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factory_reset_guide.md

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Factory resetting CITAQ H10

Note that I am using the H10-3 (Menulog-AU Order Device)

Becareful, this process may be different for you.

This is what I did to reimage my device to recovery:

  1. Open and lift the top panel. Extend completely - use caution and take it slow. Move the thermal paper roll out of the way.
  2. On the underside of the top panel, find a small grey rectangle that contains the words "SIM Card" and "TF Card". Uscrew this.
  3. While powered-off, locate the button under this panel that reads "Recovery" (Silkscreen Reads: RECOVER).
  4. Hold the "Recovery" button while powering-on the device - do not let go until you see the recovery menu.
    • Recovery Screen
  5. Plug-in a USB keyboard. Navigate to and select, "Format/Wipe Cache" and "Format/Wipe System".
    • If using mouse, then move mouse up and down to move up and down and the RECOVER button to press enter.
  6. Navigate to "Reboot"

From this point the device should have successfully been reimaged from recovery ROM.