Cannot create shipment for remaining items

[MLucaciu]

Preconditions (*)

1. Magento Open Source 2.3.3

Steps to reproduce (*)

1. Create an order, where at least one product has a Quantity of 2.

   • Example of order items : - 3 x product_1
     - 1 x product_2
     - 1 x product_3

2. Create an invoice, shipment and creditmemo for:
   - 2 x product_1
   - 1 x product_2
   - 1 x product_3

Example screenshot:

Expected result (*)

1. It is possible to create a shipment for the remaining item.

Actual result (*)

1. The Ship button disappeared, making it impossible to create a shipment for the remaining item.
   

[m2-assistant]

Hi @MLucaciu. Thank you for your report.
To help us process this issue please make sure that you provided the following information:

• Summary of the issue
• Information on your environment
• Steps to reproduce
• Expected and actual results

Please make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, please, add a comment to the issue:

@magento give me 2.4-develop instance - upcoming 2.4.x release

For more details, please, review the Magento Contributor Assistant documentation.

@MLucaciu do you confirm that you were able to reproduce the issue on vanilla Magento instance following steps to reproduce?

• yes
• no

---

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[MLucaciu]

yes

[m2-assistant]

Hi @krishprakash. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

• 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).

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[magento-engcom-team]

✅ Confirmed by @krishprakash
Thank you for verifying the issue. Based on the provided information internal tickets MC-32179 were created

Issue Available: @krishprakash, You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself.

[rdudhara]

@magento

I am working on it

[m2-assistant]

Hi @Stepa4man. Thank you for working on this issue.
Looks like this issue is already verified and confirmed. But if you want to validate it one more time, please, go though the following instruction:

• 1. Add/Edit Component: XXXXX label(s) to the ticket, indicating the components it may be related to.

• 2. Verify that the issue is reproducible on 2.4-develop branch

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• 3. If the issue is not relevant or is not reproducible any more, feel free to close it.

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[m2-assistant]

Hi @niravkrish. Thank you for working on this issue.
Looks like this issue is already verified and confirmed. But if you want to validate it one more time, please, go though the following instruction:

• 1. Add/Edit Component: XXXXX label(s) to the ticket, indicating the components it may be related to.

• 2. Verify that the issue is reproducible on 2.4-develop branch

  Details

  - Add the comment @magento give me 2.4-develop instance to deploy test instance on Magento infrastructure.
  - If the issue is reproducible on 2.4-develop branch, please, add the label Reproduced on 2.4.x.
  - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!

• 3. If the issue is not relevant or is not reproducible any more, feel free to close it.

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[magento-engcom-team]

Hi @MLucaciu. Thank you for your report.
The issue has been fixed in #27414 by @niravkrish in 2.4.0-develop branch
Related commit(s):

• 8e4c3bfa7fd638e679d9dec94912f9f5f2dcd35e
• ec55a63792a3075bc7fa79abe3a064a0150aef7c
• b7e99de8ae795a8c7eac936965016133bccc77f6
• cbc352e0d0235f1e8e200eee1f6587d08b1ec7ca
• c85bcd0fb0e1b97df1d8b116ba3647c28f3f33f4
• 01aeae6258529efdc60813e283b8fd09443a565d
• 20e30c62bf04cb38a2a2a2650d7ae775559e759b
• 2d34f0567db56eca6626848009b7bf08ff4afd5e
• f6938af5dc634eb0b18b3b15464d152e68a36690
• f5c4dc4bfe636587443ba299f2fabea5f290d430

The fix will be available with the upcoming 2.4.0 release.