Application crach on Windows 11 ARM

[DBojsen]

Microsoft PowerToys version

0.61.1

Running as admin

• Yes

Area(s) with issue?

General, Settings

Steps to reproduce

Start the application - Errors in eventlog:
Description: A .NET application failed.
Application: PowerToys.Awake.exe
Path: C:\Program Files\PowerToys\modules\Awake\PowerToys.Awake.exe
Message: Failed to load the dll from [C:\Program Files\dotnet\shared\Microsoft.NETCore.App\6.0.7\hostpolicy.dll], HRESULT: 0x800700C1
An error occurred while loading required library hostpolicy.dll from [C:\Program Files\dotnet\shared\Microsoft.NETCore.App\6.0.7]

Description: A .NET application failed.
Application: PowerToys.ColorPickerUI.exe
Path: C:\Program Files\PowerToys\modules\ColorPicker\PowerToys.ColorPickerUI.exe
Message: Failed to load the dll from [C:\Program Files\dotnet\shared\Microsoft.NETCore.App\6.0.7\hostpolicy.dll], HRESULT: 0x800700C1
An error occurred while loading required library hostpolicy.dll from [C:\Program Files\dotnet\shared\Microsoft.NETCore.App\6.0.7]

Description: A .NET application failed.
Application: PowerToys.PowerLauncher.exe
Path: C:\Program Files\PowerToys\modules\launcher\PowerToys.PowerLauncher.exe
Message: Failed to load the dll from [C:\Program Files\dotnet\shared\Microsoft.NETCore.App\6.0.7\hostpolicy.dll], HRESULT: 0x800700C1
An error occurred while loading required library hostpolicy.dll from [C:\Program Files\dotnet\shared\Microsoft.NETCore.App\6.0.7]

Attempt to open settings from systray icon:
Description: A .NET application failed.
Application: PowerToys.Settings.exe
Path: C:\Program Files\PowerToys\Settings\PowerToys.Settings.exe
Message: Failed to load the dll from [C:\Program Files\dotnet\shared\Microsoft.NETCore.App\6.0.7\hostpolicy.dll], HRESULT: 0x800700C1
An error occurred while loading required library hostpolicy.dll from [C:\Program Files\dotnet\shared\Microsoft.NETCore.App\6.0.7]

✔️ Expected Behavior

That the application runs as it used to

❌ Actual Behavior

No response

Other Software

No response

[Jay-o-Way]

Looks more like it's a .NET problem. Did the installation go allright? Maybe you could try to install .NET manually?

[DBojsen]

No issues installing, and so far only program I have issues with

[DBojsen]

BTW FancyZones still work (my main reason for installing PowerToys), I just can't change the settings

[snickler]

@DBojsen - can you open up command prompt and run dotnet --info and show your output?

[DBojsen]

@DBojsen - can you open up command prompt and run dotnet --info and show your output?

Of course - my output is:

.NET SDK:
 Version:   7.0.100-preview.6.22352.1
 Commit:    492644e08e

Runtime Environment:
 OS Name:     Windows
 OS Version:  10.0.22000
 OS Platform: Windows
 RID:         win10-arm64
 Base Path:   C:\Program Files\dotnet\sdk\7.0.100-preview.6.22352.1\

Host:
  Version:      7.0.0-preview.6.22324.4
  Architecture: arm64
  Commit:       d3fa592f6d

.NET SDKs installed:
  5.0.410 [C:\Program Files\dotnet\sdk]
  6.0.400-preview.22330.6 [C:\Program Files\dotnet\sdk]
  7.0.100-preview.6.22352.1 [C:\Program Files\dotnet\sdk]

.NET runtimes installed:
  Microsoft.AspNetCore.App 3.1.27 [C:\Program Files\dotnet\shared\Microsoft.AspNetCore.App]
  Microsoft.AspNetCore.App 6.0.6 [C:\Program Files\dotnet\shared\Microsoft.AspNetCore.App]
  Microsoft.AspNetCore.App 6.0.7 [C:\Program Files\dotnet\shared\Microsoft.AspNetCore.App]
  Microsoft.AspNetCore.App 7.0.0-preview.6.22330.3 [C:\Program Files\dotnet\shared\Microsoft.AspNetCore.App]
  Microsoft.NETCore.App 3.1.27 [C:\Program Files\dotnet\shared\Microsoft.NETCore.App]
  Microsoft.NETCore.App 6.0.6 [C:\Program Files\dotnet\shared\Microsoft.NETCore.App]
  Microsoft.NETCore.App 6.0.7 [C:\Program Files\dotnet\shared\Microsoft.NETCore.App]
  Microsoft.NETCore.App 7.0.0-preview.6.22324.4 [C:\Program Files\dotnet\shared\Microsoft.NETCore.App]
  Microsoft.WindowsDesktop.App 3.1.27 [C:\Program Files\dotnet\shared\Microsoft.WindowsDesktop.App]
  Microsoft.WindowsDesktop.App 6.0.6 [C:\Program Files\dotnet\shared\Microsoft.WindowsDesktop.App]
  Microsoft.WindowsDesktop.App 6.0.7 [C:\Program Files\dotnet\shared\Microsoft.WindowsDesktop.App]
  Microsoft.WindowsDesktop.App 7.0.0-preview.6.22351.3 [C:\Program Files\dotnet\shared\Microsoft.WindowsDesktop.App]

Other architectures found:
  x64   [C:\Program Files\dotnet]
    registered at [HKLM\SOFTWARE\dotnet\Setup\InstalledVersions\x64\InstallLocation]
  x86   [C:\Program Files (x86)\dotnet]
    registered at [HKLM\SOFTWARE\dotnet\Setup\InstalledVersions\x86\InstallLocation]

Environment variables:
  Not set

global.json file:
  Not found

Learn more:
  https://aka.ms/dotnet/info

Download .NET:
  https://aka.ms/dotnet/download

[snickler]

@DBojsen - Thanks for this. I'm assuming you have Visual Studio 2022 17.2 installed? If so, it's possible that it installed the x64 version of .NET 6.0.7 instead of the arm64 version. The 0x800700C1 code is for "Not a valid Win32 application" and is only thrown when trying to load a dll from an incompatible architecture.

[snickler]

@DBojsen if you do have Visual Studio installed, open `Developer Command Prompt for VS 2022" and run the following command:

dumpbin /headers "C:\Program Files\dotnet\shared\Microsoft.NETCore.App\6.0.7\hostpolicy.dll" | findstr /i machine

This should return AA64 machine (ARM64) if the Arm64 runtime is installed.

[DBojsen]

Thank you @snickler

It didn't - returned 8664 machine (x64)

[snickler]

@DBojsen Here's some guidance around the .NET SDKs and Arm64 dotnet/sdk#22380

I would recommend uninstalling the 6.0.7 runtime and installing the 6.0.7 Arm64 runtime for this specific case, but it might involve some extra SDK related reinstalling per the issue linked above. Once the proper arch for the runtime is installed, things should run properly.

Let us know! :)

[ghost]

This issue has been automatically marked as stale because it has been marked as requiring author feedback but has not had any activity for 5 days. It will be closed if no further activity occurs within 5 days of this comment.