Media tab pictures preview doesn't shows up on One UI 4 (Samsung Galaxy s21)

[SofianeLasri]

⚠️ Before posting ⚠️

• This is a bug, not a question or an enhancement.
• I've searched for similar issues and didn't find a duplicate.
• I've written a clear and descriptive title for this issue, not just "Bug" or "Crash".
• I agree to follow Nextcloud's Code of Conduct.

Steps to reproduce

1. Login to your next loud account on the mobile client (Android). Be sure to have a Samsung Galaxy S21 that is up to date to have the same condition as me.
2. Go into the media tab on the sidebar.

Expected behaviour

The media tab should shows you previews of your pictures but not videos. It could be used just like a simpler version of a famous photo gallery app of a very big company that made the most visited website in the world.

Actual behaviour

Previews don't load at all.

Android version

12

Device brand and model

SM-G991B/DS

Stock or custom OS?

Stock

Nextcloud android app version

3.20.3

Nextcloud server version

24.0.3

Using a reverse proxy?

No

Android logs

No response

Server error logs

No response

Additional information

I am unable to access a computer during this week, sorry.
The previews shows up on a old 2014 Samsung Galaxy Tab S10.5, and 2013 Samsung Galaxy S4 Advance (and on desktop through web browser).

[AlvaroBrey]

Can you give an estimate of the amount of pictures you might have in your account? As in: dozens, hundreds, thousands...? It might just be that the device is overwhelmed by loading so many at once, but I find it weird that it would work on other, older devices

Thanks!

P.S.: You're allowed to say Google Photos 😂

[SofianeLasri]

Hi, thx for your fast answer. I have a thousand of pictures in my account. Pictures represent a great part of my used storage.

It's ok for saying Google Photo. xD

[SofianeLasri]

https://user-images.githubusercontent.com/43948827/180641193-39e2415f-9fc8-4ea3-8dbc-b7e4fa955b31.mp4

My network isn't very fast, but previews loads on my two tablets and on web browser.

[svenb1234]

Isn't this a duplicate of #10389 ?

[SofianeLasri]

Problem solved when doing a clean re-install of the app.