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Microsoft Teams won't update #16155

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arteeh opened this issue Jun 4, 2021 · 1 comment · Fixed by #34192
Closed

Microsoft Teams won't update #16155

arteeh opened this issue Jun 4, 2021 · 1 comment · Fixed by #34192
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@arteeh
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arteeh commented Jun 4, 2021

Brief description of your issue

When I ran winget upgrade --all with Microsoft Teams installed, it failed to update. It looks like the Teams installer doesn't work as an updater when Teams is already installed.

Steps to reproduce

  • Have a non-latest version of Microsoft Teams installed. As of writing, for me that's 1.4.00.11161.
  • Run winget upgrade Microsoft.Teams or winget upgrade --all

Expected behavior

Teams runs its installer of the latest version without errors, after which the latest version is installed and working.

Actual behavior

The installer downloads, starts, then exits with the following output: Installer failed with exit code: 1638.

The following installer log is written:

MSI (s) (90:E0) [09:38:04:808]: Product: Teams Machine-Wide Installer -- Configuration failed.

MSI (s) (90:E0) [09:38:04:808]: Windows Installer reconfigured the product. Product Name: Teams Machine-Wide Installer. Product Version: 1.4.0.11161. Product Language: 1033. Manufacturer: Microsoft Corporation. Reconfiguration success or error status: 1638.

Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing version of this product, use Add/Remove Programs on the Control Panel.
{731F6BAA-A986-45A4-8936-7C3AAAAA760B}

Environment

[winget --info]
Windows Package Manager v1.0.11451
Windows: Windows.Desktop v10.0.19043.985
Package: Microsoft.DesktopAppInstaller v1.11.11451.0

Microsoft Teams Version 1.4.00.11161
@ghost ghost added the Needs: Triage label Jun 4, 2021
@denelon denelon added Help-Wanted This is a good candidate work item from the community. and removed Needs: Triage labels Jun 4, 2021
@ghost ghost closed this as completed in #34192 Nov 7, 2021
@paulius-valiunas
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this was NOT fixed in that PR. I still have a bunch of duplicate packages that fail to update

@denelon denelon added this to the 1.7 Packages milestone Nov 1, 2023
This issue was closed.
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