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ms-python.python Webview is not loading on some systems. #98335

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rchiodo opened this issue May 21, 2020 · 7 comments
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ms-python.python Webview is not loading on some systems. #98335

rchiodo opened this issue May 21, 2020 · 7 comments
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*duplicate Issue identified as a duplicate of another issue(s) webview Webview issues

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@rchiodo
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rchiodo commented May 21, 2020

  • VSCode Version: 1.46.insiders
  • OS Version: Mac

Steps to Reproduce:

  1. Install python extension
  2. Run command 'Create New Blank Jupyter Notebook'
  3. Blank window appears 50% of the time (it should show a toolbar and a single cell).

See the discussion here (we can't reproduce in house):
https://github.com/microsoft/vscode-python/issues/11865#issuecomment-631911989

Does this issue occur when all extensions are disabled?: N/A

It looks like the webview is created but the extension HTML is never loaded. We thought this might have been issue: #89038 but it's not showing the same symptoms (resource load errors).

Do you have any guidance on how we might debug this?

@mjbvz
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mjbvz commented May 26, 2020

Are users seeing this on the most recent VS Code insiders?

@mjbvz mjbvz added info-needed Issue requires more information from poster webview Webview issues labels May 26, 2020
@rchiodo
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rchiodo commented May 26, 2020

According to the user's comments, yes. See the linked issue: (https://github.com/microsoft/vscode-python/issues/11865)

We cannot repro in house though.

@rchiodo
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rchiodo commented May 26, 2020

Specifically this comment where the user responded after I asked them to install the latest insiders:
https://github.com/microsoft/vscode-python/issues/11865#issuecomment-631672764

@mjbvz
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mjbvz commented Jun 2, 2020

Seems like the same issue as #98746

Can you please have the user test the next insiders build. The build includes a potential fix for this issue, but since I can't repo this I can't confirm

@rchiodo
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rchiodo commented Jun 2, 2020

Will do, thanks.

@rchiodo
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rchiodo commented Jun 2, 2020

I can confirm that this seems to fix the problem for those customers that were hitting the issue. Thanks.

@mjbvz
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mjbvz commented Jun 2, 2020

Thanks for confirming. Closing as a duplicate of #98746 then

@mjbvz mjbvz closed this as completed Jun 2, 2020
@mjbvz mjbvz added *duplicate Issue identified as a duplicate of another issue(s) and removed info-needed Issue requires more information from poster labels Jun 2, 2020
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Labels
*duplicate Issue identified as a duplicate of another issue(s) webview Webview issues
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