[Bug]: NextCloud Windows Desktop not compatible with Matrox Graphics multiscreen card

[TxUtc]

⚠️ Before submitting, please verify the following: ⚠️

• This is a bug, not a question or a configuration issue.
• This issue is not already reported on Github (I've searched it).
• Nextcloud Server and Desktop Client are up to date. See Server Maintenance and Release Schedule and Desktop Releases for supported versions.
• I agree to follow Nextcloud's Code of Conduct

Bug description

NextCloud cannot be launched (background service or foreground) on a Windows 10 PC equipped with Matrox Graphics card.
I tested it for the card Matrox M9140 LP PCIex16, driver version 2.5.0.213 (2/17/2016), card bios version 994-4124, v4.1.4, v2.4.1

The installation process works fine. Just after the reboot, NextCloud background is not launched (whereas autolaunch box was checked during install). Launching manually NextCloud fails to open NextCloud user interface.

Steps to reproduce

1- Launch Nexcloud on a PC equipped with Matrox Card specified earlier

Expected behavior

NextCloud should open user interface to ask for the account info for the first launch

Which files are affected by this bug

not specified

Operating system

Windows

Which version of the operating system you are running.

Windows 10

Package

Other

Nextcloud Server version

23.0.1

Nextcloud Desktop Client version

3.5.0

Is this bug present after an update or on a fresh install?

Fresh desktop client install

Are you using the Nextcloud Server Encryption module?

Encryption is Enabled

Are you using an external user-backend?

• Default internal user-backend
• LDAP/ Active Directory
• SSO - SAML
• Other

Nextcloud Server logs

No logs generated as NextCloud fails to start.

Additional info

[joshtrichards]

May have been fixed by #4582 and/or #4821 in v3.6.0.

Are you still able to reproduce this?

[joshtrichards]

Closing after >6 months without a response. Presuming fixed.