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[Bug]: Stuck in an endless sign in loop #927

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shyamvalsan opened this issue Sep 22, 2023 · 4 comments
Closed

[Bug]: Stuck in an endless sign in loop #927

shyamvalsan opened this issue Sep 22, 2023 · 4 comments
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bug Something isn't working needs triage

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@shyamvalsan
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Bug description

I got logged out and then the app doesn't let me sign back in.

Issue persists while I remain on the same browser (without clearing cache).

It gives me a "Go back to.." link which puts me back in the loop.

(Opening on a separate incognito tab lets me log in without a problem)

Expected behavior

Let me sign in.

Steps to reproduce

  1. No idea, just happened randomly

Screenshots

image

And here's a video of what's happening:

Recording.2023-09-22.164226.mp4

Error Logs

No response

Desktop

OS: Windows 11
Browser: Chrome
Browser Version: Version 116.0.5845.188

Additional context

No response

@shyamvalsan shyamvalsan added bug Something isn't working needs triage labels Sep 22, 2023
@shyamvalsan
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I haven't killed the browser window with this problem - so if you need more info, let me know.

@hugovalente-pm
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@novykh I think I saw this happening sometimes in the past and the clear cache solves it.
Is this usually related with user having in cache an older version of the UI? probably we could display some message to inform the user to try a refresh with clearing cache, if no better option exists

@hugovalente-pm
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@shyamvalsan thinking about closing this since I haven't heard of more reports on users experiencing this

@shyamvalsan
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Yeah I can't reproduce this anymore either. Closing it.

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