Guest checkout - No such entity with cartId = 0

[abude]

Guest checkout is not working when creating an order from admin or frontend with the following error:
main.ERROR: No such entity with cartId = 0 [] []
Breaking the session at the same time, requiring the admin to login again after pressing "place order"

i already applied this: #25307, doesn't seem to fix the issue.

Preconditions (*)

1. Magento 2.3.4
2. PHP 7.2.28
3. no extensions installed

Steps to reproduce (*)

[front-end]

1. go to frontend and add a product to cart as guest
2. go to checkout and fill in all the information
3. choose payflow pro credit card to pay

[admin]

1. go and create an order
2. don't choose a customer, create a customer for guest checkout
3. select a product and add it to cart, fill all the information for a guest email
4. add credit card payflow pro, and press place order

Expected result (*)

1. Transaction accepted or declined

Actual result (*)

[front-end]

1. spinner shows on the screen and doesn't go off
2. error in the system.log
   main.ERROR: No such entity with cartId = 0 [] []
3. browser console, shows payflow/response 500 error

[admin]

1. error in the system.log:
   main.ERROR: No such entity with cartId = 0 [] []
2. logs out the admin.
3. browser console, shows payflow/response 500 error

[m2-assistant]

Hi @abude. Thank you for your report.
To help us process this issue please make sure that you provided the following information:

• Summary of the issue
• Information on your environment
• Steps to reproduce
• Expected and actual results

Please make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, please, add a comment to the issue:

@magento give me 2.4-develop instance - upcoming 2.4.x release

For more details, please, review the Magento Contributor Assistant documentation.

@abude do you confirm that you were able to reproduce the issue on vanilla Magento instance following steps to reproduce?

• yes
• no

---

• Join Magento Community Engineering Slack and ask your questions in #github channel.

[abude]

@magento give me 2.4-develop instance - upcoming 2.4.x release

[magento-engcom-team]

Hi @abude. Thank you for your request. I'm working on Magento 2.4-develop instance for you

[magento-engcom-team]

Hi @abude, here is your Magento instance.
Admin access: https://i-27542-2-4-develop.instances.magento-community.engineering/admin_4b2d
Login: 2e4c6e93 Password: 7f5a2487551d
Instance will be terminated in up to 3 hours.

[abude]

Honestly, i have no idea how can i test this using valid sandbox credentials on PayFlow Pro. without using the real data i have for my account. any ideas?

[dark2y]

This might be related to #26840

[krishprakash]

Hi @abude. Thank you for your report.
Issue is similar to #26840 as commented by dark2y and it will be fixed in next 2.4.0 release
You can track the conversion from above link

[nitaipanda]

Guest checkout - No such entity with cartId = 141

how to solve this issue.i have use magento 2.3.5

[nitaipanda]

Please help me i can not find the solution.please help me

[nitaipanda]

[portchris]

Be sure to check your theme directories for any mis-use of Magento_Customer/js/customer-data I have found on multiple occasions when debugging that many devs opt to manipulate customer data to achieve things. Here was one I found recently in the placeOrder: function () { method of a third-party payment gateway integration that had been internally manipulated within the theme:

var clearData = {
  'selectedShippingAddress': null,
  'shippingAddressFromData': null,
  'newCustomerShippingAddress': null,
  'selectedShippingRate': null,
  'selectedPaymentMethod': null,
  'selectedBillingAddress': null,
  'billingAddressFromData': null,
  'newCustomerBillingAddress': null
};
customerData.set('checkout-data', clearData);

So search app/design/frontend for Magento_Customer/js/customer-data and see what naughties pop-up!

[atty31]

I'm getting the same issue as @nitaipanda , just with another payment method. Any clue ? I have Magento 2.3.4

[pppwu]

@atty31
please check my comment here #5847 (comment)
hope this will help.