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Unable to remove an existing account on an android device #2368

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4 of 6 tasks
MoBOatGVA opened this issue Sep 11, 2024 · 3 comments
Open
4 of 6 tasks

Unable to remove an existing account on an android device #2368

MoBOatGVA opened this issue Sep 11, 2024 · 3 comments
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@MoBOatGVA
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MoBOatGVA commented Sep 11, 2024 •
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This issue respects the following points:

Describe the bug

  1. Remove existing account (old one)
  2. Uninstall the app
  3. Reinstall the app
  4. Choosing an account
  5. I see "Add account" and another account not working
  6. Unable to remove it from the page and/or unable to edit it

Expected behavior

Be able to remove it
Is there a way to remove existing account who never worked ?
Removing the app, cleaning the cache or the data is not working

Notes Android version

4.3.1

Notes server version

4.10.1

Nextcloud Android version

3.29.2

Nextcloud version

29.0.0

Device

Samsung Galaxy S20

Android Version

13

App Store

  • Google Play Store
  • F-Droid
  • Huawei App Gallery

Stacktrace

App Version: 4.3.1
App Version Code: 40030192
App Flavor: play

Files App Version Code: 30290290 (PROD)

---

OS Version: 4.19.87-27102101(G988BXXSLHXG1)
OS API Level: 33
Device: z3s
Manufacturer: samsung
Model (and Product): SM-G988B (z3sxxx)

---

com.nextcloud.android.sso.exceptions.NextcloudHttpRequestFailedException: HTTP request failed with HTTP status-code: 500
at com.nextcloud.android.sso.api.AidlNetworkRequest.performNetworkRequestV2(AidlNetworkRequest.java:179)
at com.nextcloud.android.sso.api.NextcloudAPI.performNetworkRequestV2(NextcloudAPI.java:159)
at com.nextcloud.android.sso.api.NextcloudAPI.lambda$performRequestObservableV2$0(NextcloudAPI.java:97)
at com.nextcloud.android.sso.api.NextcloudAPI.$r8$lambda$af7W9mq2B0ZrhVJwZd-ibFp8T3Y(Unknown Source:0)
at com.nextcloud.android.sso.api.NextcloudAPI$$ExternalSyntheticLambda1.subscribe(D8$$SyntheticClass:0)
at io.reactivex.internal.operators.observable.ObservableFromPublisher.subscribeActual(ObservableFromPublisher.java:31)
at io.reactivex.Observable.subscribe(Observable.java:12284)
at io.reactivex.internal.operators.observable.ObservableMap.subscribeActual(ObservableMap.java:32)
at io.reactivex.Observable.subscribe(Observable.java:12284)
at io.reactivex.internal.operators.observable.ObservableSingleMaybe.subscribeActual(ObservableSingleMaybe.java:31)
at io.reactivex.Maybe.subscribe(Maybe.java:4290)
at io.reactivex.Maybe.blockingGet(Maybe.java:2320)
at io.reactivex.Observable.blockingSingle(Observable.java:5381)
at it.niedermann.owncloud.notes.persistence.NotesImportTask.lambda$importNotes$1(NotesImportTask.java:62)
at it.niedermann.owncloud.notes.persistence.NotesImportTask.$r8$lambda$ktGqygXHhsMfgtLKNj-H6dy2ZiE(Unknown Source:0)
at it.niedermann.owncloud.notes.persistence.NotesImportTask$$ExternalSyntheticLambda1.run(D8$$SyntheticClass:0)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:487)
at java.util.concurrent.FutureTask.run(FutureTask.java:264)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:644)
at java.lang.Thread.run(Thread.java:1012)
Caused by: java.lang.IllegalStateException: <!DOCTYPE html>
<html class="ng-csp" data-placeholder-focus="false" lang="en" data-locale="fr_CH" translate="no" >
<head
data-requesttoken="">
<meta charset="utf-8">
<title>
The Private Cloud </title>
<meta name="viewport" content="width=device-width, initial-scale=1.0, minimum-scale=1.0">
<meta name="apple-itunes-app" content="app-id=1125420102">
<meta name="theme-color" content="#0070AD">
<link rel="icon" href="/apps/theming/favicon?v=7f564dcb">
<link rel="apple-touch-icon" href="/apps/theming/icon?v=7f564dcb">
<link rel="mask-icon" sizes="any" href="/core/img/favicon-mask.svg" color="#0070AD">
<link rel="manifest" href="/apps/theming/manifest?v=7f564dcb" crossorigin="use-credentials">
<link rel="stylesheet" href="/core/css/styles.css?v=e13aa3de-3">
<link rel="stylesheet" href="/core/css/header.css?v=e13aa3de-3">
<link rel="stylesheet" href="/core/css/exception.css?v=e13aa3de-3">
<link rel="stylesheet" href="/apps/theming/css/default.css?v=0d6d4ea2-3">
<link rel="stylesheet" href="/core/css/guest.css?v=e13aa3de-3">
</head>
<body id="body-login">
<noscript>
<div id="nojavascript">
<div>
This application requires JavaScript for correct operation. Please <a href="https://www.enable-javascript.com/" target="_blank" rel="noreferrer noopener">enable JavaScript</a> and reload the page. </div>
</div>
</noscript>
<input type="hidden" id="initial-state-core-versionHash" value="ImUxM2FhM2RlIg==">
<input type="hidden" id="initial-state-comments-maxAutoCompleteResults" value="MTA=">
<div class="wrapper">
<div class="v-align">
<header>
<div id="header">
<div class="logo"></div>
</div>
</header>
<main>
<h1 class="hidden-visually">
The Private Cloud </h1>
<div class="guest-box wide">
<h2>Internal Server Error</h2>
<p>The server was unable to complete your request.</p>
<p>If this happens again, please send the technical details below to the server administrator.</p>
<p>More details can be found in the server log.</p>

<h3>Technical details</h3>
<ul>
<li>Remote Address: _[removed]_</li>
<li>Request ID: _[removed]_</li>
</ul>

</div>
</main>
</div>
</div>
<footer class="guest-box ">
<p class="info">
<a href="https://cloud.bornext.com/" target="_blank" rel="noreferrer noopener" class="entity-name">The Private Cloud</a> – a safe home for all your data </p>
</footer>
</body>
</html>

at com.nextcloud.android.sso.InputStreamBinder.processRequestV2(InputStreamBinder.java:440)
at com.nextcloud.android.sso.InputStreamBinder.performNextcloudRequestAndBodyStreamV2(InputStreamBinder.java:113)
at com.nextcloud.android.sso.InputStreamBinder.performNextcloudRequestV2(InputStreamBinder.java:96)
at com.nextcloud.android.sso.aidl.IInputStreamService$Stub.onTransact(IInputStreamService.java:110)
at android.os.Binder.execTransactInternal(Binder.java:1316)
at android.os.Binder.execTransact(Binder.java:1280)
@MoBOatGVA MoBOatGVA added the bug label Sep 11, 2024
@stefan-niedermann
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Please post a screenshot of Step 5 after clearing the data as described in the FAQ.

@MoBOatGVA MoBOatGVA changed the title Unable to remove an existing account Unable to remove an existing account on an android device Sep 11, 2024
@MoBOatGVA
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Added the picture showing the available account including the one I'm unable to remove (unable to use it - error message is copied in the incident report) and another picture showing the result if I try to register again.

I'm just looking for a way to clean the existing accounts.
Note: Everything is working fine with the Nextcloud app (same account)

@MoBOatGVA
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Any update on this issue ?
I'm unable to remove the account ;(

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@stefan-niedermann @MoBOatGVA