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"Download Failed" when downloading a PDF on some websites. [Bug] #14434

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Sodel-the-Vociferous opened this issue Aug 29, 2020 · 7 comments
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🐞 bug Crashes, Something isn't working, .. eng:qa:verified QA Verified Feature:Download

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@Sodel-the-Vociferous
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Sodel-the-Vociferous commented Aug 29, 2020

Steps to reproduce

  • Sign in to my payroll web account.
  • Navigate to my pay statements.
  • Click on any pay statement PDF.

Expected behavior

  • Download completes. Chrome and Firefox 68 handle this task without any issue on this site.

Actual behavior

  • Android notification: "Download failed". There are no on-device developer tools or logs to help me troubleshoot.

Device information

  • Android device: Moto G8 Power, Android 10
  • Fenix version: 79.0.5

┆Issue is synchronized with this Jira Task

@Sodel-the-Vociferous Sodel-the-Vociferous added the 🐞 bug Crashes, Something isn't working, .. label Aug 29, 2020
@github-actions github-actions bot added the needs:triage Issue needs triage label Aug 29, 2020
@Amejia481
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@Sodel-the-Vociferous if it's not much trouble, would you mind sharing which site you where using? That will be helpful for us to replicate and fix the issue. Thanks in advance.

@dholbert
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dholbert commented Sep 8, 2020

I've been running into this same issue with Fenix Nightly (and then the failure notifications respawn on every app restart, per #14790)

The PDFs that Fenix is having trouble with, most recently on my device, are the "Bottle Capacity Chart" and "Product Manual" linked under "Manuals and Guides" near the bottom here:
https://www.costco.com/wine-enthusiast-somm-series-2-door-dual-zone-wine-and-beverage-center.product.100458858.html

Both PDFs download fine in Chrome.

@LaurentiuApahideanSV
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I can confirm the issue is reproducible on Firefox Preview Nightly 200908 (Build #2015762675)

Devices used:

  • OnePlus 6T (Android 9)
  • Huawei MediaPad M3 (Android 7.0)

@kevinoid
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I encountered what I think is the same issue attempting to download https://enterprise.spectrum.com/content/dam/spectrum/enterprise/en/pdfs/support/Motorola%20User%20Guide_WiFi%20LAN.pdf Tapping the Download button immediately results in "Download failed". Remote debugging shows request initiation on the Network tab, but no status or headers.

Device information

  • Android Device Google Pixel with Android 10 (Build QP1A.191005.007.A3)
  • Fenix version: Nightly 200912 06:01 (Build #2015763443)

@liuche
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liuche commented Oct 14, 2020

I was able to successfully download the link you provided @kevinoid - is this still present on the latest Nightly?

@liuche liuche added Feature:Download and removed needs:triage Issue needs triage labels Oct 14, 2020
@Amejia481 Amejia481 added the eng:qa:needed QA Needed label Oct 14, 2020
@kevinoid
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Thanks @liuche, I can confirm that the link (and all other PDF URLs I tested) download without issue using Nightly 201014 17:01 (Build #2015769675). Works for me!

@LaurentiuApahideanSV
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Verified as fixed on Firefox Preview Nightly 201015 (Build #2015769771).

Devices used:

  • OnePlus 6T (Android 9)
  • Samsung Galaxy S9 (Android 8.0.0)

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