[Bug]: I am not receiving alert via email nor in the app

[Cris70]

Bug description

Alerts are not being sent to the configured email address nor to the mobile app

Expected behavior

I'd expect to receive alerts in my email and in my app

Steps to reproduce

1. n/a

Screenshots

Error Logs

No response

Desktop

OS: Linux
Browser: Firefox
Browser Version: 127.0

Additional context

I have one warning and one unreachable server as you can see in the screenshot, but no email was sent and no notification appears in the app.

[sashwathn]

@Cris70 : Can you please check your notification settings on the profile? If you have set notifications to Critical only, you will not receive notification emails..

[Cris70]

Thank you @sashwathn!
This is what I see in my settings:

I see mostly an unpredictable behavior: sometimes notifications do arrive on my phone, but not always. The same happens with email notifications. I have yet been unable to tell if there's a pattern.

Oh, BTW.. why is this bug report marked as closed?

[sashwathn]

@Cris70 : Sorry, the bug report was closed by mistake.
Can you please share your space-id for us to investigate this further?

cc: @car12o

[Cris70]

Can you please share your space-id for us to investigate this further?

Sure!
Our space-id is Bluebiloba.

But I'm now receiving the alerts, so I don't know if you'll be able to debug what happened.

There's still a bit of unpredictability about alerts however: sometimes they are not transmitted on one of the enabled channels (or both) and I've been unable to find a pattern.

Cris

[car12o]

@Cris70 after investigation, I didn't find any problem with your space.

I can see you have two configured notification integration (Email & Mobile App) and they are working as expected.

I can also see we didn't send any notification on the last 2 weeks. Bear in mind, this doesn't mean Netdata didn't trigger any alert on your infrastructure because I can see it did. The reason why those alerts didn't dispatch any notification is because those alerts are configured to do not trigger a notification when raised.

More details here:
https://learn.netdata.cloud/docs/alerts-&-notifications/alert-configuration-reference#disable-or-silence-alerts

In your particular case, your alerts do not trigger a notification as they are configured to be silenced.
https://learn.netdata.cloud/docs/alerts-&-notifications/alert-configuration-reference#silence-an-individual-alert

In order to unsilence them, please change the to property on the specific alerts from silent to, for example, sysadmin.

I hope this can help you.

I will close the issue since I didn't find any problems/issues on our system.
Feel free to reopen if the problem persists.

[Cris70]

Thank you @car12o for the solution and for the extensive documentation.
I'll be sure to review it ASAP.

p.s. I do not remember silencing those alerts. Are they silenced by default? Or, are there other conditions that could cause those alerts to become silenced?

[car12o]

Anytime @Cris70, glad to help.

Yes, some of our stock alerts are silenced by default. In order to trigger notifications, you need to change the mentioned setting.

I can see mostly in your space net alerts being triggered, and almost all are silenced by default.
https://github.com/netdata/netdata/blob/docs/cloud-msteams-update/src/health/health.d/net.conf