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Grey screen during install #14124

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DRM001 opened this issue Oct 30, 2021 · 8 comments
Closed

Grey screen during install #14124

DRM001 opened this issue Oct 30, 2021 · 8 comments
Labels
Area-Setup/Install Refers to installation mechanism Issue-Bug Something isn't working Needs-Team-Response An issue author responded so the team needs to follow up Needs-Triage For issues raised to be triaged and prioritized by internal Microsoft teams Priority-1 Bug that is high priority

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@DRM001
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DRM001 commented Oct 30, 2021

I was prompted that there was an update . Started then crashed file explorer leaving me with a blank grey screen in Windows 10. I manually started file explorer again via task manager only to have it start and stop continually alternating between a grey screen and the desktop.

For clarity I have all Windows and Feature Updates installed.

I had to manually reboot but since then it’s behaving.
@ghost ghost added the Needs-Triage For issues raised to be triaged and prioritized by internal Microsoft teams label Oct 30, 2021
@Aaron-Junker Aaron-Junker added Area-Setup/Install Refers to installation mechanism Priority-1 Bug that is high priority labels Oct 30, 2021
@franky920920
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Could you attach a full bug report file?
Right-click on the tray icon and click Report Bug. Then drag-and-drop the generated file into the GitHub comment to upload it. Thanks!
image

@franky920920 franky920920 added Needs-Author-Feedback The original author of the issue/PR needs to come back and respond to something Issue-Bug Something isn't working labels Oct 30, 2021
@DRM001
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DRM001 commented Oct 30, 2021 •
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Sure, see attached. However, as I logged in to my PC I noticed there was a new update available:
image

PowerToysReport_2021-10-30-20-27-35.zip

*EDIT
For your information - The update to v0.49.1 installed perfectly.

@ghost ghost added Needs-Team-Response An issue author responded so the team needs to follow up and removed Needs-Author-Feedback The original author of the issue/PR needs to come back and respond to something labels Oct 30, 2021
@Aaron-Junker
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Sure, see attached. However, as I logged in to my PC I noticed there was a new update available:
image

PowerToysReport_2021-10-30-20-27-35.zip

Please tell us if you experience the same thing with this update

@Aaron-Junker Aaron-Junker added the Needs-Author-Feedback The original author of the issue/PR needs to come back and respond to something label Oct 30, 2021
@DRM001
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DRM001 commented Oct 30, 2021

Sorry I edited my previous message rather than replying to let you know how the update went.

"For your information - The update to v0.49.1 installed perfectly."

@ghost ghost removed the Needs-Author-Feedback The original author of the issue/PR needs to come back and respond to something label Oct 30, 2021
@DRM001
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DRM001 commented Oct 30, 2021

So did the 'update' fix this or was it just a lucky strike? :P

@jaimecbernardo
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I assume lucky strike here. We're currently trying to rework the installer and then need to re-evaluate whether these and other issues are fixed, since they seem quite random.
#10126

@rb126
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rb126 commented Jul 11, 2022 •
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I just had this following the latest PowerToys update. My three screens all seemed grey this morning, and then I noticed a little quadrant/quarter circle in the top left that was white. My mouse cursor was bright white but all other windows were "dimmed". I had no idea what was causing this so ended up searching Task Manager, killing a few processes, and closing apps. I got to PowerToys and closed the app and my screens suddenly went back to normal - nice and bright and vivid - and the little white quadrant top left disappeared. Now I need to go and start up all the various apps I closed down before I discovered PowerToys had done it...

[Note that this was after installing the latest update (0.60.0). I upgraded over the weekend right before putting the PC to sleep, and noticed everything seemed grey this morning when I woke it up.]

@jaimecbernardo
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Closing this issue, since the installer has been updated a lot since then. @rb126 , please open a new issue if it happens again.

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