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Unable to synchronize all media files because sync process run only of 5 minutes. #29138

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dev-ajaysaini opened this issue Jul 15, 2020 · 5 comments
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Issue: Format is not valid Gate 1 Failed. Automatic verification of issue format is failed Reported on 2.4.0 Indicates original Magento version for the Issue report.

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@dev-ajaysaini
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Unable to sync. media files if media directory contain very much media files (checked with 5GB media contains approx 30,000 files).

It is working fine with less media.

When sync start it runs exactly for 5 minutes because of Flag Time https://github.com/magento/magento2/blob/2.4-develop/app/code/Magento/MediaStorage/Model/File/Storage/Flag.php#L43

https://github.com/magento/magento2/blob/2.4-develop/app/code/Magento/MediaStorage/Controller/Adminhtml/System/Config/System/Storage/Status.php#L52

Flag table screenshots:
https://prnt.sc/ti1fi6
https://prnt.sc/ti1fzv

Steps to reproduce (*)

  1. Try to change media storage and then sync.

Expected result (*)

  1. There should be an option in configuration to set the Flag Time under configurations so that any one can changed accordingly https://prnt.sc/ti1iua

Actual result (*)

  1. Sync. process terminated after fixed 300 seconds.

Please provide Severity assessment for the Issue as Reporter. This information will help during Confirmation and Issue triage processes.

  • Severity: S0 - Affects critical data or functionality and leaves users without workaround.
  • Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
  • Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
  • Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
  • Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.
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m2-assistant bot commented Jul 15, 2020

Hi @webkul-ajaysaini. Thank you for your report.
To help us process this issue please make sure that you provided the following information:

  • Summary of the issue
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  • Steps to reproduce
  • Expected and actual results

Please make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, please, add a comment to the issue:

@magento give me 2.4-develop instance - upcoming 2.4.x release

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@magento-engcom-team magento-engcom-team added the Issue: Format is not valid Gate 1 Failed. Automatic verification of issue format is failed label Jul 15, 2020
@engcom-Lima engcom-Lima self-assigned this Jul 23, 2020
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m2-assistant bot commented Jul 23, 2020

Hi @engcom-Lima. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

  • 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).

    DetailsIf the issue has a valid description, the label Issue: Format is valid will be added to the issue automatically. Please, edit issue description if needed, until label Issue: Format is valid appears.

  • 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue. If the report is valid, add Issue: Clear Description label to the issue by yourself.

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  • 4. Verify that the issue is reproducible on 2.4-develop branch

    Details- Add the comment @magento give me 2.4-develop instance to deploy test instance on Magento infrastructure.
    - If the issue is reproducible on 2.4-develop branch, please, add the label Reproduced on 2.4.x.
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@engcom-Lima
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Hello @webkul-ajaysaini
Could you provide more details for reproduce this issue?
Please add version of magento.

Thank you!

@engcom-Delta
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@webkul-ajaysaini, we are closing this issue due to inactivity. If you'd like to update it, please reopen the issue.

@bjarn
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bjarn commented Sep 10, 2020

This issue still persists as of today. We're currently experiencing the same issue.

This particular shop is running Magento 2.3.5-p1. This works on the staging environment but not on the production environment. The only difference here is that the staging environment only contains ~150 product images. In case of production, it's over 74GB worth of images. Probably the reason why it's stuck and throws the timeout.

@magento-engcom-team magento-engcom-team added the Reported on 2.4.0 Indicates original Magento version for the Issue report. label Nov 13, 2020
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