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[Bug]: cannot invite users #931

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Baton4986 opened this issue Sep 29, 2023 · 3 comments
Closed

[Bug]: cannot invite users #931

Baton4986 opened this issue Sep 29, 2023 · 3 comments
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bug Something isn't working needs triage

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@Baton4986
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Bug description

i tried to invite another user, and recieved the mail. new user openes the link but url changes to login screnn with some error code in url:

https://app.netdata.cloud/sign-in?cloudRoute=/spaces/#hidden-info#/join-space#error_code=qU1AkBf4PH-25607333&error_message=tx%2520function%253A%2520unauthenticated&error_msg_key=ErrUnauthenticated&error_retry=%252Fapi%252Fv1%252Fspaces%252F7b2fe004-71e6-4cce-a2c0-0eeaaaea371b%252Fjoin-callback%253Ftoken%253DiyFAAWspG2hBTIWT18b60x%25252F4h19zNyeReDWv5CQmGQS5wfuXK29pz0oawGKZwLNjhNlSww%25253D%25253D%2526utm_source%253Dsendgrid.com%2526utm_medium%253Demail%2526utm_campaign%253Dwebsite&metrics_correlation=false&after=-900&before=0&utc=Europe%2FBerlin&offset=%2B2&timezoneName=Amsterdam%2C%20Berlin%2C%20Bern%2C%20Rome%2C%20Stockholm%2C%20Vienna&modal=&modalTab=&modalParams=&selectedIntegrationCategory=deploy.operating-systems

Expected behavior

user should log into space :)

Steps to reproduce

  1. invite
  2. open link

Screenshots

image

Error Logs

No response

Desktop

OS: ZorinOS
Browser Brave, Firefox, Chromium (all same)

Additional context

No response

@Baton4986 Baton4986 added bug Something isn't working needs triage labels Sep 29, 2023
@papazach papazach self-assigned this Oct 2, 2023
@papazach
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papazach commented Oct 2, 2023

Hello @ramon-kramer 👋🏼 ,

First of all thanks for using Netdata and for reporting this.

Thanks to your report we've pinpointed a nasty bug in the invitation flow and we're working on having the fix ready and shipped asap. We will keep you posted here.

PS: In the meantime there is a workaround you could follow to invite your colleagues to your space.
You could just ask them to login prior to clicking the invitation URL they received in their email.

Best,
Costas

@papazach
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papazach commented Oct 4, 2023

Hello again @ramon-kramer,

Just wanted to let you know that we pushed out a fix for this issue and this should not be experienced anymore.

From now on, any colleagues you might invite that are not already logged-in in Netdata Cloud will be successfully joining your space after successful sign-in.

Again, many thanks for bringing this to our attention.
Feel free to validate that this works for you and close this issue afterwards.

Happy Monitoring!
Costas

@Baton4986
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Hi, good job, it's working now!

@papazach papazach closed this as completed Oct 5, 2023
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