MSI Uninstall Error 1603

[johnwildes]

Microsoft PowerToys version

41

Running as admin

• Yes

Area(s) with issue?

General

Steps to reproduce

I'm trying to do an update from .41 to .43 version of PowerToys and I get a 1603 error during uninstallation. Any help on trying to resolve this? I am not finding any documentation on the error that helps me recover.

✔️ Expected Behavior

PowerToys would uninstall

❌ Actual Behavior

PowerToys doesn't uninstall

Other Software

No response

[dedavis6797]

@johnwildes can you please attach a copy of the logs generated from the Report Bug tool in your systray?

Also, can you take a screenshot of the 1603 error? You can use the Windows snipping tool by pressing Win + Shift + S.

[johnwildes]

Attached here.

PowerToysReport_2021-08-09-08-16-58.zip
UnistallPowerToysFailure1.zip
PowertoysUninstallFailure2.zip

I uploaded logs, and took two steps recorder screen captures...(which don't really have much in them it seems).

When I try to uninstall from the settings window, a quick dialog pops up and then goes away, no error.
This is what I see in PowerToys after the failure

[dedavis6797]

@yuyoyuppe any idea on what could be causing this? I'm not seeing anything useful in the update logs.

[yuyoyuppe]

I also don't see anything substantial there. Reading this, it might be a permission issue? @johnwildes, could you please try performing the steps from the link?

[johnwildes]

@yuyoyuppe None of the recommendations in the link apply to this situation. There's no other MSI installation on my pc that suffers from SYSTEM not having full control for installation process. At this point I need information on how to manually remove PowerToys as it will not update, and cannot be removed through the MSI.

[dedavis6797]

@johnwildes I'm not sure if this issue is still occurring for you, but we're tracking a larger work item on #10126 for general installer updates. We'll link this issue to that work and follow up when it's completed.

[johnwildes]

@dedavis6797 at some point I was able to get 0.45 release installed. Today I saw there was an update to 0.49.1? in the auto install I attempted the autoinstall and everything proceeded fine. The error doesn't happen anymore. I'm not sure what has changed since this was opened. I've installed several windows cumulative updates and fixes. No new software. For whatever reason it works now. I'm on the current version of powertoys using the auto update.