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Empty cart after clicking in the minicart "Proceed to Checkout" and right after "View and Edit Cart" #18701

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stephansteiner opened this issue Oct 19, 2018 · 4 comments
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Component: Checkout Issue: Cannot Reproduce Cannot reproduce the issue on the latest `2.4-develop` branch Issue: Clear Description Gate 2 Passed. Manual verification of the issue description passed Issue: Format is valid Gate 1 Passed. Automatic verification of issue format passed

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@stephansteiner
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Preconditions (*)

  1. Tested and reproduced on Magento 2.2.3 and 2.2.5 using various themes as well as the magento Luma Theme
  2. A slower server is helpful while debugging the issue. On normal cirumstances a user can't click both actions in the mini cart

Steps to reproduce (*)

  1. Put some products in the cart
  2. Open the minicart eiother by hovering or clicking the basket icon (this is theme dependent)
  3. Click on "Proceed to Checkout", then immediately on "View and Edit Cart"

Expected result (*)

  1. Since "View and Edit Cart" is the last action clicked, the URL /checkout/cart should be opened and the products you added before should be shown

Actual result (*)

  1. The cart is empty.

This is especially annoying if the "Proceed to Checkout" action is taking some time, and most customers click on "View and Edit Cart" right after - the cart is emptied. This doesn't seem to be a cache issue, but a concurrency issue between the /checkout (maybe also closeMinicart() javascript) and the /checkout/cart action.

@magento-engcom-team
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Hi @stephansteiner. Thank you for your report.
To help us process this issue please make sure that you provided the following information:

  • Summary of the issue
  • Information on your environment
  • Steps to reproduce
  • Expected and actual results

Please make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, please, add a comment to the issue:

@magento-engcom-team give me $VERSION instance

where $VERSION is version tags (starting from 2.2.0+) or develop branches (for example: 2.3-develop).
For more details, please, review the Magento Contributor Assistant documentation.

@stephansteiner do you confirm that you was able to reproduce the issue on vanilla Magento instance following steps to reproduce?

  • yes
  • no

@magento-engcom-team magento-engcom-team added the Issue: Format is valid Gate 1 Passed. Automatic verification of issue format passed label Oct 19, 2018
@ghost ghost self-assigned this Oct 19, 2018
@magento-engcom-team
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magento-engcom-team commented Oct 19, 2018

Hi @engcom-backlog-pb. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

  • 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).

    DetailsIf the issue has a valid description, the label Issue: Format is valid will be added to the issue automatically. Please, edit issue description if needed, until label Issue: Format is valid appears.

  • 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue. If the report is valid, add Issue: Clear Description label to the issue by yourself.

  • 3. Add Component: XXXXX label(s) to the ticket, indicating the components it may be related to.

  • 4. Verify that the issue is reproducible on 2.3-develop branch

    Details- Add the comment @magento-engcom-team give me 2.3-develop instance to deploy test instance on Magento infrastructure.
    - If the issue is reproducible on 2.3-develop branch, please, add the label Reproduced on 2.3.x.
    - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!

  • 5. Verify that the issue is reproducible on 2.2-develop branch.

    Details- Add the comment @magento-engcom-team give me 2.2-develop instance to deploy test instance on Magento infrastructure.
    - If the issue is reproducible on 2.2-develop branch, please add the label Reproduced on 2.2.x

  • 6. Add label Issue: Confirmed once verification is complete.

  • 7. Make sure that automatic system confirms that report has been added to the backlog.

@ghost ghost added Issue: Clear Description Gate 2 Passed. Manual verification of the issue description passed Component: Checkout labels Oct 19, 2018
@ghost
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ghost commented Oct 19, 2018

@stephansteiner, thank you for your report.
We were not able to reproduce this issue by following the steps you provided. If you'd like to update it, please reopen the issue.
peek 2018-10-19 15-33

@ghost ghost closed this as completed Oct 19, 2018
@ghost ghost added the Issue: Cannot Reproduce Cannot reproduce the issue on the latest `2.4-develop` branch label Oct 19, 2018
@stephansteiner
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Problem is related to this issue: #12362

This issue was closed.
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Labels
Component: Checkout Issue: Cannot Reproduce Cannot reproduce the issue on the latest `2.4-develop` branch Issue: Clear Description Gate 2 Passed. Manual verification of the issue description passed Issue: Format is valid Gate 1 Passed. Automatic verification of issue format passed
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