Company Module

[leminhhai]

I would like to provide further feedback on plane.so, specifically regarding the inclusion of a Company/Account module and the importance of customer classification for Product Managers.

It would be highly beneficial to have a dedicated module within plane.so for managing Company/Account information. Product Managers often need to classify and evaluate customer feedback and ideas based on various criteria. However, in certain cases, they also require detailed insights about the customers providing the feedback. This includes information such as the specific customer giving the feedback, their segment classification, their level of importance, their frequency of activity, the products or features they have used, their revenue contribution, and even their subscription expiration date. This level of customer understanding is particularly crucial for SaaS companies.

Unlike consumer-focused B2C products, B2B products are significantly influenced by key customers, as these customers often provide valuable insights and contribute to the success of the product. Therefore, it is essential to have a comprehensive understanding of customer profiles and their impact on the business. Additionally, in challenging economic times, retaining large customers to maintain revenue retention becomes even more critical.

By incorporating a Company/Account module into plane.so, Product Managers would have a centralized location to store and access vital customer information. This module would enable them to effectively evaluate and prioritize customer feedback and ideas based on specific customer profiles. This level of customer-centric approach would contribute to better decision-making and help in maintaining strong relationships with key customers.

In conclusion, I strongly recommend implementing a Company/Account module within plane.so to facilitate customer classification and enhance the understanding of customer profiles. By having access to comprehensive customer information, Product Managers can make more informed decisions and prioritize their efforts accordingly. This becomes especially crucial for SaaS companies that rely on key customers for insights and revenue retention.

Thank you for considering this additional feedback. We appreciate your dedication to continually improving plans.so, and we eagerly anticipate the future enhancements that will further enhance its functionality.

Sincerely,