"PayPal Express Checkout Token does not exist" but order created

[bharanikonda]

Preconditions (*)

1. Magento 2.3.1
2. Enable PayPal Express checkout

Steps to reproduce (*)

1. Try placing an order with PayPal express checkout
2. Sometimes it throws "PayPal Express Checkout Token does not exist" error, the order is getting created.

Expected result (*)

1. If there is any token issue, then the order should not be created.

Actual result (*)

1. Customer is redirected to the shopping cart page, PayPal Express Checkout Token does not exist error is displayed but the order is created and a confirmation email sent to the customer
2. https://www.screencast.com/t/UR2et14XGe0w

---

Please provide Severity assessment for the Issue as Reporter. This information will help during Confirmation and Issue triage processes.

• Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant]

Hi @bharanikonda. Thank you for your report.
To help us process this issue please make sure that you provided the following information:

• Summary of the issue
• Information on your environment
• Steps to reproduce
• Expected and actual results

Please make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, please, add a comment to the issue:

@magento give me 2.4-develop instance - upcoming 2.4.x release

For more details, please, review the Magento Contributor Assistant documentation.

Please, add a comment to assign the issue: @magento I am working on this

---

• Join Magento Community Engineering Slack and ask your questions in #github channel.

[m2-assistant]

Hi @swathishs. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

• 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).

  Details

  If the issue has a valid description, the label Issue: Format is valid will be added to the issue automatically. Please, edit issue description if needed, until label Issue: Format is valid appears.

• 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue. If the report is valid, add Issue: Clear Description label to the issue by yourself.

• 3. Add Component: XXXXX label(s) to the ticket, indicating the components it may be related to.

• 4. Verify that the issue is reproducible on 2.4-develop branch

  Details

  - Add the comment @magento give me 2.4-develop instance to deploy test instance on Magento infrastructure.
  - If the issue is reproducible on 2.4-develop branch, please, add the label Reproduced on 2.4.x.
  - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!

• 5. Add label Issue: Confirmed once verification is complete.

• 6. Make sure that automatic system confirms that report has been added to the backlog.

[swathishs]

@magento give me 2.4-develop instance

[magento-engcom-team]

Hi @swathishs. Thank you for your request. I'm working on Magento 2.4-develop instance for you

[m2-assistant]

Hi @engcom-Oscar. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

• 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).

  Details

  If the issue has a valid description, the label Issue: Format is valid will be added to the issue automatically. Please, edit issue description if needed, until label Issue: Format is valid appears.

• 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue. If the report is valid, add Issue: Clear Description label to the issue by yourself.

• 3. Add Component: XXXXX label(s) to the ticket, indicating the components it may be related to.

• 4. Verify that the issue is reproducible on 2.4-develop branch

  Details

  - Add the comment @magento give me 2.4-develop instance to deploy test instance on Magento infrastructure.
  - If the issue is reproducible on 2.4-develop branch, please, add the label Reproduced on 2.4.x.
  - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!

• 5. Add label Issue: Confirmed once verification is complete.

• 6. Make sure that automatic system confirms that report has been added to the backlog.

[engcom-Oscar]

Hello @bharanikonda

Thank you for your report.
Unfortunately, I was not able to reproduce this issue on the latest 2.4-develop code. Probably it was already fixed and will appear in the next release. Or we missed some steps or preconditions.

Could you please recheck it on clean Magento 2.4 installation and confirm?

[rohit-sobhana]

Experiencing same issue in Magento 2.3.5-p1 .PayPal Express Order gets placed but with no billing Address. Happens occasionally. Following is the stack trace.

 report.CRITICAL: Exception message: PayPal Express Checkout Token does not exist.
Trace: <pre>#1 Magento\Paypal\Controller\Express\AbstractExpress\PlaceOrder->execute() called at [vendor/magento/framework/App/Action/Action.php:108]
#2 Magento\Framework\App\Action\Action->dispatch() called at [vendor/magento/framework/Interception/Interceptor.php:58]
#3 Magento\Paypal\Controller\Express\PlaceOrder\Interceptor->___callParent() called at [vendor/magento/framework/Interception/Interceptor.php:138]
#4 Magento\Paypal\Controller\Express\PlaceOrder\Interceptor->Magento\Framework\Interception\{closure}() called at [vendor/magento/framework/Interception/Interceptor.php:153]
#5 Magento\Paypal\Controller\Express\PlaceOrder\Interceptor->___callPlugins() called at [generated/code/Magento/Paypal/Controller/Express/PlaceOrder/Interceptor.php:26]
#6 Magento\Paypal\Controller\Express\PlaceOrder\Interceptor->dispatch() called at [vendor/magento/framework/App/FrontController.php:162]
#7 Magento\Framework\App\FrontController->processRequest() called at [vendor/magento/framework/App/FrontController.php:99]
#8 Magento\Framework\App\FrontController->dispatch() called at [vendor/magento/framework/Interception/Interceptor.php:58]
#9 Magento\Framework\App\FrontController\Interceptor->___callParent() called at [vendor/magento/framework/Interception/Interceptor.php:138]
#10 Magento\Framework\App\FrontController\Interceptor->Magento\Framework\Interception\{closure}() called at [vendor/magento/module-store/App/FrontController/Plugin/RequestPreprocessor.php:99]
#11 Magento\Store\App\FrontController\Plugin\RequestPreprocessor->aroundDispatch() called at [vendor/magento/framework/Interception/Interceptor.php:135]
#12 Magento\Framework\App\FrontController\Interceptor->Magento\Framework\Interception\{closure}() called at [vendor/fastly/magento2/Model/FrontControllerPlugin.php:129]
#13 Fastly\Cdn\Model\FrontControllerPlugin->aroundDispatch() called at [vendor/magento/framework/Interception/Interceptor.php:135]
#14 Magento\Framework\App\FrontController\Interceptor->Magento\Framework\Interception\{closure}() called at [vendor/magento/module-page-cache/Model/App/FrontController/BuiltinPlugin.php:69]
#15 Magento\PageCache\Model\App\FrontController\BuiltinPlugin->aroundDispatch() called at [vendor/magento/framework/Interception/Interceptor.php:135]
#16 Magento\Framework\App\FrontController\Interceptor->Magento\Framework\Interception\{closure}() called at [vendor/magento/framework/Interception/Interceptor.php:153]
#17 Magento\Framework\App\FrontController\Interceptor->___callPlugins() called at [generated/code/Magento/Framework/App/FrontController/Interceptor.php:26]
#18 Magento\Framework\App\FrontController\Interceptor->dispatch() called at [vendor/magento/framework/App/Http.php:116]
#19 Magento\Framework\App\Http->launch() called at [vendor/magento/framework/App/Bootstrap.php:261]
#20 Magento\Framework\App\Bootstrap->run() called at [pub/index.php:40]

[HenKun]

Occassionally we face this same issue on M2.4.1.

[2020-12-04 09:36:18] main.CRITICAL: Exception message: PayPal Express Checkout Token existiert nicht.
Trace: <pre>#1 Magento\Paypal\Controller\Express\AbstractExpress\PlaceOrder->execute() called at [vendor/magento/framework/Interception/Interceptor.php:58]
#2 Magento\Paypal\Controller\Express\PlaceOrder\Interceptor->___callParent('execute', array()) called at [vendor/magento/framework/Interception/Interceptor.php:138]
#3 Magento\Paypal\Controller\Express\PlaceOrder\Interceptor->Magento\Framework\Interception\{closure}() called at [vendor/magento/framework/App/Action/Plugin/ActionFlagNoDispatchPlugin.php:51]
#4 Magento\Framework\App\Action\Plugin\ActionFlagNoDispatchPlugin->aroundExecute(&Magento\Paypal\Controller\Express\PlaceOrder\Interceptor#0000000057f2e0de00000000358728d8#, &Closure#0000000057f2e0c900000000358728d8#) called at [vendor/magento/framework/Interception/Interceptor.php:135]
#5 Magento\Paypal\Controller\Express\PlaceOrder\Interceptor->Magento\Framework\Interception\{closure}() called at [vendor/magento/framework/Interception/Interceptor.php:153]
#6 Magento\Paypal\Controller\Express\PlaceOrder\Interceptor->___callPlugins('execute', array(), array(array('invalidate_expir...', 'customer-app-act...'))) called at [generated/code/Magento/Paypal/Controller/Express/PlaceOrder/Interceptor.php:23]
#7 Magento\Paypal\Controller\Express\PlaceOrder\Interceptor->execute() called at [vendor/magento/framework/App/Action/Action.php:111]
#8 Magento\Framework\App\Action\Action->dispatch(&Magento\Framework\App\Request\Http#0000000057f2e3c000000000358728d8#) called at [vendor/magento/framework/Interception/Interceptor.php:58]
#9 Magento\Paypal\Controller\Express\PlaceOrder\Interceptor->___callParent('dispatch', array(&Magento\Framework\App\Request\Http#0000000057f2e3c000000000358728d8#)) called at [vendor/magento/framework/Interception/Interceptor.php:138]
#10 Magento\Paypal\Controller\Express\PlaceOrder\Interceptor->Magento\Framework\Interception\{closure}(&Magento\Framework\App\Request\Http#0000000057f2e3c000000000358728d8#) called at [vendor/magento/framework/Interception/Interceptor.php:153]
#11 Magento\Paypal\Controller\Express\PlaceOrder\Interceptor->___callPlugins('dispatch', array(&Magento\Framework\App\Request\Http#0000000057f2e3c000000000358728d8#), array(array('Mirasvit_Seo::co...', 'ajaxcart-action-...', 'mstSeoContentPut...', 'mstSeoContentApp...', 'mstSeoContentApp...', 'tk1SeoContentApp...', 'mstSeoAutolinkAd...', 'mstSeoContentApp...'), array('catalog_app_acti...', 'contextPlugin'))) called at [generated/code/Magento/Paypal/Controller/Express/PlaceOrder/Interceptor.php:32]
#12 Magento\Paypal\Controller\Express\PlaceOrder\Interceptor->dispatch(&Magento\Framework\App\Request\Http#0000000057f2e3c000000000358728d8#) called at [vendor/magento/framework/App/FrontController.php:186]
#13 Magento\Framework\App\FrontController->processRequest(&Magento\Framework\App\Request\Http#0000000057f2e3c000000000358728d8#, &Magento\Paypal\Controller\Express\PlaceOrder\Interceptor#0000000057f2e0de00000000358728d8#) called at [vendor/magento/framework/App/FrontController.php:118]
#14 Magento\Framework\App\FrontController->dispatch(&Magento\Framework\App\Request\Http#0000000057f2e3c000000000358728d8#) called at [vendor/magento/framework/Interception/Interceptor.php:58]
#15 Magento\Framework\App\FrontController\Interceptor->___callParent('dispatch', array(&Magento\Framework\App\Request\Http#0000000057f2e3c000000000358728d8#)) called at [vendor/magento/framework/Interception/Interceptor.php:138]
#16 Magento\Framework\App\FrontController\Interceptor->Magento\Framework\Interception\{closure}(&Magento\Framework\App\Request\Http#0000000057f2e3c000000000358728d8#) called at [vendor/magento/module-store/App/FrontController/Plugin/RequestPreprocessor.php:99]
#17 Magento\Store\App\FrontController\Plugin\RequestPreprocessor->aroundDispatch(&Magento\Framework\App\FrontController\Interceptor#0000000057f2e37500000000358728d8#, &Closure#0000000057f2e2d600000000358728d8#, &Magento\Framework\App\Request\Http#0000000057f2e3c000000000358728d8#) called at [vendor/magento/framework/Interception/Interceptor.php:135]
#18 Magento\Framework\App\FrontController\Interceptor->Magento\Framework\Interception\{closure}(&Magento\Framework\App\Request\Http#0000000057f2e3c000000000358728d8#) called at [vendor/litespeed/module-litemage/Model/App/FrontController/LitemagePlugin.php:54]
#19 Litespeed\Litemage\Model\App\FrontController\LitemagePlugin->aroundDispatch(&Magento\Framework\App\FrontController\Interceptor#0000000057f2e37500000000358728d8#, &Closure#0000000057f2e2d600000000358728d8#, &Magento\Framework\App\Request\Http#0000000057f2e3c000000000358728d8#) called at [vendor/magento/framework/Interception/Interceptor.php:135]
#20 Magento\Framework\App\FrontController\Interceptor->Magento\Framework\Interception\{closure}(&Magento\Framework\App\Request\Http#0000000057f2e3c000000000358728d8#) called at [vendor/magento/module-page-cache/Model/App/FrontController/BuiltinPlugin.php:71]
#21 Magento\PageCache\Model\App\FrontController\BuiltinPlugin->aroundDispatch(&Magento\Framework\App\FrontController\Interceptor#0000000057f2e37500000000358728d8#, &Closure#0000000057f2e2d600000000358728d8#, &Magento\Framework\App\Request\Http#0000000057f2e3c000000000358728d8#) called at [vendor/magento/framework/Interception/Interceptor.php:135]
#22 Magento\Framework\App\FrontController\Interceptor->Magento\Framework\Interception\{closure}(&Magento\Framework\App\Request\Http#0000000057f2e3c000000000358728d8#) called at [vendor/magento/framework/Interception/Interceptor.php:153]
#23 Magento\Framework\App\FrontController\Interceptor->___callPlugins('dispatch', array(&Magento\Framework\App\Request\Http#0000000057f2e3c000000000358728d8#), array(array('mstCoreDispatch'))) called at [generated/code/Magento/Framework/App/FrontController/Interceptor.php:23]
#24 Magento\Framework\App\FrontController\Interceptor->dispatch(&Magento\Framework\App\Request\Http#0000000057f2e3c000000000358728d8#) called at [vendor/magento/framework/App/Http.php:116]
#25 Magento\Framework\App\Http->launch() called at [generated/code/Magento/Framework/App/Http/Interceptor.php:23]
#26 Magento\Framework\App\Http\Interceptor->launch() called at [vendor/magento/framework/App/Bootstrap.php:263]
#27 Magento\Framework\App\Bootstrap->run(&Magento\Framework\App\Http\Interceptor#0000000057f2e30800000000358728d8#) called at [pub/index.php:40]

The order gets created and the payment was successful.

This can further result in issue #13952 where duplicated orders are created. (This already has a patch, see #13952 (comment))

[sergey-fedosimov]

Magento 2.3.5-p2 with MDVA-31006. The issue is still here.

[usuyukiso]

Sometimes reproduced in M2.4.1

[stale]

This issue has been automatically marked as stale because it has not had recent activity. It will be closed after 14 days if no further activity occurs. Is this issue still relevant? If so, what is blocking it? Is there anything you can do to help move it forward? Thank you for your contributions!

[rb-ec]

This still looks to be an issue in 2.3.6-p1. Duplicate orders created when customer uses PayPal Express.

[m2-assistant]

Hi @Penchal-magento. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

• 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).

  Details

  If the issue has a valid description, the label Issue: Format is valid will be added to the issue automatically. Please, edit issue description if needed, until label Issue: Format is valid appears.

• 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue. If the report is valid, add Issue: Clear Description label to the issue by yourself.

• 3. Add Component: XXXXX label(s) to the ticket, indicating the components it may be related to.

• 4. Verify that the issue is reproducible on 2.4-develop branch

  Details

  - Add the comment @magento give me 2.4-develop instance to deploy test instance on Magento infrastructure.
  - If the issue is reproducible on 2.4-develop branch, please, add the label Reproduced on 2.4.x.
  - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!

• 5. Add label Issue: Confirmed once verification is complete.

• 6. Make sure that automatic system confirms that report has been added to the backlog.

[engcom-Alfa]

Hi @bharaniko
Unfortunately, The issue is not reproducible in Magento ver. dev-2.4-develop code.
Kindly upgrade to the latest version, and process with it. Still if you find in the latest version you can report the new bug on the same.

[TDM-Charles]

We're seeing this issue in 2.4.2

[zahidhussain20]

We have also same issue, but order is created

[jalung]

I'm seeing this message also, but it seems to appear only in the case of a "bot" requesting a specific link:

GET /paypal/express/cancel/ HTTP/2.0

It causes an Exception in the logs M2.4.3-p1
main.CRITICAL: Exception message: PayPal Express Checkout Token does not exist. Trace: <pre>#1 Magento\Paypal\Controller\Express\AbstractExpress\Cancel->execute() called at [vendor/magento/framework/Interception/Interceptor.php:58] #2 Magento\Paypal\Controller\Express\Cancel\Interceptor->___callParent() called at [vendor/magento/framework/Interception/Interceptor.php:138] #3 Magento\Paypal\Controller\Express\Cancel\Interceptor->Magento\Framework\Interception\{closure}() called at [vendor/magento/framework/Interception/Interceptor.php:153] #4 Magento\Paypal\Controller\Express\Cancel\Interceptor->___callPlugins() called at [generated/code/Magento/Paypal/Controller/Express/Cancel/Interceptor.php:23] #5 Magento\Paypal\Controller\Express\Cancel\Interceptor->execute() called at [vendor/magento/framework/App/Action/Action.php:111] #6 Magento\Framework\App\Action\Action->dispatch() called at [vendor/magento/framework/Interception/Interceptor.php:58] #7 Magento\Paypal\Controller\Express\Cancel\Interceptor->___callParent() called at [vendor/magento/framework/Interception/Interceptor.php:138] #8 Magento\Paypal\Controller\Express\Cancel\Interceptor->Magento\Framework\Interception\{closure}() called at [vendor/magento/framework/Interception/Interceptor.php:153] #9 Magento\Paypal\Controller\Express\Cancel\Interceptor->___callPlugins() called at [generated/code/Magento/Paypal/Controller/Express/Cancel/Interceptor.php:32] #10 Magento\Paypal\Controller\Express\Cancel\Interceptor->dispatch() called at [vendor/magento/framework/App/FrontController.php:245] #11 Magento\Framework\App\FrontController->getActionResponse() called at [vendor/magento/framework/App/FrontController.php:212] #12 Magento\Framework\App\FrontController->processRequest() called at [vendor/magento/framework/App/FrontController.php:147] #13 Magento\Framework\App\FrontController->dispatch() called at [vendor/magento/framework/Interception/Interceptor.php:58] #14 Magento\Framework\App\FrontController\Interceptor->___callParent() called at [vendor/magento/framework/Interception/Interceptor.php:138] #15 Magento\Framework\App\FrontController\Interceptor->Magento\Framework\Interception\{closure}() called at [vendor/magento/module-store/App/FrontController/Plugin/RequestPreprocessor.php:99] #16 Magento\Store\App\FrontController\Plugin\RequestPreprocessor->aroundDispatch() called at [vendor/magento/framework/Interception/Interceptor.php:135] #17 Magento\Framework\App\FrontController\Interceptor->Magento\Framework\Interception\{closure}() called at [vendor/magento/module-page-cache/Model/App/FrontController/BuiltinPlugin.php:71] #18 Magento\PageCache\Model\App\FrontController\BuiltinPlugin->aroundDispatch() called at [vendor/magento/framework/Interception/Interceptor.php:135] #19 Magento\Framework\App\FrontController\Interceptor->Magento\Framework\Interception\{closure}() called at [vendor/magento/framework/Interception/Interceptor.php:153] #20 Magento\Framework\App\FrontController\Interceptor->___callPlugins() called at [generated/code/Magento/Framework/App/FrontController/Interceptor.php:23] #21 Magento\Framework\App\FrontController\Interceptor->dispatch() called at [vendor/magento/framework/App/Http.php:116] #22 Magento\Framework\App\Http->launch() called at [vendor/magento/framework/App/Bootstrap.php:264] #23 Magento\Framework\App\Bootstrap->run() called at [pub/index.php:29]

[tiagofssampaio]

Just leaving here a comment because I was in the same boat as you guys.
Was happening to me in Safari only.

After a lot of digging I found this issue #26377 and in the comment section @HirokazuNishi with his answer saved my week.

After you install https://github.com/Veriteworks/CookieFix, make sure to go to General > Web > Default Cookie Settings and set "SameSite" to "none".

Hope I saved yours too! 😄