Admin does not receive order email confirmations

[mrtuvn]

Preconditions (*)

1. Magento 2.3.1
2. Sales Email Order Enabled
3. Asynchronous sending Disabled

Steps to reproduce (*)

1. Go to Configuration
2. Sales > Sales Emails > Order > Send Order Email Copy To
3. Put one email as admin's email here
4. Create new customer with work email
5. Place new order

Expected result (*)

1. Customer receive email order confirm
2. Admin should receive email copy

Actual result (*)

1. Customer received email order confirm
2. Admin not receive any email

[m2-assistant]

Hi @mrtuvn. Thank you for your report.
To help us process this issue please make sure that you provided the following information:

• Summary of the issue
• Information on your environment
• Steps to reproduce
• Expected and actual results

Please make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, please, add a comment to the issue:

@magento give me 2.3-develop instance - upcoming 2.3.x release

For more details, please, review the Magento Contributor Assistant documentation.

@mrtuvn do you confirm that you were able to reproduce the issue on vanilla Magento instance following steps to reproduce?

• yes
• no

---

• Join Magento Community Engineering Slack and ask your questions in #github channel.

[m2-assistant]

Hi @engcom-qa-Bravo. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

• 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).

  Details

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• 4. Verify that the issue is reproducible on 2.3-develop branch

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  - If the issue is reproducible on 2.3-develop branch, please, add the label Reproduced on 2.3.x.
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[mrtuvn]

@magento give me 2.3 instance

[engcom-Bravo]

Hello @mrtuvn. Thanks for reporting. We've been not able to reproduce Your issue. Can You confirm You are able to reproduce it on a vanilla Magento instance of the latest 2.3-develop version?

[mrtuvn]

i'm using 2.3.1 vanilla. Not test with 2.3-develop

[engcom-Bravo]

@mrtuvn, we still have to ask You to test it on 2.3-develop instance. Because in case You are successfull in that we will be looking for what we are missing now for being able to reproduce the issue. And once we'll have found what it is we will confirm the issue. In case You also cannot reproduce the issue it will mean the issue has been fixed and we'll be supposed to close it.

[mrtuvn]

@magento give me 2.3-develop instance

[magento-engcom-team]

Hi @mrtuvn. Thank you for your request. I'm working on Magento 2.3-develop instance for you

[magento-engcom-team]

Hi @mrtuvn, here is your Magento instance.
Admin access: https://i-23258-2-3-develop.instances.magento-community.engineering/admin
Login: admin Password: 123123q
Instance will be terminated in up to 3 hours.

[mrtuvn]

Tested today with 2.3-develop branch
Used mailhog with SMTP client module by Mageplaza in my local machine! Everything set. Email admin set, Customer email set But after place order only customer receive email in mailhog and i don't see email to admin

[hostep]

@mrtuvn: Mailhog doesn't support BCC headers, maybe try by sending a separate email?

[hostep]

Just tested this myself on Magento 2.3.1, with Mailhog and the configuration Send Order Email Copy Method set to Separate Email and it works perfectly fine, 2 emails are send:

Closing for now, if you still run into this problem without some local mailcatcher tool, let me know and we can review this again.