Failed to download app update #1550

kamal-mobile-dev · 2021-09-01T08:36:00Z

Description

Hello,
I am getting latest update in app, but when it dowloaded and it comes message "Failed to download app update".
its happening in some devices like Realme X7 max pro

Logs
2021-09-01 14:03:28.486 31995-32039/? D/AppCenterDistribute: Download was successful for id=307
2021-09-01 14:03:28.488 31995-32039/? D/AppCenterDistribute: Cannot resolve install intent for content://downloads/all_downloads/307
2021-09-01 14:03:28.488 31995-32039/? E/AppCenterDistribute: Failed to download 1.0.50 (50) update: Installer not found

Repro Steps

Please list the steps used to reproduce your issue.

create fresh build from app center
then create another new build, you will get new update but it will not download.

Details

Which SDK version are you using?
-4.2.0
Which OS version did you experience the issue on?
- Android 11
What device version did you see this error on? Were you using an emulator or a physical device?
- Realme X7 max pro
Please enable verbose logging for your app using AppCenter.setLogLevel(Log.VERBOSE) before your call to AppCenter.start(...) and include the logs here:

The text was updated successfully, but these errors were encountered:

DmitriyKirakosyan · 2021-09-01T17:16:24Z

Hi @kamalthebidigital

Thank you for bringing this issue to our attention!

Could you please share more details on how you distribute your builds to the App Center portal?
We had a couple of similar issues (#1499, #1418), could you please check if your problem is also related to the tools you use for the apk distribution.

Also, can you provide verbose logs of your app with AppCenter.setLogLevel(Log.VERBOSE); set right before calling AppCenter.Start.

AnastasiaKubova · 2021-09-01T19:47:51Z

Also could you please clarify what is your compile and target SDK versions? And how do you build your apk - on the App Center Portal or manually? Does it happen from time to time or regularly?

kamal-mobile-dev · 2021-09-02T04:20:24Z

Hello @AnastasiaKubova , Here is compile and target SDK versions details

    buildToolsVersion = "30.0.2"
    minSdkVersion = 21
    compileSdkVersion = 30
    targetSdkVersion = 30
    googlePlayServicesAuthVersion = "16.0.1"

    appCenterSdkVersion = '4.2.0'

AnastasiaKubova · 2021-09-02T05:43:17Z

Thanks, @kamalthebidigital ! Could you tell me please how do you build your apk - on the App Center Portal or manually? Does it happen from time to time or regularly?

kamal-mobile-dev · 2021-09-02T08:09:35Z

Hello @AnastasiaKubova , I created apk through App Center Portal and most of our users is facing this issue.

AnastasiaKubova · 2021-09-02T09:22:19Z

Thanks for the details, I will check this behavior and return with the results.

AnastasiaKubova · 2021-09-03T05:49:55Z

I checked this issue via build on the App Center portal and for me all work well. Is this error occurring now or was it just once?

kamal-mobile-dev · 2021-09-03T09:00:04Z

Hello @AnastasiaKubova , still facing same issue, this issue is not coming in all android devices.
for eg. Realme x7 max , facing this issue.

AnastasiaKubova · 2021-09-03T09:41:26Z

Thanks for the details. It doesn't look like an SDK issue. Could you please open a support ticket on the App Center portal (click the help menu (?) in the upper right corner of the App Center porta).

build3r · 2021-09-24T10:37:24Z

@AnastasiaKubova
Having the same issue on Realme devices with Android 11
The Upldate dialog in show and when we click download after a few second we get
Failed to download app update
This is at line RealeaseDownloadListener : 141

As this happens only on the users device its very hard to debug and given work from home scenario we can't even get hands on the device having issues.
We have around 20% of our user base having this problem.
But I was able to redirect Appcenter logs to a custom logger, but the logs end after the update dialog

2	info	24-09-21 15:55:38  h	 App Center SDK configured successfully.
2	debug	24-09-21 15:55:38  a	 Cannot read instrumentation variables in a non-test environment.
22851	debug	24-09-21 15:55:38  a	 Loaded stored sessions: {}
22854	debug	24-09-21 15:55:38  a	 Network 356 is available.
22854	debug	24-09-21 15:55:38  a	 Network has been connected.
22851	warn	24-09-21 15:55:38  q	 Unable to get installID from Shared Preferences
22851	info	24-09-21 15:55:38  e	 Changed maximum database size to 10485760 bytes.
22851	debug	24-09-21 15:55:38  a	 addGroup(group_core)
22851	debug	24-09-21 15:55:38  a	 checkPendingLogs(group_core) pendingLogCount=0 batchTimeInterval=3000
22851	debug	24-09-21 15:55:38  a	 App Center initialized.
22851	debug	24-09-21 15:55:38  a	 removeGroup(group_distribute)
22851	debug	24-09-21 15:55:38  a	 removeGroup(group_distribute/one)
22851	debug	24-09-21 15:55:38  a	 addGroup(group_distribute)
22851	debug	24-09-21 15:55:38  a	 checkPendingLogs(group_distribute) pendingLogCount=0 batchTimeInterval=3000
22851	debug	24-09-21 15:55:38  a	 addGroup(group_distribute/one)
22851	debug	24-09-21 15:55:38  a	 checkPendingLogs(group_distribute/one) pendingLogCount=0 batchTimeInterval=3000
22851	debug	24-09-21 15:55:38  a	 Distribute workflow will be resumed on activity resume event.
22851	info	24-09-21 15:55:38  g	 Distribute service started from application.
22851	debug	24-09-21 15:55:38  a	 Storing a log to the Persistence database for log type startService with flags=1
22851	debug	24-09-21 15:55:38  a	 Stored a log to the Persistence database for log type startService with databaseId=1
22851	debug	24-09-21 15:55:38  a	 enqueue(group_core) pendingLogCount=1
22851	debug	24-09-21 15:55:38  a	 checkPendingLogs(group_core) pendingLogCount=1 batchTimeInterval=3000
2	debug	24-09-21 15:55:38  a	 Resetting workflow on entering foreground.
2	debug	24-09-21 15:55:38  a	 Resume distribute workflow...
2	debug	24-09-21 15:55:38  a	 Get latest release details...
2	debug	24-09-21 15:55:38  a	 Check if we need to report release installation..
2	debug	24-09-21 15:55:38  a	 Current release was already reported, skip reporting.
22866	verbose	24-09-21 15:55:38  a	 Calling https://api.appcenter.ms/v0.1/public/sdk/apps/****************************daaaab07/releases/latest?release_hash=598c9774ed895822b2978d1fdf238028e76d550469385278721ad5114853165e...
22866	verbose	24-09-21 15:55:38  a	 Headers: {}
22866	verbose	24-09-21 15:55:39  a	 HTTP response status=200 payload={"app_name":"K***L-Staging","app_display_name":"K***L Staging","app_os":"Android","app_icon_url":"https://appcenter-filemanagement-distrib4ede6f06e.azureedge.net/00ddbb33-bf1f-40c9-bccc-1a55394aa499/u3.png?sv=2019-02-02&sr=c&sig=87FCC4ellATZ85NHb%2FT4bVCI7WkgnGmY2apxPRkcp9w%3D&se=2021-09-27T12%3A05%3A36Z&sp=r","release_notes_url":"https://install.appcenter.ms/orgs/K***L/apps/K***L-Staging/distribution_groups/Open","owner":{"name":"K***L","display_name":"K***L"},"is_external_build":false,"origin":"appcenter","id":24,"version":"176","short_version":"3.0.5-staging_release","size":7016746,"min_os":"6.0","android_min_api_level":"23","device_family":null,"bundle_identifier":"in.onionlife.K***L.staging","fingerprint":"f2658836fbbd13b5c017f1d16adf61dc","uploaded_at":"2021-09-13T12:02:01.473Z","download_url":"https://appcenter-filemanagement-distrib3ede6f06e.azureedge.net/e9ae578c-0d8e-48c4-a813-928b39f16f0a/K***L-3.0.5-176-stagingRelease.apk?sv=2019-02-02&sr=c&sig=F7Do7prhFGsYGTtQzfHWJRl0rQpK61siZG39JP3UzZM%3D&se=2021-09-25T07%3A43%3A16Z&sp=r","install_url":"https://appcenter-filemanagement-distrib3ede6f06e.azureedge.net/e9ae578c-0d8e-48c4-a813-928b39f16f0a/K***L-3.0.5-176-stagingRelease.apk?sv=2019-02-02&sr=c&sig=F7Do7prhFGsYGTtQzfHWJRl0rQpK61siZG39JP3UzZM%3D&se=2021-09-25T07%3A43%3A16Z&sp=r","mandatory_update":false,"enabled":true,"is_latest":true,"release_notes":"","can_resign":null,"package_hashes":["180f1d398a73aba51847f8519cda062516314251b14a760387becbe183b286e4"],"destination_type":"group","status":"available","distribution_group_id":"d49a03a0-1a74-468a-9378-d31ba63acbac","distribution_groups":[{"id":"d49a03a0-1a74-468a-9378-d31ba63acbac","name":"Open","origin":"appcenter","display_name":"Open","is_public":true}]}
2	debug	24-09-21 15:55:39  a	 No sessions were logged before, ignore sending of the distribution start session log.
2	info	24-09-21 15:55:45  h	 App Center SDK configured successfully.
2	debug	24-09-21 15:55:45  a	 Cannot read instrumentation variables in a non-test environment.
22857	debug	24-09-21 15:55:45  a	 Loaded stored sessions: {1632479138054=1632479138054//1632479138047}
22857	info	24-09-21 15:55:45  e	 Changed maximum database size to 10485760 bytes.
22857	debug	24-09-21 15:55:45  a	 addGroup(group_core)
22863	debug	24-09-21 15:55:45  a	 Network 356 is available.
22863	debug	24-09-21 15:55:45  a	 Network has been connected.
22857	debug	24-09-21 15:55:45  a	 checkPendingLogs(group_core) pendingLogCount=0 batchTimeInterval=3000
22857	debug	24-09-21 15:55:45  a	 App Center initialized.
22857	debug	24-09-21 15:55:45  a	 removeGroup(group_distribute)
22857	debug	24-09-21 15:55:45  a	 removeGroup(group_distribute/one)
22857	debug	24-09-21 15:55:45  a	 addGroup(group_distribute)
22857	debug	24-09-21 15:55:45  a	 checkPendingLogs(group_distribute) pendingLogCount=0 batchTimeInterval=3000
22857	debug	24-09-21 15:55:45  a	 addGroup(group_distribute/one)
22857	debug	24-09-21 15:55:45  a	 checkPendingLogs(group_distribute/one) pendingLogCount=0 batchTimeInterval=3000
22857	debug	24-09-21 15:55:45  a	 Distribute workflow will be resumed on activity resume event.
22857	info	24-09-21 15:55:45  g	 Distribute service started from application.
22857	debug	24-09-21 15:55:45  a	 Storing a log to the Persistence database for log type startService with flags=1
22857	debug	24-09-21 15:55:45  a	 Stored a log to the Persistence database for log type startService with databaseId=2
22857	debug	24-09-21 15:55:45  a	 enqueue(group_core) pendingLogCount=1
22857	debug	24-09-21 15:55:45  a	 checkPendingLogs(group_core) pendingLogCount=1 batchTimeInterval=3000
2	debug	24-09-21 15:55:45  a	 Resetting workflow on entering foreground.
2	debug	24-09-21 15:55:45  a	 Resume distribute workflow...
2	debug	24-09-21 15:55:45  a	 Get latest release details...
2	debug	24-09-21 15:55:45  a	 Check if we need to report release installation..
2	debug	24-09-21 15:55:45  a	 Current release was already reported, skip reporting.
22866	verbose	24-09-21 15:55:45  a	 Calling https://api.appcenter.ms/v0.1/public/sdk/apps/****************************daaaab07/releases/latest?release_hash=598c9774ed895822b2978d1fdf238028e76d550469385278721ad5114853165e...
22866	verbose	24-09-21 15:55:45  a	 Headers: {}
2	info	24-09-21 15:56:04  h	 App Center SDK configured successfully.
2	debug	24-09-21 15:56:04  a	 Cannot read instrumentation variables in a non-test environment.
22859	debug	24-09-21 15:56:04  a	 Loaded stored sessions: {1632479138054=1632479138054//1632479138047, 1632479145680=1632479145680//1632479145678}
22863	debug	24-09-21 15:56:04  a	 Network 356 is available.
22859	info	24-09-21 15:56:04  e	 Changed maximum database size to 10485760 bytes.
22859	debug	24-09-21 15:56:04  a	 addGroup(group_core)
22863	debug	24-09-21 15:56:04  a	 Network has been connected.
22859	debug	24-09-21 15:56:04  a	 checkPendingLogs(group_core) pendingLogCount=0 batchTimeInterval=3000
22859	debug	24-09-21 15:56:04  a	 App Center initialized.
22859	debug	24-09-21 15:56:04  a	 removeGroup(group_distribute)
22859	debug	24-09-21 15:56:04  a	 removeGroup(group_distribute/one)
22859	debug	24-09-21 15:56:04  a	 addGroup(group_distribute)
22859	debug	24-09-21 15:56:04  a	 checkPendingLogs(group_distribute) pendingLogCount=0 batchTimeInterval=3000
22859	debug	24-09-21 15:56:04  a	 addGroup(group_distribute/one)
22859	debug	24-09-21 15:56:04  a	 checkPendingLogs(group_distribute/one) pendingLogCount=0 batchTimeInterval=3000
22859	debug	24-09-21 15:56:04  a	 Distribute workflow will be resumed on activity resume event.
22859	info	24-09-21 15:56:04  g	 Distribute service started from application.
22859	debug	24-09-21 15:56:04  a	 Storing a log to the Persistence database for log type startService with flags=1
22859	debug	24-09-21 15:56:04  a	 Stored a log to the Persistence database for log type startService with databaseId=3
22859	debug	24-09-21 15:56:04  a	 enqueue(group_core) pendingLogCount=1
22859	debug	24-09-21 15:56:04  a	 checkPendingLogs(group_core) pendingLogCount=1 batchTimeInterval=3000
2	debug	24-09-21 15:56:04  a	 Resetting workflow on entering foreground.
2	debug	24-09-21 15:56:04  a	 Resume distribute workflow...
2	debug	24-09-21 15:56:04  a	 Get latest release details...
2	debug	24-09-21 15:56:04  a	 Check if we need to report release installation..
2	debug	24-09-21 15:56:04  a	 Current release was already reported, skip reporting.
22874	verbose	24-09-21 15:56:04  a	 Calling https://api.appcenter.ms/v0.1/public/sdk/apps/****************************daaaab07/releases/latest?release_hash=598c9774ed895822b2978d1fdf238028e76d550469385278721ad5114853165e...
22874	verbose	24-09-21 15:56:04  a	 Headers: {}
22874	verbose	24-09-21 15:56:05  a	 HTTP response status=200 payload={"app_name":"K***L-Staging","app_display_name":"K***L Staging","app_os":"Android","app_icon_url":"https://appcenter-filemanagement-distrib4ede6f06e.azureedge.net/00ddbb33-bf1f-40c9-bccc-1a55394aa499/u3.png?sv=2019-02-02&sr=c&sig=87FCC4ellATZ85NHb%2FT4bVCI7WkgnGmY2apxPRkcp9w%3D&se=2021-09-27T12%3A05%3A36Z&sp=r","release_notes_url":"https://install.appcenter.ms/orgs/K***L/apps/K***L-Staging/distribution_groups/Open","owner":{"name":"K***L","display_name":"K***L"},"is_external_build":false,"origin":"appcenter","id":24,"version":"176","short_version":"3.0.5-staging_release","size":7016746,"min_os":"6.0","android_min_api_level":"23","device_family":null,"bundle_identifier":"in.onionlife.K***L.staging","fingerprint":"f2658836fbbd13b5c017f1d16adf61dc","uploaded_at":"2021-09-13T12:02:01.473Z","download_url":"https://appcenter-filemanagement-distrib3ede6f06e.azureedge.net/e9ae578c-0d8e-48c4-a813-928b39f16f0a/K***L-3.0.5-176-stagingRelease.apk?sv=2019-02-02&sr=c&sig=RylyqB1nyhbEFXc9wp2IueQWlsZMCSJWbpWURk6kbXo%3D&se=2021-09-25T10%3A26%3A05Z&sp=r","install_url":"https://appcenter-filemanagement-distrib3ede6f06e.azureedge.net/e9ae578c-0d8e-48c4-a813-928b39f16f0a/K***L-3.0.5-176-stagingRelease.apk?sv=2019-02-02&sr=c&sig=RylyqB1nyhbEFXc9wp2IueQWlsZMCSJWbpWURk6kbXo%3D&se=2021-09-25T10%3A26%3A05Z&sp=r","mandatory_update":false,"enabled":true,"is_latest":true,"release_notes":"","can_resign":null,"package_hashes":["180f1d398a73aba51847f8519cda062516314251b14a760387becbe183b286e4"],"destination_type":"group","status":"available","distribution_group_id":"d49a03a0-1a74-468a-9378-d31ba63acbac","distribution_groups":[{"id":"d49a03a0-1a74-468a-9378-d31ba63acbac","name":"Open","origin":"appcenter","display_name":"Open","is_public":true}]}
2	debug	24-09-21 15:56:05  a	 Check if latest release is more recent.
2	debug	24-09-21 15:56:05  a	 Latest release more recent=true
2	debug	24-09-21 15:56:05  a	 Removing download and notification id=6121
2	debug	24-09-21 15:56:05  a	 Latest release is more recent.
2	debug	24-09-21 15:56:05  a	 Calling listener.onReleaseAvailable.
2	debug	24-09-21 15:56:05  a	 Show default update dialog.

AnastasiaKubova · 2021-09-24T10:47:04Z

Hi, @build3r! Thanks for getting in touch with us!
Based on the request above the same issue happens also when building .apk via the App Center portal so I can suspend that it is not an SDK issue. Please open a support ticket on the App Center portal (click the help menu (?) in the upper right corner of the App Center porta).

build3r · 2021-09-24T10:51:47Z

@AnastasiaKubova This does not happen on App Center portal, I can download apk there without any problem. Also 80% of users can download apk with problems. Only specific devices are having this issue. Looks like its either Download Manager issue or Package Installer issue. Both of which are related to SDK.

AnastasiaKubova · 2021-09-24T11:03:27Z

@build3r we had a couple of similar issues (#1499, #1418) and both were not related to App Center SDK. Please open a support ticket on the App Center portal (click the help menu (?) in the upper right corner of the App Center porta).

build3r · 2021-09-29T07:38:33Z

Adding the details
The above mentioned workarounds did not work.
Stumbled upon this thread
android-10-no-activity-found-to-handle-intent
Which similar to the current problem and states that

ACTION_VIEW (for APKs) and ACTION_INSTALL_PACKAGE were deprecated in Android 10. You need to switch to the PackageInstaller API.

And mentioned to use the new packageInstaller sessions api
InstallApkSessionApi

Mr777Nick · 2021-09-30T16:10:54Z

Can confirm that this issue also happening on Realme 5 Pro devices,

AnastasiaKubova · 2021-10-01T05:34:02Z

Hi, @Mr777Nick ! Does this issue happen only on Realme devices with Android 11? Or on the different Android versions? For now as an alternative way for Realm devices you can try to update your apps via the App Center install portal.

build3r · 2021-10-18T16:44:50Z

Hi @AnastasiaKubova
I procured a Realme Device to understand this issue and come up with a fix.
The problem was with the DownloadManager on Realme device. The manager would download the apk but the files would in-accesible.
I have come up with solution of passing an app external file Uri to the Download manager and then triggering the install by exposing this Uri via file provider.
Here are minimal changes which I needed to do for it to work. I'll add more details via mail.
build3r@1bc4c53 Tested on Realme 8 (RMX3085)

AnastasiaKubova · 2021-10-19T07:53:15Z

Hi, @build3r ! Thanks for your detailed investigation and your solution. I will review it and notify you about the results in the support ticket.

jeroen-corteville · 2021-11-30T13:47:46Z

Hi @AnastasiaKubova,
Just to add on this, I'm seeing the same problem with my OnePlus 9, updated to Android 12. My colleague with an Android 11 OnePlus 6T was able to get the app to update without problems.

AnastasiaKubova · 2021-11-30T14:09:15Z

Hi, @jeroen-corteville! Thanks for the details. We already prepared a fix for it and it will be released soon. I will notify you when the fix will be available.

jlsjonas · 2022-01-05T18:02:40Z

@AnastasiaKubova how long does it take to release a fix for a broken SDK for any new android phone following the updated spec? This has been pending for half a year now...

DmitriyKirakosyan · 2022-01-05T18:56:16Z

Hi @jlsjonas , the fix was released on Dec 21. It is now available in version 4.4.2.

arunprasath218 · 2023-02-08T19:14:54Z

Hi I am facing this same issue but the error message is slightly different - Failed to install app update.

It's happening on Android 11 as well.
SDK Version 5.0.0

Do advice

MikhailSuendukov · 2023-02-09T12:30:21Z

@arunprasath218 I was unable to reproduce your problem, for further investigation it is necessary that you enable verbose logging by AppCenter.setLogLevel(android.util.Log.VERBOSE); and send them to us. It would also be helpful if you could provide a small demo project that reproduces your bug.

kamal-mobile-dev added the support label Sep 1, 2021

AnastasiaKubova closed this as completed Sep 3, 2021

AnastasiaKubova added feature request and removed support labels Sep 27, 2021

AnastasiaKubova mentioned this issue Sep 27, 2021

Inapp Update Fails #1418

Closed

AnastasiaKubova reopened this Sep 27, 2021

AnastasiaKubova added the next-release Will be included in the upcoming release label Dec 21, 2021

DmitriyKirakosyan closed this as completed Jan 5, 2022

arunprasath218 mentioned this issue Feb 13, 2023

Failed to install app update #1674

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Failed to download app update #1550

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Failed to download app update #1550

Failed to download app update #1550

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kamal-mobile-dev commented Sep 1, 2021

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