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No customer e-mails after subscription run #53

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ThomasNegeli opened this issue Jun 7, 2023 · 4 comments
Closed

No customer e-mails after subscription run #53

ThomasNegeli opened this issue Jun 7, 2023 · 4 comments
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Investigating Investigating this issue together with the merchant question Further information is requested

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@ThomasNegeli
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The webhook call during subscription run does not send any customer emails, even if the order is placed correctly https://github.com/mollie/magento2-subscriptions/blob/main/Controller/Api/Webhook.php#L173-L196

@Frank-Magmodules
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Hello, @ThomasNegeli ,

Thank you for raising this matter. While we are currently unable to replicate the issue immediately, we will thoroughly investigate it and provide you with a prompt response. We appreciate your patience.

@Frank-Magmodules Frank-Magmodules self-assigned this Jun 7, 2023
@Frank-Magmodules Frank-Magmodules added the Investigating Investigating this issue together with the merchant label Jun 7, 2023
@Frank-Magmodules
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Hey there, @ThomasNegeli! I wanted to double-check if you've come across the option in the configuration section of the Subscription plugin. Could you please confirm if you've noticed it?

@Frank-Magmodules Frank-Magmodules added the question Further information is requested label Jun 8, 2023
@ThomasNegeli
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hi @Frank-Magmodules, the setting is configured with a NO value. This is the default.
You are checking the wrong setting in your code:

return $this->getFlag(static::XML_PATH_EMAILS_ENABLE_ADMIN_CANCEL_NOTIFICATION, $storeId, $scope);

This is the problem.

@Frank-Magmodules
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Hello @ThomasNegeli, I wanted to let you know that we have been in contact with the Mollie support team regarding this issue. 

However, I wanted to ensure that you are aware that we have resolved the problem you reported in our latest release, version 1.11.0. I will now close this issue, but please feel free to reopen the ticket if needed. 

Thank you once again for bringing this to our attention.

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