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Report bug not working #20297

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Bejito81 opened this issue Sep 6, 2022 · 8 comments
Closed
1 task done

Report bug not working #20297

Bejito81 opened this issue Sep 6, 2022 · 8 comments
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Area-Bug Report Tool Issues around the Bug Report Tool from PowerToys Hot Fix Items we will product an out-of-band release for Issue-Bug Something isn't working Needs-Triage For issues raised to be triaged and prioritized by internal Microsoft teams Priority-1 Bug that is high priority Resolution-Fix Committed Fix is checked in, but it might be 3-4 weeks until a release.

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@Bejito81
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Bejito81 commented Sep 6, 2022

Microsoft PowerToys version

0.62.0

Running as admin

  • Yes

Area(s) with issue?

General

Steps to reproduce

you click report bug

✔️ Expected Behavior

it creates a zip file on you desktop (at least it is what it says it does)

❌ Actual Behavior

nothing happens

Other Software

No response

@Bejito81 Bejito81 added Issue-Bug Something isn't working Needs-Triage For issues raised to be triaged and prioritized by internal Microsoft teams labels Sep 6, 2022
@yuyoyuppe yuyoyuppe added Area-Bug Report Tool Issues around the Bug Report Tool from PowerToys Priority-1 Bug that is high priority labels Sep 6, 2022
@yuyoyuppe yuyoyuppe self-assigned this Sep 6, 2022
@yuyoyuppe yuyoyuppe added the Status-In progress This issue or work-item is under development label Sep 6, 2022
@yuyoyuppe
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Thank you for the report!

@jaimecbernardo jaimecbernardo added the Hot Fix Items we will product an out-of-band release for label Sep 7, 2022
@objecttothis
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Same issue here with 0.62.0

@jaimecbernardo
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There's a workaround currently, can you please create a Logs folder inside %userprofile%\LocalLow\Microsoft\PowerToys\ and try to generate the Bug Report again?

@yuyoyuppe yuyoyuppe added Resolution-Fix Committed Fix is checked in, but it might be 3-4 weeks until a release. and removed Status-In progress This issue or work-item is under development labels Sep 7, 2022
@Meryl
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Meryl commented Sep 8, 2022

There's a workaround currently, can you please create a Logs folder inside %userprofile%\LocalLow\Microsoft\PowerToys\ and try to generate the Bug Report again?

Is that supposed to say %userprofile%\AppData\LocalLow\Microsoft\PowerToys\? Because %userprofile%\LocalLow\ doesn't exist for me, but %userprofile%\AppData\LocalLow\ does (Win10).

@ghost
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ghost commented Sep 13, 2022

There's a workaround currently, can you please create a Logs folder inside %userprofile%\LocalLow\Microsoft\PowerToys\ and try to generate the Bug Report again?

I have that folder already and it still does nothing. In that folder there's only one folder named SvgThumbnailPreview-Temp.

@objecttothis
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objecttothis commented Sep 13, 2022

It's supposed to have \Logs at the end. Create that folder. Then run it again and the report will show up on the desktop.

@UsernameIsAlreadyTakenByMe

%userprofile%\AppData\LocalLow\Microsoft\PowerToys\Logs -> this needed to be created as a workaround

@rigman
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rigman commented Sep 14, 2022

I created %userprofile%\AppData\LocalLow\Microsoft\PowerToys\Logs, where %userprofile% is my standard user ID. Bug report still doesn't work. Nothing on the desktop. So then I tried creating C:\Users\ADMIN\AppData\LocalLow\Microsoft\PowerToys\logs where ADMIN is my admin user ID I use to authorized PowerToys to run in administrator mode. Still no bug report.

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Labels
Area-Bug Report Tool Issues around the Bug Report Tool from PowerToys Hot Fix Items we will product an out-of-band release for Issue-Bug Something isn't working Needs-Triage For issues raised to be triaged and prioritized by internal Microsoft teams Priority-1 Bug that is high priority Resolution-Fix Committed Fix is checked in, but it might be 3-4 weeks until a release.
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