4 comments
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Fixed in 2.2.x The issue has been fixed in 2.2 release line Fixed in 2.3.x The issue has been fixed in 2.3 release line Issue: Format is valid Gate 1 Passed. Automatic verification of issue format passed

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@densen45
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densen45 commented May 15, 2018 •
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Preconditions

  1. PHP 7.0 + 7.1
  2. Magento 2.2.4

Steps to reproduce

  1. Activate "Need to Confirm" for the newsletter subscription
  2. Create a new customer
  3. Subscribe to the newsleter
  4. Confirm the newsletter subscription (email --> link)
  5. Login as the previous created customer
  6. Unsubscribe from the newsletter from the customer area

Expected result

  1. The customer is being unsubscribed from the newsletter
  2. Only the "unsubscription confirmation" email will be sent

Actual result

  1. The customer is being unsubscribed from the newsletter
  2. The "unsubscription confirmation" email is sent
  3. Also the "confirmation request" email is sent although the customer wants to unsubscribe from the newsletter.

This is really odd. The customers are being confused by these "confirmation request" emails. It seems like you don't want them to unsubscribe. The worst thing is that when customers click on the link (because they did not read carefully and assumed they have to confirm the unsubscription) they are being subscribed to the newsletter again.
@magento-engcom-team magento-engcom-team added the Issue: Format is valid Gate 1 Passed. Automatic verification of issue format passed label May 15, 2018
@dasharath-wagento
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I'm working on it #dmcdindia

@dasharath-wagento dasharath-wagento self-assigned this May 19, 2018
@nuzil nuzil mentioned this issue May 23, 2018
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@vkublytskyi
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Reassigned to @nuzil as he provided PR #15464 with a possible fix

@VladimirZaets
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Hi @densen45. Thank you for your report.
The issue has been fixed in #15464 by @nuzil in 2.2-develop branch
Related commit(s):

The fix will be available with the upcoming 2.2.6 release.

@VladimirZaets VladimirZaets added the Fixed in 2.2.x The issue has been fixed in 2.2 release line label Jul 3, 2018
@ihor-sviziev ihor-sviziev mentioned this issue Jul 22, 2018
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@nuzil nuzil removed their assignment Jul 23, 2018
@gelanivishal gelanivishal mentioned this issue Aug 3, 2018
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4 tasks
@magento-engcom-team magento-engcom-team added the Fixed in 2.3.x The issue has been fixed in 2.3 release line label Aug 10, 2018
@magento-engcom-team
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Hi @densen45. Thank you for your report.
The issue has been fixed in #16995 by @ihor-sviziev in 2.3-develop branch
Related commit(s):

The fix will be available with the upcoming 2.3.0 release.

@sduif sduif mentioned this issue Nov 6, 2018
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@vkublytskyi @nuzil @densen45 @VladimirZaets @dasharath-wagento @magento-engcom-team